The Coffee Bean & Tea Leaf

I would not go to this location. Horrible experience and it's not the first time. I ordered a drink via app for my daughter and I. The order was supposed to be ready at 1:06. At 1:19 I asked how much longer until my order is ready because I had to go. Mind you 10 minutes earlier I had stood there for 3 minutes without being agknowledge and had to catch the attention of barista to see how long until my order was ready and they said that they had not started it. I asked for an ice to be added to my order. I eventually asked for the manager. All she did was apologize and didn't really seem to know what to do. I asked for my money back and she couldn't even give that back to me I had to leave without my drinks and without being refunded in that moment. It's crazy that companies like this get away with this kind of customer service.

Atmosphere: 1

Food: 1

Service: 1

Way overpriced. Large latte came out to more than 10$ because I asked for non-dairy milk, extra syrup and foam. The coffee is very mid. Cold foam tasted like dry milk

Atmosphere: 1

Food: 1

Service: 1

Always a stop on the way to LA

Atmosphere: 4

Food: 5

Service: 4

I Love CBTL!!!!!
I stop here at least 5 times a week if not more and usually place my order at the drive- thru for the convenience of it. I always know when Val is working because the line tends to move more quickly and efficiently. Val in my opinion is the BEST for the drive- thru because she gets it done and can be pleasant at the same time.
Thank- you Val 😊 you deserve a raise!!!!!

Atmosphere: 5

Food: 5

Service: 5

A/C feels like it's on full blast on a hot day, my White Chocolate Blended drink was on-point.

Atmosphere: 5

Food: 5

Service: 5

This sofa looks quite soft. I sat down with my buttocks and my coccyx was directly pierced by the hidden hard iron column! I tried it and every sofa pierced my buttocks! Okay, you guys can treat it this way, it works.

Atmosphere: 1

Food: 5

Service: 5

You can order non diary options for your coffee and they charge for that. I don’t think they always follow though. If you’re lactose you know when regular milk was used… If I order a certain change it should be followed for those with restrictions.

Food: 3

Service: 3

Danish was so hot burned the top of my mouth, skin peeling for days. I even waited ten minutes still burned me. On the out side it only felt warm, and who heats up danishes!!!

Food: 1

Service: 1

It makes me sad that I have to search out coffee bean and tea leaves stores but there's a stupid Starbucks on every corner. I like coffee bean and tea leaves so much more

Atmosphere: 5

Food: 5

Service: 5

Last time I had Coffee Bean was in 2016 in San Diego. Great coffee

Atmosphere: 5

Food: 5

Service: 5

I stop here for my daily vietnamese cold brew with double condensed milk. They usually get the sweetness spot on but lately I don't even taste the extra $1.90 (?) worth that they charge me. That is the most upsetting to me, to ask for something (and pay for it) but don't get it. I've tried ordering on site, and the app, but it seems like a hit or miss type thing. I keep going to this loc for convenience off the fwy exit so it's a sad morning when I dont get my daily fix. Food is always hot and filling tho. Clean shop, polite employees.

Atmosphere: 5

Food: 4

Service: 4

Nice place, ok the way for a good coffee, the staff was humble and we got a not so hot coffee which they immediately changed, the coffee is also good.

Atmosphere: 4

Food: 4

Service: 5

They always have my coffee ready and the ingredients are high quality.

Starbucks could never

Atmosphere: 5

Food: 5

Service: 5

Please make sure to check the temperature when preparing lattes. It should be warm, and you can measure it either with a thermometer or simply by touch — just don’t let it reach boiling point. I burned my mouth on your latte.

Service: 1

The general manager is amazing
Always says hello

Atmosphere: 5

Food: 5

Service: 5