The Cheesecake Factory

bad and overpriced

Atmosphere: 4

Food: 2

Service: 5

We've come to this location a few times before but figured I'd review it on this visit. This is a busy Cheesecake Factory,and it's almost always busy, but I've never seen one not busy. We had lunch and our server was nice and attentive. The food was pretty good. We all ordered different sandwiches and we shared a bit and they were all good. My son got the double smash Burger, wife got the turkey burger, daughter got the Cubano sandwich, and I got the chicken shawarma. We ordered the egg roll sampler and while they were all tasty, I feel it was a bit expensive for what we got. Anyways, we always enjoy The Cheesecake Factory and this time was no different.

Atmosphere: 4

Food: 4

Service: 4

The food was good, as I had the chicken katsu, while my family had other items and they said it was decent.

The service wasn't worth the $115 I spent. The hostess said that she was going to text me when they had an available table and she never did, and luckily, my Mom reminded her and we were finally seated.

Our waiter didn't have a care-like attitude. After placing our drink orders, it took him a while to bring our drinks and bread, as normally, this is instant at other locations I've been too. After getting our drinks and bread from other servers, we then waited longer for him to bring us straws. He never did, as other servers did provide us straws right away. After receiving our food, he never checked on us and see how we were doing or if we needed anything else. I think he wanted us to be done quick because he kept watching over us, and when I asked him for the check, he brought that really quick and attempted to sound friendly, which I didn't appreciate.

Atmosphere: 3

Food: 4

Service: 2

Haven't actually sat down in one since early 2k. I'll occasionally stop by to get cheesecake for the fam, but was really underwhelmed by the actual food from past experiences. Surprisingly, we gave it a shot today and whomever redid the menu was really spot on. All the appetizers and entrée's were flavorful and done to perfection. We'll be back again to try more things. Service was great till the lunch rush, then the entrée's took a little longer than expected. The servers were nice otherwise.

Atmosphere: 4

Food: 5

Service: 3

It was about a 30-40 minute wait which was expected for a Friday night. After being seated we were greeted with the server telling us she was filling in because the original server was on his break. She said his name was Patrick. We ordered our drinks and started to figure out what we wanted. When she returned she dropped off bread and drinks and said she would be back to take our order. 19 minutes later she came back. My wife and I order for us and our kids. I ordered a couple of appetizers to start with. About 10-15 minutes later we were out of drinks and no appetizers still. I was able to ask someone for refills that were walking by and asked where our server was. They said they would check and comeback with our drinks. 10-15 minutes later a runner was bringing out our food with no appetizers. I saw a young man helping the table next to us and I assumed that was Patrick. He never came by our table to ask if we needed anything or if everything was okay. I walked over to him and he was counting his cash at an order tablet. I asked if he was our server and if he was Patrick. He said he was and I started to explain that we never received our appetizers and that we had just started our food and would like refills on our drinks. I told him to forget the appetizers as we got or food. Minutes later he stopped by to ask what our drinks were. Food was good but just took way too long to get. The service was not worth the money. You can tell that he knew we were not happy. When he brought our drinks and sauces I just asked him for the bill and containers to go. Another 10-15 minute wait and he returned. What really got my upset was he had the nerve to show me the receipt and tell me that they took the appetizers off and they were not going to charge me. For what? Something I never got. We as society go out to dinner to spend a lot of money for the experience. This is not the experience we wanted or deserved when we chose this place to spend our money. Do better…

Atmosphere: 3

Food: 3

Service: 1

Everything was great

Atmosphere: 5

Food: 5

Service: 5

These restaurants offer everything and they are all equally tasty.

Atmosphere: 5

Food: 5

Service: 5

The Cheesecake Factory offers a very inconsistent experience. Sometimes the food and service are great, and other times they fall well below expectations. The quality really depends on how busy the restaurant is and who happens to be working that day.

On good days, the food is fresh, well prepared, and served in reasonable time. Portions are generous, the menu has plenty of options, and the cheesecakes are consistently good. When service is attentive, the overall experience is enjoyable.

However, during busy times, service often becomes slow and disorganized. Orders can take a long time, food quality may suffer, and staff can seem overwhelmed. Communication is sometimes lacking, and attention to customer needs drops noticeably when the restaurant is crowded.

For a restaurant of this size and reputation, consistency should be a priority. Customers should receive the same level of food quality and service regardless of how busy the location is.

Overall, The Cheesecake Factory can be a good dining option, but the inconsistency makes it unreliable. It is enjoyable when everything goes right, but disappointing when standards are not maintained.

Atmosphere: 4

Food: 4

Service: 4

We ordered buffalo wings and they brought them to us raw. They took forever to bring our food out. First timers and last time we go.

Atmosphere: 5

Food: 3

Service: 2

Love their cheesecake!!!

Atmosphere: 5

Food: 5

Service: 5

It's a regular Cheesecake. The service is slow. If you place close attention it's a bit dirty the walls especially. But overall it's okay.

Atmosphere: 3

Food: 4

Service: 3

Grandson's 18th birthday

We had an awesome time.

The waitress was wonderful

Atmosphere: 5

Food: 5

Service: 5

All cheesecake factories are top tier ragardless of location!

Atmosphere: 5

Food: 5

Service: 5

If I could give a negative star, I would. I have dined at this location many times before. We stay over in Valencia often during our long drives. The last two times my family dined here were in November with a server named Adrien who gives stellar service. In fact, the second time we came, he stayed later and took our table. I don’t know who the server was tonight but I walked out before receiving my meal. It was a female with dark hair.

I made a reservation. We were sat quickly. Then we waited at least 9-10 minutes for the server to greet us. I asked my husband to go to the front and have us moved but the server arrived as I was telling him. She took our drink order and food order at the same time. She didn’t seem keen to serve us but I let it go.

She left and was gone for more time than it takes to get four drinks. We got our cucumber appetizer before getting drinks. We sat there for a few more minutes before she returned with drinks for us and another larger party. It was clear that she cared for more the larger party where she believed she would get the bigger tip.

The larger table had drinks and bread. We still at this point did not receive bread. I walked to the front to ask the host if we could get bread. I was quite aggravated. I wanted bread before my order came. I gave them my name so that they could locate the table I was sitting at, but they did not know and I did not know the table number or the server’s name. One hostess asked the other host to follow me to my table.

Instead of getting us bread the host proceeded to speak to the server who was busy putting an order in for her large table. There is nothing like watching two people talk about you and then knowing you have to tip one of those people.

Clearly we were low priority. We decided to leave. I refuse to tip someone who does not earn it. I’m tired of giving my money to mediocre servers. I told the host at the front and the manager that I would pay for what I ordered. They could not figure out what table I was at and the manager left to find the check for me to pay. But as I was speaking to my husband, he asked me why I should pay for a drink I didn’t consume and order that was not delivered. He was right. We left before the manager returned. I came in tonight after driving 6.5 hours from Phoenix in crappy weather expecting to use my bonus gift cards I got from my gift card purchases in November. I should have asked for Adrien.

I am tired of getting ignored by servers who judge me because I have kids. And nobody can tell me different, I worked and managed in the industry for years. I had enough tonight. I’m so very disappointed as I was looking forward to Cheesecake Factory. This is the first review I have ever left like this on Google, but I’m in my feelings about the experience.

Service: 1

We had a marvelous dinner New Year's Eve at the Cheesecake factory in Valencia. Couldn't have asked for better parking convenience with both outstanding service from Hosts and Servers the food was excellent and the well made Double Martini to die for. Thanks to the Cheesecake factory and staff a great experience at dinner.

Atmosphere: 5

Food: 5

Service: 5