The assistant manager Nataly Mendez was amazing thank you very much will be coming back soon
Atmosphere: 5
Food: 5
Service: 5
Leticia Hermosillo
The service is The best.?
Atmosphere: 5
Food: 5
Service: 5
Jennie Shipman
Good food and great value for the money, served fresh and hot, they serve Coca Cola products
Atmosphere: 5
Food: 5
Service: 5
Queen Bunny 186
The employees are extremely rude and cut you off when your not done ordering and also they close at 10 because it says on the site but they close by 9:30 so you guys are fall's advertising and honestly it's not worth coming here I wouldn't recommend anyone.
Service: 1
Carlos Leal
Don't like the salsas . Food is edible but ordinary. You get what you pay for.
Atmosphere: 4
Food: 3
Service: 5
Mecopius Alford
Very good location. Best Chicken Tortilla Soup out of all other El Pollo Loco locations in the area. I'm not sure why the Chicken Tortilla Soup tastes different at each El Pollo Loco location, but if you want Chicken Tortilla Soup get it at this location!
Atmosphere: 5
Food: 5
Service: 5
Dan
Service was fast and friendly.
Atmosphere: 5
Food: 5
Service: 5
WINSTON VELASQUEZ
Thank you Leo and
Atmosphere: 5
Food: 5
Service: 5
Patrick Earley
I'd avoid this place unless you want to potentially be gaslit into thinking you were wrong about what you were charged, even after you go inside after the drive-thru to prove in your bank charges you were right.
Instead of apologizing and making things right, they sent me on my way with charges for my order, someone else's order, and what they say is going to be a refund for some random 3rd order that is less than either of the other two orders I was charged for.
I have to now wait 2-3 business days to see if I get some random refund on a mysterious 3rd order and then what? Drive back over there to show them it didn't go through? The two other charges are pending but this refund is not even pending. As of right now I've paid $21.84 for one burrito and the headache of having to argue with them and prove they messed up while my food gets cold.
Even if I was refunded everything I'll just avoid El Pollo Loco completely if this is how their managers (Jessica) are trained to handle these situations.
Peace and love, but definitely peace out.
Atmosphere: 1
Food: 1
Service: 1
doug walker
Last time, chicken, more like Cornish game hen. A dab of salad dressing on the salad. They give you salsa you don't want and not what you need.
Looked forward to the new double chicken tostado. The add showed fresh avocado, 3 slices and a generous serving of chicken. we received a single slice of very brown avocado, that looked like it had been left out for hours and hours. The chicken had so much hormones in it that the wife and I we still awake at 3 in the morning, vowing never to take away from there ever again. Try upping your game to at least slightly representative of the ad on TV.
Atmosphere: 1
Food: 1
Service: 1
jason smith
Raised prices of the food while to portions shrunk. Got 5 chips in my large bag of chips. I will not be going back to El Pollo Loco for the future. What a rip off. Suggest anyone trying to feed your family go somewhere else. Tams Burgers is better.
Atmosphere: 1
Food: 1
Service: 1
Summer Smith
It took 25 minutes to get ur food. If we wanted to wait that long, we could have gone to Chilis for the same price. You can’t start charging more and service go down the drain. Doesn’t work that way. Do better.
I like Pollo Loco because they serve it freshly done.
Atmosphere: 3
Food: 5
Service: 5
Allie Wilson
Food was great, service was great. it was very clean and our food came out fast, fresh, and hot. the cashier carlos was very friendly and went above and beyond to help us find the item we were looking for on the menu.
The assistant manager Nataly Mendez was amazing thank you very much will be coming back soon
Atmosphere: 5
Food: 5
Service: 5
The service is The best.?
Atmosphere: 5
Food: 5
Service: 5
Good food and great value for the money, served fresh and hot, they serve Coca Cola products
Atmosphere: 5
Food: 5
Service: 5
The employees are extremely rude and cut you off when your not done ordering and also they close at 10 because it says on the site but they close by 9:30 so you guys are fall's advertising and honestly it's not worth coming here I wouldn't recommend anyone.
Service: 1
Don't like the salsas . Food is edible but ordinary. You get what you pay for.
Atmosphere: 4
Food: 3
Service: 5
Very good location. Best Chicken Tortilla Soup out of all other El Pollo Loco locations in the area. I'm not sure why the Chicken Tortilla Soup tastes different at each El Pollo Loco location, but if you want Chicken Tortilla Soup get it at this location!
Atmosphere: 5
Food: 5
Service: 5
Service was fast and friendly.
Atmosphere: 5
Food: 5
Service: 5
Thank you Leo and
Atmosphere: 5
Food: 5
Service: 5
I'd avoid this place unless you want to potentially be gaslit into thinking you were wrong about what you were charged, even after you go inside after the drive-thru to prove in your bank charges you were right.
Instead of apologizing and making things right, they sent me on my way with charges for my order, someone else's order, and what they say is going to be a refund for some random 3rd order that is less than either of the other two orders I was charged for.
I have to now wait 2-3 business days to see if I get some random refund on a mysterious 3rd order and then what? Drive back over there to show them it didn't go through? The two other charges are pending but this refund is not even pending. As of right now I've paid $21.84 for one burrito and the headache of having to argue with them and prove they messed up while my food gets cold.
Even if I was refunded everything I'll just avoid El Pollo Loco completely if this is how their managers (Jessica) are trained to handle these situations.
Peace and love, but definitely peace out.
Atmosphere: 1
Food: 1
Service: 1
Last time, chicken, more like Cornish game hen. A dab of salad dressing on the salad. They give you salsa you don't want and not what you need.
Food: 2
Restaurantji Recommends
Looked forward to the new double chicken tostado. The add showed fresh avocado, 3 slices and a generous serving of chicken. we received a single slice of very brown avocado, that looked like it had been left out for hours and hours. The chicken had so much hormones in it that the wife and I we still awake at 3 in the morning, vowing never to take away from there ever again. Try upping your game to at least slightly representative of the ad on TV.
Atmosphere: 1
Food: 1
Service: 1
Raised prices of the food while to portions shrunk. Got 5 chips in my large bag of chips. I will not be going back to El Pollo Loco for the future. What a rip off. Suggest anyone trying to feed your family go somewhere else. Tams Burgers is better.
Atmosphere: 1
Food: 1
Service: 1
It took 25 minutes to get ur food. If we wanted to wait that long, we could have gone to Chilis for the same price. You can’t start charging more and service go down the drain. Doesn’t work that way. Do better.
Atmosphere: 3
Food: 4
Service: 1
Recommended dishes: Chips, Double Chicken Tostada Salad
I like Pollo Loco because they serve it freshly done.
Atmosphere: 3
Food: 5
Service: 5
Food was great, service was great. it was very clean and our food came out fast, fresh, and hot. the cashier carlos was very friendly and went above and beyond to help us find the item we were looking for on the menu.
Atmosphere: 5
Food: 5
Service: 5
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