I've been eating at Juan Pollo for over 30 years... best chicken ever.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Breast and Wing, 2 Piece Breast Wing Meal, Potato Salad
Angelina Pinedo
Never order here ! Had hairs in my food and a bone plus couldnt get refund. Very rude never coming here again . Like if u have long hair it should be put back or in a hair net to prevent this . I’m disgusted almost got sick .
Atmosphere: 1
Food: 1
Service: 1
Ariel Monter
No comment ??.
Parking: Big parking available
Kid-friendliness: People are friendly, great ? service. But the most important the flavor of the chicken ??.
Corder Carpet Cleaning Upholstery and tile cleaning
Try it you’ll like like it
Atmosphere: 5
Food: 5
Service: 5
Melissa Jimenez
Never coming back to this location again, only ordered a family pack for take out. Got home and realized I was missing a whole chicken. Called them and wanted me to drive back with the 1 chicken I got (doesn’t make sense) so they can give me the missing one. I also ordered chicken nachos and the shredded chicken had bones in it. I almost choked on it. Should of looked at the reviews before I ordered ??♀️
Atmosphere: 1
Food: 1
Service: 1
Alberto Martinez
Excellent ?
Sandra Thornton
Very poor customer service. We watched a 30 year customer try to return some horrible mushy rice with his receipt and they told him no. It had to be handled at corporate. Mularky!!! Now they have lost two 30 year customers! Won't go back!
Atmosphere: 1
Food: 1
Service: 1
Manuel
Good food as always
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Potato Salad, Thigh & Leg Meal
Great place to eat at for lunch! I had to 2 chicken tacos , potato salad and a orange whip drink. Worker were nice and there is some great outside room to eat.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Juan's Big Burrito, Potato Salad, Soft Taco Platter
MyLife Sucks
Well I went to Juan Pollo yesterday which was Saturday July 13th 2024 and had their bean and cheese burrito and a quesadilla well the beans tasted weird but I thought that it was a different type of style beans they made well after I ate and later on in the day I felt a little side pain on the side of my stomach, I felt like I had to go to the bathroom but couldn't go to the next day and after I went to the bathroom the next day I felt better I must have got food poisoning I'm not eating here no more
Atmosphere: 5
Food: 1
Service: 4
O opix
Food is great, that’s a given…. Rotisserie are amazingly good. Service is fast and with great smiles (bilingual) They give option for better experience. Indoor and outdoor seating. Nice view of the “old town Upland”
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Meal
Nic M
Visited during the Lemon Festival and they were doing thier best being one of very few places with air conditioning. Still love thier food.
Atmosphere: 3
Food: 5
Service: 3
Recommended dishes: Breast and Wing, Potato Salad
Jasmine Marshall
AVOID this establishment at all costs. I had one of the most embarrassing encounters of my life over some BEANS. They will make mess up your order, ACKNOWLEDGE that their employees are the ones who made mistakes, refuse to fix your order, refuse to give you a refund, and then call the cops on you when they hear other patrons coming up to you saying that it’s Juan Pollos mistake and they should correct it.
My family ordered takeout from this Juan Pollo tonight for a large group, which we have many times in the past. Upon getting home we noticed they didn’t give us any of the chicken. I immediately drove back and while I was driving a family member called me and said they gave us an extra XL rice instead of an XL beans. The manager REFUSED to give us our XL beans unless we went back home, got our extra XL rice, and returned it to them. They offered a large beans, extra tortillas, and salsa, but would NOT give us the XL beans we ordered. I told them I didn’t want any extra salsa or tortillas, just the food we ordered, but they wouldn’t budge unless we went home and brought back the extra side of rice. It was weird and frustrating imo. Also pretty disgusting because why are they so adamant about bringing back the food if they aren’t going to resell it? The manager admitted she was working on bagging two orders at once and that’s how our sides got swapped, and that a new employee didn’t know online order’s had their chicken bagged on arrival which is why we didn't get ours. Despite the manager acknowledging all the mistakes were on their end, they still wanted me to waste my gas on making THREE trips to their business over THEIR mistakes. The whole situation was shocking and confusing.
They also refused to refund. Said we would need to contact DoorDash even though we ordered directly from their website? Idk I still can’t believe all this happened over a side of beans.
Pretty much great!!
Atmosphere: 5
Food: 5
Service: 5
I've been eating at Juan Pollo for over 30 years... best chicken ever.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Breast and Wing, 2 Piece Breast Wing Meal, Potato Salad
Never order here ! Had hairs in my food and a bone plus couldnt get refund. Very rude never coming here again .
Like if u have long hair it should be put back or in a hair net to prevent this . I’m disgusted almost got sick .
Atmosphere: 1
Food: 1
Service: 1
No comment ??.
Parking: Big parking available
Kid-friendliness: People are friendly, great ? service.
But the most important the flavor of the chicken ??.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Salad, Potato Salad
Staff is friendly and accomodating.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Large, Salad, Juan's Big Burrito, Potato Salad, Small, Tortillas
Try it you’ll like like it
Atmosphere: 5
Food: 5
Service: 5
Never coming back to this location again, only ordered a family pack for take out. Got home and realized I was missing a whole chicken. Called them and wanted me to drive back with the 1 chicken I got (doesn’t make sense) so they can give me the missing one. I also ordered chicken nachos and the shredded chicken had bones in it. I almost choked on it. Should of looked at the reviews before I ordered ??♀️
Atmosphere: 1
Food: 1
Service: 1
Excellent ?
Very poor customer service. We watched a 30 year customer try to return some horrible mushy rice with his receipt and they told him no. It had to be handled at corporate. Mularky!!! Now they have lost two 30 year customers! Won't go back!
Atmosphere: 1
Food: 1
Service: 1
Good food as always
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Potato Salad, Thigh & Leg Meal
Restaurantji Recommends
Great place to eat at for lunch! I had to 2 chicken tacos , potato salad and a orange whip drink. Worker were nice and there is some great outside room to eat.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Juan's Big Burrito, Potato Salad, Soft Taco Platter
Well I went to Juan Pollo yesterday which was Saturday July 13th 2024 and had their bean and cheese burrito and a quesadilla well the beans tasted weird but I thought that it was a different type of style beans they made well after I ate and later on in the day I felt a little side pain on the side of my stomach, I felt like I had to go to the bathroom but couldn't go to the next day and after I went to the bathroom the next day I felt better I must have got food poisoning I'm not eating here no more
Atmosphere: 5
Food: 1
Service: 4
Food is great, that’s a given…. Rotisserie are amazingly good.
Service is fast and with great smiles (bilingual)
They give option for better experience.
Indoor and outdoor seating.
Nice view of the “old town Upland”
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Meal
Visited during the Lemon Festival and they were doing thier best being one of very few places with air conditioning. Still love thier food.
Atmosphere: 3
Food: 5
Service: 3
Recommended dishes: Breast and Wing, Potato Salad
AVOID this establishment at all costs. I had one of the most embarrassing encounters of my life over some BEANS.
They will make mess up your order, ACKNOWLEDGE that their employees are the ones who made mistakes, refuse to fix your order, refuse to give you a refund, and then call the cops on you when they hear other patrons coming up to you saying that it’s Juan Pollos mistake and they should correct it.
My family ordered takeout from this Juan Pollo tonight for a large group, which we have many times in the past. Upon getting home we noticed they didn’t give us any of the chicken. I immediately drove back and while I was driving a family member called me and said they gave us an extra XL rice instead of an XL beans.
The manager REFUSED to give us our XL beans unless we went back home, got our extra XL rice, and returned it to them. They offered a large beans, extra tortillas, and salsa, but would NOT give us the XL beans we ordered. I told them I didn’t want any extra salsa or tortillas, just the food we ordered, but they wouldn’t budge unless we went home and brought back the extra side of rice. It was weird and frustrating imo. Also pretty disgusting because why are they so adamant about bringing back the food if they aren’t going to resell it?
The manager admitted she was working on bagging two orders at once and that’s how our sides got swapped, and that a new employee didn’t know online order’s had their chicken bagged on arrival which is why we didn't get ours. Despite the manager acknowledging all the mistakes were on their end, they still wanted me to waste my gas on making THREE trips to their business over THEIR mistakes. The whole situation was shocking and confusing.
They also refused to refund. Said we would need to contact DoorDash even though we ordered directly from their website? Idk I still can’t believe all this happened over a side of beans.
Atmosphere: 1
Food: 1
Service: 1
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