This evening my girls and I visited Dale's Southern Grill located in Hoover, Alabama where we encountered the most horrific experience that could actually happen within a restaurant. Some of the food was under cooked, my kids food was old, and after taking one bite I agreed to pay for our drinks, but not the food.
I was confronted by some Caucasian guy with a curly bob with a busted down part in the middle of his head that appeared to be high off of something demanding me to pay for food that we had not eaten.
Then, he began to get the opinions of other customers and insinuated that I was lying and they have been cooking their food the same way for twenty plus years. He also Implied that something must be wrong with me and that I am crazy. That's not it, an older gentleman picked up chicken tenders and shrimp off of our plates, he began breaking the food a part, and became angrier about the fact of me not willing to pay the bill.
He kept mentioning that we shouldn't come to restaurants, order food, and just because I don't like it expect for them to take the food back. At this point, I called the police because wonder boy had the audacity to follow to my vehicle and take snippets of my tag.
Please do not visit this spot because their workers are absolutely unprofessional and will get hostile with you for not liking their food.
Janice Ralya Jacobs
I used to come here regularly but the food has gone downhill and I won't be back. The poppyseed chicken was one of my favorites but I could barely eat it this last time. The ambrosia was basically a pile of marshmallows with tiny bits of fruit.
Ycats Davis
A wonderful hidden gem, the food was fantastic. Service was fantastic atmosphere was spot on perfect, great place. I highly recommend.
Ycats Dsd
A wonderful hidden gem, the food was fantastic. Service was fantastic atmosphere was spot on perfect, great place. I highly recommend.
nancywG7368ZR
We love Dale’s and eat there most Sundays for lunch. The people are so nice, and the food is delicious. The blackberry cobbler is the best! I highly recommend Dale’s.
lindabW3997FB
As soon as we walked in we were hit with a "dirty mop smell" or something that was very unpleasant. We thought about leaving but decided to stay. The waitress was nice and efficient, but the food was subpar. The hushpuppies were extremely greasy, totally inedible. The crab cake was terrible! Very greasy as well. To top it off, we shared a strawberry shortcake and it was just awful. The strawberries were hard, the glaze was a weird pink color and tasted like a cleaning product or soap- just terrible. I haven't eaten here in several months, but I don't think I'll be back. Very disappointing since I have eaten here in the past and it's been fine.
Kerry Eads
Ordered Country Fried Steak with white gravy and when food arrived the white gravy had a yellowish color to it and tasted horrible. It was awful.
V3549FAvictoriam
Great catfish and southern fried chicken plates. The sides: mashed potatoes, okra, and cabbage were great. Service was excellent!
Andrew Wheat
Stinks like a diaper in here. Don’t know if it’s a plumbing issue or smelly cleaning chemicals, but it’s bad. That could be overlooked as a temporary issue, but the food is the most bland, generic, microwaved canned hospital food I’ve ever had at a sit down restaurant. Denny’s seems like a step up from this place for sure. I came in here hungry. I tried to eat the appetizer, main dish and sides I ordered, but couldn’t finish any of it. Didn’t want it. Everything was microwaved, cheap and bland. Our sides were served cold. My grits were chunky like they’d been in the fridge for a week. Meatloaf was just a thin ground beef patty with diced tomatoes on top. I try to be reasonable and understanding. I do not leave bad reviews often at all. This experience was deserving of one.
Robert Robinson
Places to go order 9/16 11:15am. Asked hostess a question. She said she doesn’t speak English…
I eat at Dale's once a couple times a week. Here lately not as good. Points system down or incorrect. Nice people, but not great at English I talked a coworker into getting Shrimp and Grits. Not only were they lumpy, but had a new seasoning and were horrible. I guess new cooks. Very disappointing for $16.44 for each of us.
monicajM2927EB
This is my 3rd time eating here. The first time was ok, I had a certain craving and it was partially satisfied. The second time was a better experience, the fried chicken and tenders were seasoned very well, the yams were ok, not all soft but flavorful and the muffin was delicious. The sweet potato fries were not too my liking, as they were sprinkled with cinnamon. These were to go orders. This last time I called in for pick-up. I ordered a child's tenders and a fried chicken lunch, the amounts were the same for both meals. I've never been to a restaurant that had kid's menus the same price as regular meals. The tenders were mostly fried skins, not seasoned well and very hard, fries soggy and not cooked through. The fried chicken was not seasoned well, the 2 pieces of yam were room temp and very little seasoning. The sautéed mushrooms and onions were not seasoned, very oily and tasted like straight from the can. The muffins were more like muffin tops and were hard. I will not be going back here again. Wasn't able to get other pictures.
Preston J
Everyone ordered their favorites from this time proven restaurant. My wife and I enjoyed the seafood which is always delicious. Will we be coming back. O yes, because our Sunday School Class will be the next set of friends we'll join at Dale's.
dodi534
The staff was literally fast walking , they were under staffed . We had an excellent waiter who made great recommendations . The restaurant is clean , not too big as to be noisy . The food was delicious . Recommend the carrot souffle . The staff was very friendly , made us feel welcome and valued . Manager circulated to see that everyone was well looked after and he cleaned away some dishes as well . Great restaurant.
CarlK654
I live nearly 1000 miles away. Was here in October 2018. It was INCREDIBLE!!! The restaurant was packed through closing time. Fresh food, homemade, and plenty of it!!! It was so good we ate here 3 days in a row. We couldn’t wait to come back. Was here on 7-27-21. Nothing was the same. Everything was cheaply made. Nothing was made from scratch. Vegetables were not fresh. Green beans tasted like they open a can and put it in a bowl. Country fried steak was almost all breading and no meat. Peach cobbler was served warm around edge of bowl and as cold as when it was taken out of the fridge in the middle. The Strawberry Shortcake last time was huge, with layers of cream and fresh strawberries. Now the cake was dry covered in the strawberry glaze that comes from a can with a small dash of cream. The customers are gone as well. I do not have any suggestions where to start to change things for Dale’s restaurant. But I will not be back as there are far better options for customers to go to around the Birmingham area.
This evening my girls and I visited Dale's Southern Grill located in Hoover, Alabama where we encountered the most horrific experience that could actually happen within a restaurant. Some of the food was under cooked, my kids food was old, and after taking one bite I agreed to pay for our drinks, but not the food. I was confronted by some Caucasian guy with a curly bob with a busted down part in the middle of his head that appeared to be high off of something demanding me to pay for food that we had not eaten. Then, he began to get the opinions of other customers and insinuated that I was lying and they have been cooking their food the same way for twenty plus years. He also Implied that something must be wrong with me and that I am crazy. That's not it, an older gentleman picked up chicken tenders and shrimp off of our plates, he began breaking the food a part, and became angrier about the fact of me not willing to pay the bill. He kept mentioning that we shouldn't come to restaurants, order food, and just because I don't like it expect for them to take the food back. At this point, I called the police because wonder boy had the audacity to follow to my vehicle and take snippets of my tag. Please do not visit this spot because their workers are absolutely unprofessional and will get hostile with you for not liking their food.
I used to come here regularly but the food has gone downhill and I won't be back. The poppyseed chicken was one of my favorites but I could barely eat it this last time. The ambrosia was basically a pile of marshmallows with tiny bits of fruit.
A wonderful hidden gem, the food was fantastic. Service was fantastic atmosphere was spot on perfect, great place. I highly recommend.
A wonderful hidden gem, the food was fantastic. Service was fantastic atmosphere was spot on perfect, great place. I highly recommend.
We love Dale’s and eat there most Sundays for lunch. The people are so nice, and the food is delicious. The blackberry cobbler is the best! I highly recommend Dale’s.
As soon as we walked in we were hit with a "dirty mop smell" or something that was very unpleasant. We thought about leaving but decided to stay. The waitress was nice and efficient, but the food was subpar. The hushpuppies were extremely greasy, totally inedible. The crab cake was terrible! Very greasy as well. To top it off, we shared a strawberry shortcake and it was just awful. The strawberries were hard, the glaze was a weird pink color and tasted like a cleaning product or soap- just terrible. I haven't eaten here in several months, but I don't think I'll be back. Very disappointing since I have eaten here in the past and it's been fine.
Ordered Country Fried Steak with white gravy and when food arrived the white gravy had a yellowish color to it and tasted horrible. It was awful.
Great catfish and southern fried chicken plates. The sides: mashed potatoes, okra, and cabbage were great. Service was excellent!
Stinks like a diaper in here. Don’t know if it’s a plumbing issue or smelly cleaning chemicals, but it’s bad. That could be overlooked as a temporary issue, but the food is the most bland, generic, microwaved canned hospital food I’ve ever had at a sit down restaurant. Denny’s seems like a step up from this place for sure. I came in here hungry. I tried to eat the appetizer, main dish and sides I ordered, but couldn’t finish any of it. Didn’t want it. Everything was microwaved, cheap and bland. Our sides were served cold. My grits were chunky like they’d been in the fridge for a week. Meatloaf was just a thin ground beef patty with diced tomatoes on top. I try to be reasonable and understanding. I do not leave bad reviews often at all. This experience was deserving of one.
Places to go order 9/16 11:15am. Asked hostess a question. She said she doesn’t speak English…
Restaurantji Recommends
I eat at Dale's once a couple times a week. Here lately not as good. Points system down or incorrect. Nice people, but not great at English I talked a coworker into getting Shrimp and Grits. Not only were they lumpy, but had a new seasoning and were horrible. I guess new cooks. Very disappointing for $16.44 for each of us.
This is my 3rd time eating here. The first time was ok, I had a certain craving and it was partially satisfied. The second time was a better experience, the fried chicken and tenders were seasoned very well, the yams were ok, not all soft but flavorful and the muffin was delicious. The sweet potato fries were not too my liking, as they were sprinkled with cinnamon. These were to go orders. This last time I called in for pick-up. I ordered a child's tenders and a fried chicken lunch, the amounts were the same for both meals. I've never been to a restaurant that had kid's menus the same price as regular meals. The tenders were mostly fried skins, not seasoned well and very hard, fries soggy and not cooked through. The fried chicken was not seasoned well, the 2 pieces of yam were room temp and very little seasoning. The sautéed mushrooms and onions were not seasoned, very oily and tasted like straight from the can. The muffins were more like muffin tops and were hard. I will not be going back here again. Wasn't able to get other pictures.
Everyone ordered their favorites from this time proven restaurant. My wife and I enjoyed the seafood which is always delicious. Will we be coming back. O yes, because our Sunday School Class will be the next set of friends we'll join at Dale's.
The staff was literally fast walking , they were under staffed . We had an excellent waiter who made great recommendations . The restaurant is clean , not too big as to be noisy . The food was delicious . Recommend the carrot souffle . The staff was very friendly , made us feel welcome and valued . Manager circulated to see that everyone was well looked after and he cleaned away some dishes as well . Great restaurant.
I live nearly 1000 miles away. Was here in October 2018. It was INCREDIBLE!!! The restaurant was packed through closing time. Fresh food, homemade, and plenty of it!!! It was so good we ate here 3 days in a row. We couldn’t wait to come back. Was here on 7-27-21. Nothing was the same. Everything was cheaply made. Nothing was made from scratch. Vegetables were not fresh. Green beans tasted like they open a can and put it in a bowl. Country fried steak was almost all breading and no meat. Peach cobbler was served warm around edge of bowl and as cold as when it was taken out of the fridge in the middle. The Strawberry Shortcake last time was huge, with layers of cream and fresh strawberries. Now the cake was dry covered in the strawberry glaze that comes from a can with a small dash of cream. The customers are gone as well. I do not have any suggestions where to start to change things for Dale’s restaurant. But I will not be back as there are far better options for customers to go to around the Birmingham area.
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