This is a message to the owner. My family and I are pass holders to Disneyland. This Starbucks is our halfway point stop. Usually the service is great and the people are great but on 7/20 in the early evening on our way home we did our usual stop and the young lady that helped us was just completely rude and out of line. This does not mean that we will not continue to stop at your store but if we do stop and this individual attempts to help us we will just leave and not do our usual purchases. All I did is come back and ask for a cup of ice. Nothing more. When I return to my vehicle noticeably upset my daughter asked me what happened and I explained to her. She then told me that that same young lady had been rude to her and my wife during our initial purchase. I do not intend to change my rating unless this type of service continues.
Lloyd Mag
Place was renovated a few months back, so it's like new now. Drive thru is still a bit of a pain to get into during busy times of day (not Starbucks fault, just the way the strip mall is arranged). Easier to order online and pickup now IMO.
Atmosphere: 5
Food: 5
Service: 5
Tae Yoo
Great staff! Open early closes late. Marcie's great!
Service: 5
Jenn
I highly doubt I’ll be visiting this Starbucks again. One employee has consistently been unwelcoming and unfriendly (Taylor)! Whenever I visit while she’s on shift, my drinks are often made incorrectly, even though they have a label detailing my preferences. To top it off she gets upset that I have to tell her to remake it because she continues to make mistakes. When I finally decided to bring it to her attention as to why this keeps happening, she rudely responded, “If you don’t like it, you can go somewhere else.” Unfortunately, this is the most convenient Starbucks for me. Since she started working there, my drinks have been poorly made, and the atmosphere has become less inviting, not to mention my mobile orders are never ready when I arrive. Apparently she’s the manager! Doesn’t deserve that position. She looks like she hates her job! We need Joel back and the rest of the crew! The prior employees were always kind and actually took the time to inquire about my day. I contacted Starbucks, but I highly doubt these issues will get addressed.
Lauren Mandelker
Truly the loveliest drive through customer service experience with Marcie. She was kind enough to cover for teammates who were concerned about their homes during the fires. This location also offered complementary beverages to first responders.
Katrin Ghahramanian
I din't like starbucks
LINDA GARCIA
Great chili burgers & chili cheese fries
Antonio Elias
the best
Megan Marie
I will definitely be back to this Starbucks. I ordered 15 drinks for my staff and when I go to other Starbucks I get a lot of looks that make me feel guilty for treating my staff, as if I’m creating to much work for them. But Lena went above and beyond. She took her time and made sure every drink had a sticker to ensure non of it would spill in my car. She then went out of her way to find a box to make transporting easier for me. I treat my staff about once a month and I will definitely be back to this location because they’ve created a safe space for me where I don’t feel judge for ordering “to much.”
I just wanted to take a moment to acknowledge Amanda for her exceptional customer service. No matter what day of the week I come, Amanda is always upbeat, pleasant and has a positive attitude. She genuinely engages with her customers and brightens up our day. We’re always so quick to voice our concerns when something goes wrong but this time I wanted to use my voice to say thank you. I just wanted to let Starbucks know that Amanda is doing a great job representing your company and I wanted to take this opportunity to recognize her.
Atmosphere: 4
Food: 5
Service: 5
Joyes Genius
I am very disappointed. I have been a regular ordering a personal cup. This Starbucks is not very good in service. The service of both employees was lacking. Firstly, she refused to clean my cup. Then, when I came back, there was a paper cup with my coffee, as I don't like the toxins released into the coffee from the cup. He was upset and short cup me about my drink.4.65
Atmosphere: 2
Food: 5
Service: 1
Heather Jackson
Very friendly staff
Atmosphere: 5
Food: 5
Service: 5
Linda Phillips
Walk up and drive thru only. Not a coffee shop, just a beverage service.
Atmosphere: 2
Food: 5
Service: 5
David Brungard
Alone at the window, 13 minutes for an ham&cheese, 2 cars in n the drive through It’s 105 outside… seriously This use to be my daily stop when you could get inside… 2 girls came to the window for service, no one came, they went to the gas station… they were not short staff…
Starbucks is Starbucks
Atmosphere: 5
Food: 5
Service: 5
This is a message to the owner.
My family and I are pass holders to Disneyland. This Starbucks is our halfway point stop. Usually the service is great and the people are great but on 7/20 in the early evening on our way home we did our usual stop and the young lady that helped us was just completely rude and out of line. This does not mean that we will not continue to stop at your store but if we do stop and this individual attempts to help us we will just leave and not do our usual purchases. All I did is come back and ask for a cup of ice. Nothing more. When I return to my vehicle noticeably upset my daughter asked me what happened and I explained to her. She then told me that that same young lady had been rude to her and my wife during our initial purchase. I do not intend to change my rating unless this type of service continues.
Place was renovated a few months back, so it's like new now. Drive thru is still a bit of a pain to get into during busy times of day (not Starbucks fault, just the way the strip mall is arranged).
Easier to order online and pickup now IMO.
Atmosphere: 5
Food: 5
Service: 5
Great staff! Open early closes late. Marcie's great!
Service: 5
I highly doubt I’ll be visiting this Starbucks again. One employee has consistently been unwelcoming and unfriendly (Taylor)! Whenever I visit while she’s on shift, my drinks are often made incorrectly, even though they have a label detailing my preferences. To top it off she gets upset that I have to tell her to remake it because she continues to make mistakes. When I finally decided to bring it to her attention as to why this keeps happening, she rudely responded, “If you don’t like it, you can go somewhere else.” Unfortunately, this is the most convenient Starbucks for me. Since she started working there, my drinks have been poorly made, and the atmosphere has become less inviting, not to mention my mobile orders are never ready when I arrive. Apparently she’s the manager! Doesn’t deserve that position. She looks like she hates her job! We need Joel back and the rest of the crew! The prior employees were always kind and actually took the time to inquire about my day. I contacted Starbucks, but I highly doubt these issues will get addressed.
Truly the loveliest drive through customer service experience with Marcie. She was kind enough to cover for teammates who were concerned about their homes during the fires. This location also offered complementary beverages to first responders.
I din't like starbucks
Great chili burgers & chili cheese fries
the best
I will definitely be back to this Starbucks.
I ordered 15 drinks for my staff and when I go to other Starbucks I get a lot of looks that make me feel guilty for treating my staff, as if I’m creating to much work for them.
But Lena went above and beyond. She took her time and made sure every drink had a sticker to ensure non of it would spill in my car. She then went out of her way to find a box to make transporting easier for me.
I treat my staff about once a month and I will definitely be back to this location because they’ve created a safe space for me where I don’t feel judge for ordering “to much.”
Atmosphere: 4
Food: 5
Service: 5
Restaurantji Recommends
I just wanted to take a moment to acknowledge Amanda for her exceptional customer service. No matter what day of the week I come, Amanda is always upbeat, pleasant and has a positive attitude. She genuinely engages with her customers and brightens up our day. We’re always so quick to voice our concerns when something goes wrong but this time I wanted to use my voice to say thank you. I just wanted to let Starbucks know that Amanda is doing a great job representing your company and I wanted to take this opportunity to recognize her.
Atmosphere: 4
Food: 5
Service: 5
I am very disappointed. I have been a regular ordering a personal cup. This Starbucks is not very good in service. The service of both employees was lacking. Firstly, she refused to clean my cup. Then, when I came back, there was a paper cup with my coffee, as I don't like the toxins released into the coffee from the cup. He was upset and short cup me about my drink.4.65
Atmosphere: 2
Food: 5
Service: 1
Very friendly staff
Atmosphere: 5
Food: 5
Service: 5
Walk up and drive thru only. Not a coffee shop, just a beverage service.
Atmosphere: 2
Food: 5
Service: 5
Alone at the window, 13 minutes for an ham&cheese, 2 cars in n the drive through
It’s 105 outside… seriously
This use to be my daily stop when you could get inside… 2 girls came to the window for service, no one came, they went to the gas station… they were not short staff…
Atmosphere: 1
Food: 2
Service: 1
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