Terrible customer service! The girls at the window need basic customer service training! Unfriendly and poor attitude!
Scott Boutwell
These young folks are workers! Always great!
Atmosphere: 5
Food: 5
Service: 5
Yaya
Ordered half of dozen donuts through their app toFind out when I arrived that they only had 2 of the kinds I ordered only. Very disappointed! Requested a full refund waiting for a response through the app. Need some adjustments to the app to allow the correct inventory to be displayed. Wasted time.
Food: 1
Service: 1
Nicole Smith
The dude at the front counter just stared at us for a good minute then walked away when I was about to order. No greeting and was totally rude. The selection was terrible too. Do not recommend this Dunkin and hope the manager talks to that employee.
Atmosphere: 3
Food: 2
Service: 1
William Gomez II
Drive-thru was SLOW. We went inside instead and that was Not better. Just as SLOW.I person was working in the front counter and he was Slow.There is No incentive to earn the new $20 hourly rate and these companies have to cut back on staffing to help maintain labor costs.Both impact customer costs and customer satisfaction.Btw we ended up leaving without getting and food.
Service: 1
Tyler Milligan
Donuts get sent from san diego in plastic rap . Ships overnight taste like day old donuts. 7 Eleven is better. And that's saying something.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Assorted Half Dozen or Dozen Donuts
Whatever dude was working tonight should find a new job. I ordered 2 drinks on the app (cookie butter cold brew) and when he gave me the drinks he said they were out of the cookie toppings #1 and #2 gave me a regular lid with a straw. Where's my cold foam lid so I can actually drink the cold foam with my drink? He said they "ran out" I casually drove off and my wife and I agreed we should go back and just get a refund and call it a failure of a coffee run. Went back to the drive thru and told him at the speaker I'd like to just give him the drinks back and get a refund and he said okay. I waited behind 2 cars for 10 minutes and when I finally got to the window he said because it was an app order he can't give me a refund. WHY DIDNT YOU TELL ME THAT AT THE SPEAKER AND MADE ME WASTE ANOTHER 10 MINUTES OF MY TIME. Now I have to call corporate to get my money back. He said he couldn't even give me a gift card with the amount on it so he couldn't help me at all.
Atmosphere: 1
Food: 1
Service: 1
Don Percey
ASHLY is so very friendly, food great and OZZY Awesomely fast. This location great food and coffee. Everything clean. Great atmosphere. Dunking Donuts great place to eat. Thank-you
Atmosphere: 5
Food: 5
Service: 5
Michael Sota
Very disappointed. Doughnuts seemed old, not fresh at all. No selection. They should offer discounts on old food.
Atmosphere: 3
Food: 2
Service: 4
xonslaughtlioness
Hung out with the family here yesterday. I’ve been wanting to try the Fall drinks and surprisingly did so! The iced pumpkin spice latte! Overall not as good as Starbucks, or even the coffee bean tea leaf, but very sugary. :/ No different than a milkshake. I got the blueberry donut and it was okay, super sugary, but you’re better off getting mochi donuts same flavor for a smooth taste elsewhere! I recommend they shout the names of the orders when the coffee is done because they just put them there for the customers to pickup. We waited at the table. Nice workers there though! Glad I had it after months wanting to do so.
Atmosphere: 5
Food: 3
Service: 4
Recommended dishes: Blueberry
Rebecca Paredez
I don't know whats going on at the upland location but the last few times I've been there the signature Carmel craz drnk have been made incorrectly taste horrible. Guess I'll be back to
Terrible customer service! The girls at the window need basic customer service training! Unfriendly and poor attitude!
These young folks are workers! Always great!
Atmosphere: 5
Food: 5
Service: 5
Ordered half of dozen donuts through their app toFind out when I arrived that they only had 2 of the kinds I ordered only. Very disappointed! Requested a full refund waiting for a response through the app. Need some adjustments to the app to allow the correct inventory to be displayed. Wasted time.
Food: 1
Service: 1
The dude at the front counter just stared at us for a good minute then walked away when I was about to order. No greeting and was totally rude. The selection was terrible too. Do not recommend this Dunkin and hope the manager talks to that employee.
Atmosphere: 3
Food: 2
Service: 1
Drive-thru was SLOW. We went inside instead and that was Not better. Just as SLOW.I person was working in the front counter and he was Slow.There is No incentive to earn the new $20 hourly rate and these companies have to cut back on staffing to help maintain labor costs.Both impact customer costs and customer satisfaction.Btw we ended up leaving without getting and food.
Service: 1
Donuts get sent from san diego in plastic rap . Ships overnight taste like day old donuts. 7 Eleven is better. And that's saying something.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Assorted Half Dozen or Dozen Donuts
Drinks are OK. Food is not my
Atmosphere: 5
Food: 1
Service: 5
Recommended dishes: Iced Macchiato, Half Dozen Donuts, Croissant
Why is Dunkin lowkey better than Krispy Kreme now?
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Chocolate Cream Filled Donut, Half Dozen Donuts, Breakfast Croissant
El lugar perfecto para tomar un café☺️ y por supuesto acompañado de tu chica❤️
Very friendly staff, quality and fast service. I owe my engineering degree to their cold brew.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Whatever dude was working tonight should find a new job. I ordered 2 drinks on the app (cookie butter cold brew) and when he gave me the drinks he said they were out of the cookie toppings #1 and #2 gave me a regular lid with a straw. Where's my cold foam lid so I can actually drink the cold foam with my drink? He said they "ran out" I casually drove off and my wife and I agreed we should go back and just get a refund and call it a failure of a coffee run. Went back to the drive thru and told him at the speaker I'd like to just give him the drinks back and get a refund and he said okay. I waited behind 2 cars for 10 minutes and when I finally got to the window he said because it was an app order he can't give me a refund. WHY DIDNT YOU TELL ME THAT AT THE SPEAKER AND MADE ME WASTE ANOTHER 10 MINUTES OF MY TIME. Now I have to call corporate to get my money back. He said he couldn't even give me a gift card with the amount on it so he couldn't help me at all.
Atmosphere: 1
Food: 1
Service: 1
ASHLY is so very friendly, food great and OZZY Awesomely fast. This location great food and coffee. Everything clean. Great atmosphere. Dunking Donuts great place to eat. Thank-you
Atmosphere: 5
Food: 5
Service: 5
Very disappointed. Doughnuts seemed old, not fresh at all. No selection. They should offer discounts on old food.
Atmosphere: 3
Food: 2
Service: 4
Hung out with the family here yesterday. I’ve been wanting to try the Fall drinks and surprisingly did so! The iced pumpkin spice latte! Overall not as good as Starbucks, or even the coffee bean tea leaf, but very sugary. :/ No different than a milkshake. I got the blueberry donut and it was okay, super sugary, but you’re better off getting mochi donuts same flavor for a smooth taste elsewhere! I recommend they shout the names of the orders when the coffee is done because they just put them there for the customers to pickup. We waited at the table. Nice workers there though! Glad I had it after months wanting to do so.
Atmosphere: 5
Food: 3
Service: 4
Recommended dishes: Blueberry
I don't know whats going on at the upland location but the last few times I've been there the signature Carmel craz drnk have been made incorrectly taste horrible. Guess I'll be back to
Atmosphere: 1
Food: 1
Service: 1