Cold Stone Creamery

Unpleasant experience regarding a doordash pick up order. October 12 Sunday around 0830pm walked into the store was given the wrong order and missing an additional item . Employee with red hair ponytail did not bother to check the order and was dismissive . The other Employee in black hair was aggressive when I asked her for fudge which was missing. She walks up to the counter she drops a metal utensil ON THE GROUND and proceeds to kick it out of the way.She then slams my bag into the trash can and says she will have to redo my ice cream.
At this point I am disturbed and walk out the store. Will be reporting to corporate.

What I ordered vs what I got. . . . .

I had a cold stone gift card, so I decided to pop by. It was my first and maybe last time. Ice cream was good, but the lady in the
black hoodie almost seemed irritated at me. Not everyone is a regular at ordering. Overall, ice cream was good. The customer service just killed the experience. I'll stick to handles. I had the pumpkin flavor, and I asked for extra topping as well. Don't think I got It. But the ice cream was tasty.

Atmosphere: 1

Food: 3

Service: 1

Came here a few months ago during the summer. It was when they had that collaboration with Mattel when they were promoting the Barbie Movie. I saw the Barbie movie opening night and then came here to try out the ice cream. I was not disappointed it tasted like childhood. Haven’t gotten the chance to come back but I hope too in the near future.

Vegetarian options: It’s ice cream, ice cream is dairy, so I’m not sure.

Dietary restrictions: Maybe not the best if you can’t have a lot of sugar or dairy but if you can I recommend

Parking: A lot of parking

Kid-friendliness: It’s an ice cream shop so..

Wheelchair accessibility: Pretty accessible to those in wheelchairs

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Ice Cream Cookie Sandwich Variety 4-Pack - Ready for Pick-Up Now

Met the owner and she was super polite. Would return.

Atmosphere: 5

Food: 5

Service: 5

Great ice cream ? ?

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Create Your Own Creation

I don't know why I even bothered to tip when I placed my order online. None of my mix ins were actually mixed in. No one said hello when I got there and I'm pretty sure I saw the girl roll her eyes after I made an attempt to get their attention when I walked up to the Uber eats pick up and no one acknowledged me. Check #67, 1/14/24 at 7:55pm. Attaching photo of giant chunk of cookie dough. Oh and they forgot my wife's waffle cone.

Atmosphere: 1

Food: 1

Service: 1

Great service and ice cream was amazing per

Atmosphere: 4

Food: 5

Service: 5

Just horrible, don’t

Atmosphere: 1

Food: 3

Service: 1

Excellent quality & tasty ice cream indeed! ????

Natalie was so awesome!! She deserves a raise! She helped us with our order and we had a pretty big order. She was quick and personable. She had a lot of good ideas! So glad I made my night run there with her. She also introduced us to a new fav flavor, Pistachio! Thank you Thank you!!!

The best ice cream ever.Vey good service.

Tasty ice cream, good service

This particular location is always great on Friday nights it’s usually younger kids but they act like they wanna work! Great ice cream kids love it

BEST ICECREAM CAKE AROUND....