Had cool people like Aaron 😎 and the food was good
Atmosphere: 5
Food: 5
Service: 5
Heather Garcia
The staff was very welcoming and had our food freshly made. Outstanding job for this 2nd shift team!
Atmosphere: 5
Food: 5
Service: 5
Suhey Cordova
Jenny trying to rush me while I was ordering when I asked for the vitamin water she wasn't clear on if she had it available or not and then she gave me attitude when I asked for a clarification on the vitamin water. Her service sucked but her co worker rebounded at the window, she was nice
Atmosphere: 3
Food: 5
Service: 1
Franny J
When they say u want drink ask if price u see esp drive up is included.
Rudy Rios
The staff is very friendly, the manager leads by example, great customer service.
Atmosphere: 5
Food: 5
Service: 5
Just Us
Friendly staff
Atmosphere: 4
Food: 4
Service: 4
Rafael Boza
Food was great. They still have $6 original pollo bowl.
Atmosphere: 5
Food: 5
Service: 5
Baby Girl
soto the manager here has horrible customer service !
Service: 1
Delfina Outland
FAST drive through and great service! Hardly go inside to dine but when I did, the eatery was ALWAYS CLEAN! Chicken is my fave! Wish I have their chicken recipe! Lol!
Atmosphere: 5
Food: 5
Service: 5
LaBellaVita Professional Recreational Cyclist
For fast food, it may be the best there is possible in our area. The service of this particular El Pollo Loco is friendly and highly efficient. The atmosphere to sit and eat there does not appeal to me.
The remodeling looks great, Blanca and Conrad always offer items without me asking! Love the staff and service here ❤️ Update: This is my new favorite location!
Atmosphere: 5
Food: 5
Service: 5
Racerx
Good food
Stephanie Hummel
I just went through the drive-through and ordered my meal. Natalia Took my order. I just want to say that she was the friendliest, most considerate and helpful drive-through employee that I have ever come into contact with. My food was great, but regardless of how my food was I really just want to point out that that was the best drive-through experience I’ve had. Thank you, Natalia.
Atmosphere: 5
Food: 5
Service: 5
Sabor A Mi
Kristan King Is a very nice and helpful person. I remember her back in Rancho Cucamonga Pollo Loco. She is also a very hard worker at Pollo Loco. Never minds giving a hand and a does it with a great smile. She is a people person. We always enjoy when she is working and she is very fun to be around her. A Great worker. :)
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Double Chicken Avocado Salad
Rudy Munoz
Kristin King, Is a very hard working employee. I remember her from the other Pollo Loco in Rancho Cucamonga on Haven Ave. She has a Great attitude and is very helpful with her customers. She is very fun to be around with and makes you feel at home. She doesn't mind questions and is always willing to help. Managers/Employees like her are hard to find. El Pollo Loco in Upland is very lucky to have her.
Had cool people like Aaron 😎 and the food was good
Atmosphere: 5
Food: 5
Service: 5
The staff was very welcoming and had our food freshly made. Outstanding job for this 2nd shift team!
Atmosphere: 5
Food: 5
Service: 5
Jenny trying to rush me while I was ordering when I asked for the vitamin water she wasn't clear on if she had it available or not and then she gave me attitude when I asked for a clarification on the vitamin water. Her service sucked but her co worker rebounded at the window, she was nice
Atmosphere: 3
Food: 5
Service: 1
When they say u want drink ask if price u see esp drive up is included.
The staff is very friendly, the manager leads by example, great customer service.
Atmosphere: 5
Food: 5
Service: 5
Friendly staff
Atmosphere: 4
Food: 4
Service: 4
Food was great. They still have $6 original pollo bowl.
Atmosphere: 5
Food: 5
Service: 5
soto the manager here has horrible customer service !
Service: 1
FAST drive through and great service! Hardly go inside to dine but when I did, the eatery was ALWAYS CLEAN! Chicken is my fave! Wish I have their chicken recipe! Lol!
Atmosphere: 5
Food: 5
Service: 5
For fast food, it may be the best there is possible in our area. The service of this particular El Pollo Loco is friendly and highly efficient. The atmosphere to sit and eat there does not appeal to me.
Atmosphere: 2
Food: 4
Service: 5
Restaurantji Recommends
The remodeling looks great, Blanca and Conrad always offer items without me asking! Love the staff and service here ❤️
Update: This is my new favorite location!
Atmosphere: 5
Food: 5
Service: 5
Good food
I just went through the drive-through and ordered my meal. Natalia Took my order. I just want to say that she was the friendliest, most considerate and helpful drive-through employee that I have ever come into contact with. My food was great, but regardless of how my food was I really just want to point out that that was the best drive-through experience I’ve had. Thank you, Natalia.
Atmosphere: 5
Food: 5
Service: 5
Kristan King
Is a very nice and helpful person. I remember her back in Rancho Cucamonga Pollo Loco.
She is also a very hard worker at Pollo Loco. Never minds giving a hand and a does it with a great smile. She is a people person. We always enjoy when she is working and she is very fun to be around her. A Great worker. :)
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Double Chicken Avocado Salad
Kristin King,
Is a very hard working employee.
I remember her from the other Pollo Loco in Rancho Cucamonga on Haven Ave.
She has a Great attitude and is very helpful with her customers.
She is very fun to be around with and makes you feel at home. She doesn't mind questions and is always willing to help. Managers/Employees like her are hard to find.
El Pollo Loco in Upland is very lucky to have her.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Double Chicken Avocado Salad
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