Honestly I got a pizza about 2 weeks ago and it was out of this world made by a woman prob in her early 60's very nice and professional. Last night I ordered the same pizza from a man about same age range and I think he literally wants to be fired. My pizza came in the box upside down. The slices looked like he literally didn't even give a crap about making them even like a 5 year old sliced this pizza. The toppings weren't even spread evenly, like globed all in one spot like he didn't give two craps evenly putting them on the pizza. Honestly, I hope he does get fired. He literally didn't put any effort into making my pizza actually desirable to want to eat. He charged the wrong price because I paid a different amount 2 weeks ago when I ordered from the great woman working there. I was shocked to have such crappy service from Gelson's Wolfgang and know if I had this experience others prob have too. If I see him again coming to order pizza again I won't even bother because I'm just setting myself up for disappointment. I hope he can improve his customer service because of him I won't be returning my business. He was a terrible employee I had met at this establishment and couldn't believe he even had a job there after always having pleasant service from every other worker there. Except, the young manager he was rude to me once when I asked for another plastic bag because the lady bagging my items made the bag very heavy to carry not evenly distributing the items I had purchased and said the bag was going to break because she loaded everything into one bag. The young bald manager said he would have to charge me under California state law. Ha, I would have had no problem if your employee would have bagged my items correctly to weight. Something that should be pretty self explanatory. I thought he was rude and was shocked Gelsons let a manager work at there establishment with horrible customer service. Besides the horrible man in the pizza department, he was short about 5 feet tall around 65 wearing a baseball hat and bald young manager about early 40s everyone else at this store was amazing. Watch out for them or you will prob have terrible customer service like I did. Not a Gelson's experience you would think would happen at ALL. I hope Corp looks at this review and corrects, addresses these two employees to ensure customers paying top dollar at a grocery store have a better experience they should be having not miserable people who want to spread there negative energy onto others which is totally uncalled for.
Jaime J.
I love going to get a chicken aioli sandwich w/salad w/my fiancée!! It is definitely worth going to eat. It's always nice to go to Wolfgang and now that there is an area to sit down, relax, and take a load off!! The man who makes the food, give that man a raise since he gives amazing service!! Always love coming here, the $$ is worth it.
Vartan T.
The chicken Aioli Sandwich is the most delicious choice on their menu. I used to work at Gelsons back in the early 2000s and Ive been ordering lunch from wolf-gang puck since then. It comes with a good portion of Cesar salad
Alex V.
The pizza is super thin and very fatty, it doesn't taste good. The service ain't good either, I don't know it's just not a good place. The pizza guy is kinda weird too
Mariel S.
Service was great Got a beer and my husband had 2 Server was great! Nice spot for a beer after work! Friendly service!
Ethan Pellegrini
Gustavo is very nice and helpful made me a great pizza before closing!
Noah Richie
Gustavo is very nice and helpful made me a great pizza before closing!
Liza E.
The only reason I am giving 5 stars is the customer service I received earlier today. I was first greeted by a Tall man with a white uniform on he ignored me for the first couple minutes and then greeted and told me to please wait. It's all the time I get 3 different males with some bad attitudes. But finally today I got approached by a young women that had a smile on her face and stopped what she was doing and helped me immediately as she saw me. She helped me with my order and was helping other customers as well while the other worker took his time pacing around. LINDA was her name , THANK YOU FOR THE AMAZING CUSTOMER SERVICE when your coworkers couldn't do the same! I will always ask for her now! she also works for the service deli and always has a smile on her face! AMAZING SANDWICH AIOLI MADE BY HER THANK YOU!!
Maia O.
I was so hesitant to write this review - but I have no choice but to do the neighborly thing and let everyone knows my experience with this place- I have been a resident and a great supporter of this establishment for the past 20+ years - loved the convenience and the taste of the pizza coming out of a brick oven in the past years - however -" the quality of their product and service slowly went down; I approached the general manager several times and I was reassured that the issues will be addressed - until last night - when I ordered again 3 large pizzas and I was handed - 3 boxes of what it resembled pizza with the most minuscule amount of toppings and far from fresh - was totally disappointed again and again this time!! I hope everyone out there has a better experience than me -but in my case - I've reached the "no more" point!! Very sad to say this!!
Leo C.
My review for the food here is actually 5 stars but I'm gonna have to knock off two stars due to the service. I'm a regular here but every time I come here to order food or anything else the crew working there act like I'm giving them a hard time and they have a passive aggressive attitude as if they hate their jobs. Step up your game guys you working to serve food to customers at least smile and provide good customer service to everyone.
The chicken pesto sandwich was pretty good! Needed a little more seasoning so I just added a little salt and pepper but good overall. Especially for a grocery store haha the Caesar salad was tasty too.
Krystal P.
Love the chicken aioli! I ordered it at least once a week! The bread is always fresh and the side salad compliments the sandwich! 10/10
Erika L.
The fact that I have to fight employees to get ranch for the pizza I order EVERYTIME I order there (Which is a lot being that I work down the street) is insane. 1. I spend way to much money with you to be fighting over a condiment. 2. Does the money for the Ranch come out of the employees pay check? Is Wolfgang Puck trying to cut costs on condiments? Because the way they deny a paying customer a condiment makes no sense. 3. Its ranch ... The employees always say "The ranch is not for the pizza" One employee even printed a price sticker for the ranch I requested and tried to make me pay. I simply put it in my box and took it to the register. Someone please tell Mr. Puck to tell his employees to stop being so uptight over a condiment. Or maybe pay them more so they dont have to worry so much over a small cup of Ranch because they try to hold onto it like their lives depend on it. Do better ... its Ranch. Its also Wolfgang Puck ... Im sure he can afford for you to give me Ranch with my pizza .
Stacey S.
I ordered an 11" Margarita pizza, the pizza guy said 25 minutes, huh?? It doesn't take 25 minutes to make a pizza, I had an Italian restaurant & an 11" pizza takes 10-15 minutes @ most to cook. He wasn't busy, so I went shopping in Gelsons, paid for my groceries & got the pizza, when I got to my car I was starving, so I took a bite-blah......it was cold & the crust was like cardboard. I didn't bother bringing it back bc I was exhausted. At home I reheated it, but the crust was completely inedible. That's usually a sign that the dough is old....they probably use premade frozen dough,, but what a waste of time, energy & effort, never again...
Lianne O.
My fam and I were last minute shopping on Christmas Eve and saw the pepperoni pizza through there window. It looked soooo good and we decided to order two larges to go. He said give it 20 mins which is great because we needed to still finish up our grocery shopping. We rarely go to Gelson's but they carried certain items we needed. I never noticed the eatery there and was really excited to see how the pizza tasted. There were two gentlemen working there and both were super nice, even if it was busy with a mixture of procrastinators. The guy that gave us our pizza was super nice and made the whole experience pleasant. The pizza was delicious!! Right amount of cheese and sauce, the flavor is well balanced, and the quality of ingredients fits the price. I think two larges was around the $30 range. It's not pricey at all. What I appreciate the most about the pizza is the crust. I always waste the crust on pizzas because I can't stand them but that wasn't the case for Wolfgang's pizza. The dough was fresh and great quality that I gobbled up the entire slice, including the crust. I think next time, I'll ask if they have ranch or marinara to give us on the side. Dipping the delicious crust would be yummy! Im definitely going back for the pizza
Honestly I got a pizza about 2 weeks ago and it was out of this world made by a woman prob in her early 60's very nice and professional. Last night I ordered the same pizza from a man about same age range and I think he literally wants to be fired. My pizza came in the box upside down. The slices looked like he literally didn't even give a crap about making them even like a 5 year old sliced this pizza. The toppings weren't even spread evenly, like globed all in one spot like he didn't give two craps evenly putting them on the pizza. Honestly, I hope he does get fired. He literally didn't put any effort into making my pizza actually desirable to want to eat. He charged the wrong price because I paid a different amount 2 weeks ago when I ordered from the great woman working there. I was shocked to have such crappy service from Gelson's Wolfgang and know if I had this experience others prob have too. If I see him again coming to order pizza again I won't even bother because I'm just setting myself up for disappointment. I hope he can improve his customer service because of him I won't be returning my business. He was a terrible employee I had met at this establishment and couldn't believe he even had a job there after always having pleasant service from every other worker there. Except, the young manager he was rude to me once when I asked for another plastic bag because the lady bagging my items made the bag very heavy to carry not evenly distributing the items I had purchased and said the bag was going to break because she loaded everything into one bag. The young bald manager said he would have to charge me under California state law. Ha, I would have had no problem if your employee would have bagged my items correctly to weight. Something that should be pretty self explanatory. I thought he was rude and was shocked Gelsons let a manager work at there establishment with horrible customer service. Besides the horrible man in the pizza department, he was short about 5 feet tall around 65 wearing a baseball hat and bald young manager about early 40s everyone else at this store was amazing. Watch out for them or you will prob have terrible customer service like I did. Not a Gelson's experience you would think would happen at ALL. I hope Corp looks at this review and corrects, addresses these two employees to ensure customers paying top dollar at a grocery store have a better experience they should be having not miserable people who want to spread there negative energy onto others which is totally uncalled for.
I love going to get a chicken aioli sandwich w/salad w/my fiancée!! It is definitely worth going to eat. It's always nice to go to Wolfgang and now that there is an area to sit down, relax, and take a load off!! The man who makes the food, give that man a raise since he gives amazing service!! Always love coming here, the $$ is worth it.
The chicken Aioli Sandwich is the most delicious choice on their menu. I used to work at Gelsons back in the early 2000s and Ive been ordering lunch from wolf-gang puck since then. It comes with a good portion of Cesar salad
The pizza is super thin and very fatty, it doesn't taste good. The service ain't good either, I don't know it's just not a good place. The pizza guy is kinda weird too
Service was great Got a beer and my husband had 2 Server was great! Nice spot for a beer after work! Friendly service!
Gustavo is very nice and helpful made me a great pizza before closing!
Gustavo is very nice and helpful made me a great pizza before closing!
The only reason I am giving 5 stars is the customer service I received earlier today. I was first greeted by a Tall man with a white uniform on he ignored me for the first couple minutes and then greeted and told me to please wait. It's all the time I get 3 different males with some bad attitudes. But finally today I got approached by a young women that had a smile on her face and stopped what she was doing and helped me immediately as she saw me. She helped me with my order and was helping other customers as well while the other worker took his time pacing around. LINDA was her name , THANK YOU FOR THE AMAZING CUSTOMER SERVICE when your coworkers couldn't do the same! I will always ask for her now! she also works for the service deli and always has a smile on her face! AMAZING SANDWICH AIOLI MADE BY HER THANK YOU!!
I was so hesitant to write this review - but I have no choice but to do the neighborly thing and let everyone knows my experience with this place- I have been a resident and a great supporter of this establishment for the past 20+ years - loved the convenience and the taste of the pizza coming out of a brick oven in the past years - however -" the quality of their product and service slowly went down; I approached the general manager several times and I was reassured that the issues will be addressed - until last night - when I ordered again 3 large pizzas and I was handed - 3 boxes of what it resembled pizza with the most minuscule amount of toppings and far from fresh - was totally disappointed again and again this time!! I hope everyone out there has a better experience than me -but in my case - I've reached the "no more" point!! Very sad to say this!!
My review for the food here is actually 5 stars but I'm gonna have to knock off two stars due to the service. I'm a regular here but every time I come here to order food or anything else the crew working there act like I'm giving them a hard time and they have a passive aggressive attitude as if they hate their jobs. Step up your game guys you working to serve food to customers at least smile and provide good customer service to everyone.
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The chicken pesto sandwich was pretty good! Needed a little more seasoning so I just added a little salt and pepper but good overall. Especially for a grocery store haha the Caesar salad was tasty too.
Love the chicken aioli! I ordered it at least once a week! The bread is always fresh and the side salad compliments the sandwich! 10/10
The fact that I have to fight employees to get ranch for the pizza I order EVERYTIME I order there (Which is a lot being that I work down the street) is insane. 1. I spend way to much money with you to be fighting over a condiment. 2. Does the money for the Ranch come out of the employees pay check? Is Wolfgang Puck trying to cut costs on condiments? Because the way they deny a paying customer a condiment makes no sense. 3. Its ranch ... The employees always say "The ranch is not for the pizza" One employee even printed a price sticker for the ranch I requested and tried to make me pay. I simply put it in my box and took it to the register. Someone please tell Mr. Puck to tell his employees to stop being so uptight over a condiment. Or maybe pay them more so they dont have to worry so much over a small cup of Ranch because they try to hold onto it like their lives depend on it. Do better ... its Ranch. Its also Wolfgang Puck ... Im sure he can afford for you to give me Ranch with my pizza .
I ordered an 11" Margarita pizza, the pizza guy said 25 minutes, huh?? It doesn't take 25 minutes to make a pizza, I had an Italian restaurant & an 11" pizza takes 10-15 minutes @ most to cook. He wasn't busy, so I went shopping in Gelsons, paid for my groceries & got the pizza, when I got to my car I was starving, so I took a bite-blah......it was cold & the crust was like cardboard. I didn't bother bringing it back bc I was exhausted. At home I reheated it, but the crust was completely inedible. That's usually a sign that the dough is old....they probably use premade frozen dough,, but what a waste of time, energy & effort, never again...
My fam and I were last minute shopping on Christmas Eve and saw the pepperoni pizza through there window. It looked soooo good and we decided to order two larges to go. He said give it 20 mins which is great because we needed to still finish up our grocery shopping. We rarely go to Gelson's but they carried certain items we needed. I never noticed the eatery there and was really excited to see how the pizza tasted. There were two gentlemen working there and both were super nice, even if it was busy with a mixture of procrastinators. The guy that gave us our pizza was super nice and made the whole experience pleasant. The pizza was delicious!! Right amount of cheese and sauce, the flavor is well balanced, and the quality of ingredients fits the price. I think two larges was around the $30 range. It's not pricey at all. What I appreciate the most about the pizza is the crust. I always waste the crust on pizzas because I can't stand them but that wasn't the case for Wolfgang's pizza. The dough was fresh and great quality that I gobbled up the entire slice, including the crust. I think next time, I'll ask if they have ranch or marinara to give us on the side. Dipping the delicious crust would be yummy! Im definitely going back for the pizza