Terrible service. I ordered online for pick up, still was left waiting over 20 min for my sub par food. Then, I got jipped on my order. I ordered one large chicken combo and one small chicken combo and they came with the same amount of chicken.
Atmosphere: 1
Food: 1
Service: 1
David Roque
I've been here in line at the Upland location since just before 150pm. It is now 241pm. I dont understand in the slightest. I keep getting very half hearted "I'm sorry we are so busy" but every car in front of me has only had a single person and there's no one on the inside or trying to order from the inside so I don't know how they could be so busy. When I first got here I only had two cars in front of me so why did it take almost an hour and counting to get through? The menu is very simple it's not like they're serving up anything that's super complicated. There is just no reason for this except for inattentiveness and uncaring nature. There's no way anybody was working because I could see inside the window and there was nobody in the kitchen. The total amount of time I spent talking to somebody was probably less than a minute and that's the only time I ever saw anybody. And I've been sitting here reading reviews and the replies that have been gotten from the owner? Seem almost to be AI written? Or possibly writing fake platitudes to quiet people down since this seems to be an ongoing issue from even 7 months ago. I don't think it's the location or the busyness but rather the people inside the building. There's a Rally's going towards the San Dimas area and I've never not once had a problem with them so I don't understand what the big problem is here. There's an easy solution just don't come to this location.
Atmosphere: 1
Food: 1
Service: 1
Scott Hill
Not good, tasteless microwaved meat
Atmosphere: 1
Food: 1
Service: 3
Jessica Serrano
Been here 3 Times and twice they have messed up my order and the food is cold. :-/
Atmosphere: 3
Food: 3
Service: 2
Terina Manning
Employees need to be retrained no good customer service skills also says online they open at 10am I’m here at 10:30 they don’t even want to serve customers I’m guessing they want to get paid but not do any work
Food: 1
Service: 1
Noah Walker
Ants were crawling on the soft drink machine
Ryan Castro
Burger was dank and the funnel cake fries are always good!
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Funnel Cake Fries
Raven Holmes
05/31/2024
Customer Service Department Rally's 1317 Foothill Blvd q Upland CA 91786
Dear Sir/Madam,
As a respected first responder who was very tired and hungry I am writing to express my dissatisfaction with the service I received at your restaurant on May 31 2024 at 12am. My experience was highly unsatisfactory due to multiple issues with my order and the rude attitude of your employee.
On that day, I placed an order for four chicken sandwiches and 4 sweet teas, two BBQ chicken crisp meals w/sweet teas through the drive-thru. Despite being the only customer in line, I was asked to park and wait for the chicken to be made fresh. When my order was finally brought out, I received a bag with four fries, I told the employee that I did order this the employee claimed if was extra food for the wait and that the 6 chicken sandwiches were included, in the other bag which my crispy bbq sandwiches were not. I was also given extra ranch as compensation for the wait, but this did not address the missing items.
Upon arriving home, I discovered that my entire order was incorrect. Furthermore, I was overcharged for the items I did receive. When I called the restaurant to rectify the situation, the employee responded with a dismissive "my bad" and hung up on me. Subsequent attempts to contact the restaurant went unanswered.
The employee's unprofessional and rude behavior, combined with the incorrect order and overcharging, has left me extremely dissatisfied. I have serious concerns about the hygiene standards, as the employee who served my food appeared unclean.
This experience has led me to lose trust in your establishment, and I do not intend to patronize Rally's again. I request a full refund for my $50 expenditure and expect corrective measures to be taken with the staff involved.
Thank you for your attention to this matter. I look forward to your prompt response.
Sincerely,
Chris
Asked for no spead or onions and gave me only meat and a bun
Asked for no spead or onions and gave me only meat and a bun
Atmosphere: 5
Food: 3
Service: 5
Recommended dishes: Double Cheeseburger Combo
T F
The girl working the drive thru was extremely rude. This was our first time here so we used the app for the free chicken sandwich and we're met with a terrible attitude. She rolled her eyes and closed the window mid conversation several times. Will not return.
Atmosphere: 1
Food: 3
Service: 1
Fer C
I went today Friday 10 at 1:25 and the girl and the drive thru was really rude she closed the window and I was talking and she didn’t said anything. She had a bad mood!
Fui hoy viernes 10 a la 1:25 y la chica fue muy grosera! Pésimo servicio!!!
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: White Meat Chicken Bites
Kayla Rodriguez
Went here with the hubby and the experience was awful. We are still trying to have what took place taken care of but they just don’t seem to care about there customers.
Atmosphere: 1
Food: 1
Service: 1
martin rodriguez
I wish I could give this place ZERO! Stars. The staff are absolutely the worst. Got left waiting forever for our food, which I wish was the worst of it. Then on top of it the girl in the drive thru stole the cash I gave her and charged the difference on my debit card. I didn't even catch it till later. Got charged a little over $50 total! This was a month ago and no one from rallys has even bothered calling me. Whatever you do, don't split your charge up here and if you do, make sure to check your receipt. Total thieves with the worst customer service. I'll never give this trash company my money or recommendations ever.
Terrible service. I ordered online for pick up, still was left waiting over 20 min for my sub par food. Then, I got jipped on my order. I ordered one large chicken combo and one small chicken combo and they came with the same amount of chicken.
Atmosphere: 1
Food: 1
Service: 1
I've been here in line at the Upland location since just before 150pm. It is now 241pm.
I dont understand in the slightest. I keep getting very half hearted "I'm sorry we are so busy" but every car in front of me has only had a single person and there's no one on the inside or trying to order from the inside so I don't know how they could be so busy. When I first got here I only had two cars in front of me so why did it take almost an hour and counting to get through? The menu is very simple it's not like they're serving up anything that's super complicated. There is just no reason for this except for inattentiveness and uncaring nature. There's no way anybody was working because I could see inside the window and there was nobody in the kitchen. The total amount of time I spent talking to somebody was probably less than a minute and that's the only time I ever saw anybody. And I've been sitting here reading reviews and the replies that have been gotten from the owner? Seem almost to be AI written? Or possibly writing fake platitudes to quiet people down since this seems to be an ongoing issue from even 7 months ago. I don't think it's the location or the busyness but rather the people inside the building. There's a Rally's going towards the San Dimas area and I've never not once had a problem with them so I don't understand what the big problem is here. There's an easy solution just don't come to this location.
Atmosphere: 1
Food: 1
Service: 1
Not good, tasteless microwaved meat
Atmosphere: 1
Food: 1
Service: 3
Been here 3 Times and twice they have messed up my order and the food is cold. :-/
Atmosphere: 3
Food: 3
Service: 2
Employees need to be retrained no good customer service skills also says online they open at 10am I’m here at 10:30 they don’t even want to serve customers I’m guessing they want to get paid but not do any work
Food: 1
Service: 1
Ants were crawling on the soft drink machine
Burger was dank and the funnel cake fries are always good!
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Funnel Cake Fries
05/31/2024
Customer Service Department
Rally's
1317 Foothill Blvd q
Upland CA 91786
Dear Sir/Madam,
As a respected first responder who was very tired and hungry I am writing to express my dissatisfaction with the service I received at your restaurant on May 31 2024 at 12am. My experience was highly unsatisfactory due to multiple issues with my order and the rude attitude of your employee.
On that day, I placed an order for four chicken sandwiches and 4 sweet teas, two BBQ chicken crisp meals w/sweet teas through the drive-thru. Despite being the only customer in line, I was asked to park and wait for the chicken to be made fresh. When my order was finally brought out, I received a bag with four fries, I told the employee that I did order this the employee claimed if was extra food for the wait and that the 6 chicken sandwiches were included, in the other bag which my crispy bbq sandwiches were not. I was also given extra ranch as compensation for the wait, but this did not address the missing items.
Upon arriving home, I discovered that my entire order was incorrect. Furthermore, I was overcharged for the items I did receive. When I called the restaurant to rectify the situation, the employee responded with a dismissive "my bad" and hung up on me. Subsequent attempts to contact the restaurant went unanswered.
The employee's unprofessional and rude behavior, combined with the incorrect order and overcharging, has left me extremely dissatisfied. I have serious concerns about the hygiene standards, as the employee who served my food appeared unclean.
This experience has led me to lose trust in your establishment, and I do not intend to patronize Rally's again. I request a full refund for my $50 expenditure and expect corrective measures to be taken with the staff involved.
Thank you for your attention to this matter. I look forward to your prompt response.
Sincerely,
Asked for no spead or onions and gave me only meat and a bun
Atmosphere: 5
Food: 3
Service: 5
Recommended dishes: Double Cheeseburger Combo
Nice place. Decent food.
Atmosphere: 3
Food: 4
Service: 4
Restaurantji Recommends
Asked for no spead or onions and gave me only meat and a bun
Atmosphere: 5
Food: 3
Service: 5
Recommended dishes: Double Cheeseburger Combo
The girl working the drive thru was extremely rude. This was our first time here so we used the app for the free chicken sandwich and we're met with a terrible attitude. She rolled her eyes and closed the window mid conversation several times. Will not return.
Atmosphere: 1
Food: 3
Service: 1
I went today Friday 10 at 1:25 and the girl and the drive thru was really rude she closed the window and I was talking and she didn’t said anything. She had a bad mood!
Fui hoy viernes 10 a la 1:25 y la chica fue muy grosera! Pésimo servicio!!!
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: White Meat Chicken Bites
Went here with the hubby and the experience was awful. We are still trying to have what took place taken care of but they just don’t seem to care about there customers.
Atmosphere: 1
Food: 1
Service: 1
I wish I could give this place ZERO! Stars. The staff are absolutely the worst. Got left waiting forever for our food, which I wish was the worst of it. Then on top of it the girl in the drive thru stole the cash I gave her and charged the difference on my debit card. I didn't even catch it till later. Got charged a little over $50 total! This was a month ago and no one from rallys has even bothered calling me. Whatever you do, don't split your charge up here and if you do, make sure to check your receipt. Total thieves with the worst customer service. I'll never give this trash company my money or recommendations ever.
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Fries and Popcorn Chicken, Fry-Seasoned Monsterella Stix, Double Cheeseburger Combo
Loading...