I wanna start this off with saying I had high hopes for Pizza Hut as I remember it being good pizza though it’s on the pricy side. “No one out pizzas the hut” is a bold faced lie. Pizza guys is my usual spot, but I decided to try Pizza Hut because I’ve been seeing it all over social media. My fault for believing paid ads were authentic. Not only was our food cold when we picked it up, the bags were soaked in grease, I asked for light sauce on the pizza and they took that as “no sauce” because it felt like I was eating cardboard and cheese. I paid $37 for pizza, cheese sticks, bread sticks, asked for extra ranch thinking it was house made like it used to be but instead you get these little cups that you could pickup at any fast food place. I had to get Wingstop ranch to make the food edible. There was no flavor. The food looks better than it tasted. Will never be returning. PIZZA GUYS ON TOP. DO NOT GO HERE.
Atmosphere: 1
Food: 1
Service: 1
keeairra
Waited over 40 minutes for delivery with the app tracker saying my pizza was supposed to be delivered at 1:23. Called the store and it said their phone was disconnected. Called again and connected with call center that told me my food was delayed but it would arrive around 2:54. Still no one showed around 3:20 so call back and the store is now answering their phone and saying they canceled my order and said they called me right after I placed to tell me they didn’t accept my payment method (cash, which is offered on website). I had no voicemail of this call and all the guy working at the store could say is that he called and what do I want to do. I called them at least 3 times and either got phone disconnected or call center who the guy on the phone said call center doesn’t know about the orders. So someone who can’t tell me my order is canceled due to payment is answering the phone. why not leave a voicemail with a number that doesn’t tell customers it’s disconnected so your customers aren’t waiting for a pizza that will never show
Service: 1
jalin adams
I’ve had better school pizza. Never in my history of being on earth have I tasted anything so unpleasant. Might punch the wall after this review. Why did you guys sale me this?!!
Atmosphere: 1
Food: 1
Service: 2
Darnell Foreman
👍🏽👍🏽
Derrick McNeally
Ordered for delivery at 10:50pm on December 23rd, order was supposed to be here at 11:15pm.
I was waiting outside for the delivery driver to come but he never showed. I went back inside and was waiting on the tracker/order page and it was marked as complete so I went to check again, no order. No phone calls, text, or anything. Called the store 5 times to make an adjustment to the order, no answer. Then called 3 times at 12:02am, 12:05am, and 12:09am and their phone was disconnected since the location was closed.
The money was taken out of my bank but I never received anything. Considering I spent over $30 and included a driver tip, I could've atleast gotten my call answered.
I'm a former employee/manager (4+ months ago) and I'm not sure who's running the store now but they need to pick it up. I'll be going in tomorrow to get my money back then maybe stop at Domino's. 😀
Atmosphere: 1
Food: 1
Service: 1
Kelz Block
Very professional and very good customer service. Especially the employee Arliene🫡 They’re lucky to have her!!! 🍕 5 stars all the way!!!
Atmosphere: 4
Food: 5
Service: 5
John Puentes
The best service from the cashier is very helpful and friendly
Atmosphere: 5
Food: 5
Service: 5
Don Allen
If they offered delivery, would have been 5 stars.
Atmosphere: 2
Food: 5
Service: 4
Sandra Hines
Crust not as thick and it's sweet also
Atmosphere: 4
Food: 3
Service: 5
Doesnt Matter
I came in at 11:30 PM and Derrick had amazing customer service. He was still willing to help us regardless of you guys getting ready to close and registers being closed. He was really cool with me only having a $100 bill even though I seen later on that you don’t accept any bill larger than $20s. We were in desperate need for some food and wanted pizza and Pizza Hut is literally the best. Thank you Derrick for being so kind and understanding and cool about everything and not having the “idgaf” attitude at the end of your shift. I give Derrick a 10/10
Parking: 905 broadway street Vallejo CA 94590 is the location of the Pizza Hut with my excellent service from Derrick
Recommended dishes: Marinara, Traditional Wings, Cheese Sticks
That was a wonderful experience with the best and most delicious Pitza we have eaten so far,Fresh ingredients, fast delivery, strong packaging warm, yummmmy…So what do you need more..??The manager! He was super nice and helped me kindly to celebrate my boss’s birthday with his suggestions and guidance.Recooooommmmmmended…
Never received my order. Seems to be alot of incompetence at the location. The guy takes our address down we wait 2 hours nothing. After about 30 calls we finally reach someone just for them to say oh we thought you said pick up ok it'll be there in 30mins. it never arrived. Have better hiring standards
Atmosphere: 1
Food: 1
Service: 1
John “John, BJ , MASSA DA BASSA” STAPINSKI
It was a delivery through the app he got here 15 minutes early and the food was piping hot and made perfect I have no complaints whatsoever it doesn't happen all the time and it should but nobody's perfect not even me. And to the reply from the owner manager. Thank you for your reply I do tell the truth if I wouldn't have liked it I wouldn't have said so if I could have given you all tens instead of fives starz that is , I WOULD HAVE. I EAS AN AREA MNG.IN PA IN 1988-91. YOUR STORE WOULD OF BEEN ON OUR TOP 10 IN THE REGION.
Vegetarian options: You can get a veggie pizza you don't have to have meat on anything
Parking: You can park in the parking lot or on the street
Wheelchair accessibility: I've been there so I know the above and there are no steps to go up or down so it is wheelchair accessible
It was a delivery through the app he got here 15 minutes early and the food was piping hot and made perfect I have no complaints whatsoever it doesn't happen all the time and it should but nobody's perfect not even me. And to the reply from the owner manager. Thank you for your reply I do tell the truth if I wouldn't have liked it I wouldn't have said so if I could have given you all tens instead of fives starz that is , I WOULD HAVE. I EAS AN AREA MNG.IN PA IN 1988-91. YOUR STORE WOULD OF BEEN ON OUR TOP 10 IN THE REGION.
Vegetarian options: You can get a veggie pizza you don't have to have meat on anything
Parking: You can park in the parking lot or on the street
Wheelchair accessibility: I've been there so I know the above and there are no steps to go up or down so it is wheelchair accessible
It was a delivery through the app he got here 15 minutes early and the food was piping hot and made perfect I have no complaints whatsoever it doesn't happen all the time and it should but nobody's perfect not even me. And to the reply from the owner manager. Thank you for your reply I do tell the truth if I wouldn't have liked it I wouldn't have said so if I could have given you all tens instead of fives starz that is , I WOULD HAVE. I EAS AN AREA MNG.IN PA IN 1988-91. YOUR STORE WOULD OF BEEN ON OUR TOP 10 IN THE REGION.
Vegetarian options: You can get a veggie pizza you don't have to have meat on anything
Parking: You can park in the parking lot or on the street
Wheelchair accessibility: I've been there so I know the above and there are no steps to go up or down so it is wheelchair accessible
I wanna start this off with saying I had high hopes for Pizza Hut as I remember it being good pizza though it’s on the pricy side. “No one out pizzas the hut” is a bold faced lie. Pizza guys is my usual spot, but I decided to try Pizza Hut because I’ve been seeing it all over social media. My fault for believing paid ads were authentic. Not only was our food cold when we picked it up, the bags were soaked in grease, I asked for light sauce on the pizza and they took that as “no sauce” because it felt like I was eating cardboard and cheese. I paid $37 for pizza, cheese sticks, bread sticks, asked for extra ranch thinking it was house made like it used to be but instead you get these little cups that you could pickup at any fast food place. I had to get Wingstop ranch to make the food edible. There was no flavor. The food looks better than it tasted. Will never be returning. PIZZA GUYS ON TOP. DO NOT GO HERE.
Atmosphere: 1
Food: 1
Service: 1
Waited over 40 minutes for delivery with the app tracker saying my pizza was supposed to be delivered at 1:23. Called the store and it said their phone was disconnected. Called again and connected with call center that told me my food was delayed but it would arrive around 2:54. Still no one showed around 3:20 so call back and the store is now answering their phone and saying they canceled my order and said they called me right after I placed to tell me they didn’t accept my payment method (cash, which is offered on website). I had no voicemail of this call and all the guy working at the store could say is that he called and what do I want to do. I called them at least 3 times and either got phone disconnected or call center who the guy on the phone said call center doesn’t know about the orders. So someone who can’t tell me my order is canceled due to payment is answering the phone. why not leave a voicemail with a number that doesn’t tell customers it’s disconnected so your customers aren’t waiting for a pizza that will never show
Service: 1
I’ve had better school pizza. Never in my history of being on earth have I tasted anything so unpleasant. Might punch the wall after this review. Why did you guys sale me this?!!
Atmosphere: 1
Food: 1
Service: 2
👍🏽👍🏽
Ordered for delivery at 10:50pm on December 23rd, order was supposed to be here at 11:15pm.
I was waiting outside for the delivery driver to come but he never showed. I went back inside and was waiting on the tracker/order page and it was marked as complete so I went to check again, no order. No phone calls, text, or anything. Called the store 5 times to make an adjustment to the order, no answer.
Then called 3 times at 12:02am, 12:05am, and 12:09am and their phone was disconnected since the location was closed.
The money was taken out of my bank but I never received anything. Considering I spent over $30 and included a driver tip, I could've atleast gotten my call answered.
I'm a former employee/manager (4+ months ago) and I'm not sure who's running the store now but they need to pick it up. I'll be going in tomorrow to get my money back then maybe stop at Domino's. 😀
Atmosphere: 1
Food: 1
Service: 1
Very professional and very good customer service. Especially the employee Arliene🫡
They’re lucky to have her!!!
🍕
5 stars all the way!!!
Atmosphere: 4
Food: 5
Service: 5
The best service from the cashier is very helpful and friendly
Atmosphere: 5
Food: 5
Service: 5
If they offered delivery, would have been 5 stars.
Atmosphere: 2
Food: 5
Service: 4
Crust not as thick and it's sweet also
Atmosphere: 4
Food: 3
Service: 5
I came in at 11:30 PM and Derrick had amazing customer service. He was still willing to help us regardless of you guys getting ready to close and registers being closed. He was really cool with me only having a $100 bill even though I seen later on that you don’t accept any bill larger than $20s. We were in desperate need for some food and wanted pizza and Pizza Hut is literally the best. Thank you Derrick for being so kind and understanding and cool about everything and not having the “idgaf” attitude at the end of your shift. I give Derrick a 10/10
Parking: 905 broadway street Vallejo CA 94590 is the location of the Pizza Hut with my excellent service from Derrick
Recommended dishes: Marinara, Traditional Wings, Cheese Sticks
Restaurantji Recommends
That was a wonderful experience with the best and most delicious Pitza we have eaten so far,Fresh ingredients, fast delivery, strong packaging warm, yummmmy…So what do you need more..??The manager! He was super nice and helped me kindly to celebrate my boss’s birthday with his suggestions and guidance.Recooooommmmmmended…
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Triple Chocolate Brownie, Pizzameast, Supreme Pizza, Sides, Breadsticks
Never received my order. Seems to be alot of incompetence at the location. The guy takes our address down we wait 2 hours nothing. After about 30 calls we finally reach someone just for them to say oh we thought you said pick up ok it'll be there in 30mins. it never arrived. Have better hiring standards
Atmosphere: 1
Food: 1
Service: 1
It was a delivery through the app he got here 15 minutes early and the food was piping hot and made perfect I have no complaints whatsoever it doesn't happen all the time and it should but nobody's perfect not even me. And to the reply from the owner manager. Thank you for your reply I do tell the truth if I wouldn't have liked it I wouldn't have said so if I could have given you all tens instead of fives starz that is , I WOULD HAVE. I EAS AN AREA MNG.IN PA IN 1988-91. YOUR STORE WOULD OF BEEN ON OUR TOP 10 IN THE REGION.
Vegetarian options: You can get a veggie pizza you don't have to have meat on anything
Parking: You can park in the parking lot or on the street
Wheelchair accessibility: I've been there so I know the above and there are no steps to go up or down so it is wheelchair accessible
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sides, Cheese Sticks, Breadsticks, Icing Dip
It was a delivery through the app he got here 15 minutes early and the food was piping hot and made perfect I have no complaints whatsoever it doesn't happen all the time and it should but nobody's perfect not even me. And to the reply from the owner manager. Thank you for your reply I do tell the truth if I wouldn't have liked it I wouldn't have said so if I could have given you all tens instead of fives starz that is , I WOULD HAVE. I EAS AN AREA MNG.IN PA IN 1988-91. YOUR STORE WOULD OF BEEN ON OUR TOP 10 IN THE REGION.
Vegetarian options: You can get a veggie pizza you don't have to have meat on anything
Parking: You can park in the parking lot or on the street
Wheelchair accessibility: I've been there so I know the above and there are no steps to go up or down so it is wheelchair accessible
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sides, Cheese Sticks, Breadsticks, Icing Dip
It was a delivery through the app he got here 15 minutes early and the food was piping hot and made perfect I have no complaints whatsoever it doesn't happen all the time and it should but nobody's perfect not even me. And to the reply from the owner manager. Thank you for your reply I do tell the truth if I wouldn't have liked it I wouldn't have said so if I could have given you all tens instead of fives starz that is , I WOULD HAVE. I EAS AN AREA MNG.IN PA IN 1988-91. YOUR STORE WOULD OF BEEN ON OUR TOP 10 IN THE REGION.
Vegetarian options: You can get a veggie pizza you don't have to have meat on anything
Parking: You can park in the parking lot or on the street
Wheelchair accessibility: I've been there so I know the above and there are no steps to go up or down so it is wheelchair accessible
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sides, Pepperoni Lovers Pizza, Cheese Sticks, Breadsticks, Icing Dip
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