I placed and paid for an order through an online app at the Van Nuys location of Chios Peruvian Grill. When I arrived, the restaurant was closed due to plumbing issues. There was no notice in the app and no attempt to stop or refund the charge beforehand. I then went to the Sepulveda location. The staff contacted the owner, and it was the owner’s direct decision that I should pay for the exact same order a second time, with the promise that the Van Nuys location would reimburse me later. This was not a staff decision — it came from the owner herself. I was understandably frustrated and did speak disrespectfully to the employee. I take responsibility for that and regret directing my frustration at staff who were put in the middle of a bad management decision. What makes this worse is that when the owner later called me (from a blocked number) to tell me I was no longer welcome at the restaurant, she clearly knew why I ordered, what I ordered, and exactly how much I was charged. That alone proves she had all the information needed to simply transfer the order or authorize it at the other location instead of forcing me to pay twice. This was a conscious choice by the owner to take a poor customer service route, one that created unnecessary conflict and put her employees at risk of dealing with an upset customer over something completely outside their control. Refusing to provide owner or management contact information, offering only a vague refund timeline, and then banning a customer instead of taking accountability shows extremely poor leadership. I wasn’t planning on returning anyway, but this experience confirmed that decision.
****they did not try to accommodate my order in the other restaurant that is not true. All they said was that I had no choice but to pay twice and wait for my refund. I would’ve never gotten upset if they would’ve accommodated my order. This response is just a deflection from poor management choices. The fact is you instructed your staff to not serve me unless i was charged again, then I got upset. I’m not excusing my reaction as I regret taking it out on the staff because the owner could’ve handled this better but decided not to. Never returning again.
Atmosphere: 1
Food: 1
Service: 1
Sandra Uribe
Food was salty and not good costumer service. Expensive as well. Never coming back
Atmosphere: 2
Food: 2
Service: 1
tito leon
You have to get the Pollo a la Brasa deal !
Atmosphere: 5
Food: 5
Service: 5
Ali F.
I really wanted to like Chio’s, but my experience ended up being mixed. I ordered the Churrasco a la Parrilla (grilled rib eye) first, but it was overcooked, not tender, and served cold, so I sent it back and switched to the Lomo Saltado, which unfortunately was quite salty and not very flavorful.
On the positive side, the rotisserie grilled chicken (Pechuga de Pollo a la Parrilla) was delicious, and the service was genuinely friendly — the staff were kind and attentive.
However, given the portion sizes, taste, and overall quality, I found the food overpriced, and even the beer was flat and not fresh, which was disappointing.
Overall, great service but inconsistent food quality, and I’m not sure I would return or recommend the restaurant based on this visit.
Atmosphere: 2
Food: 2
Service: 3
KrissyLuv The Plug Radio LA
Food is good not great and the cost is way to high. I rather go to Mario's on Vine to be honest! The service is great but it still doesnt make up for their high prices! The parking situation is also a little tricky. I dont think I'll be back!
Atmosphere: 3
Food: 3
Service: 5
Fernando Hernandez
Awesome place love the food
Atmosphere: 5
Food: 5
Service: 5
Gustavo M.P.
Our favorite Pollo a la Brasa of the San Fernando Valley!
Atmosphere: 5
Food: 5
Service: 5
Daniel Michaels
Great food, great service. The interior isn’t anything fancy, but not bad at all.
Atmosphere: 5
Food: 5
Service: 5
Gabriel D
Pollo was 6/10 Green sauce was 3/10 Frijoles were 7/10 Rice was 7/10
I’ll be sticking to my regular Peruvian spot in pacoima
Atmosphere: 4
Food: 3
Service: 4
Alejandro Delgado
It used to be a good place to enjoy Peruvian food, but unfortunately, the last time I went, not only was there only one server, but that same server was also running the register, handling takeout orders, and the place was busy. I had the ceviche served with plain white potato, when it’s supposed to come with sweet potato. Yes, there’s a difference in how the flavors are perceived—sweet potato provides a contrast to the dish’s spicy, salty, and acidic flavors. Regular potatoes, being less sweet and more neutral, do not offer the same balancing effect or traditional authenticity in Peruvian ceviche.
The place is a shack with no parking, but the prices are as high as fine dining. Poor service.
Doña Carmen was amazing on this January 1st! Our meal was delicious. Great home atmosphere! Will come back again.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Parrilla Chios
Harling Lainez
The worst service, we spent almost 20 minutes waiting for them to come take the order or offer us something to drink and they never attended to us, we decided to leave, my people don't eat them this place is a disaster in customer service
Atmosphere: 1
Service: 1
M P
The food was ok. Service was very slow. We waited for a while to get napkins and drinks . Parking is limited
martin hernandez
Rude cashier, I don't know how they hire people like that to serve. Super bad service.
Nayely Torrres
Bad service, the super rude cashier. I do not recommend.
I placed and paid for an order through an online app at the Van Nuys location of Chios Peruvian Grill. When I arrived, the restaurant was closed due to plumbing issues. There was no notice in the app and no attempt to stop or refund the charge beforehand.
I then went to the Sepulveda location. The staff contacted the owner, and it was the owner’s direct decision that I should pay for the exact same order a second time, with the promise that the Van Nuys location would reimburse me later. This was not a staff decision — it came from the owner herself.
I was understandably frustrated and did speak disrespectfully to the employee. I take responsibility for that and regret directing my frustration at staff who were put in the middle of a bad management decision.
What makes this worse is that when the owner later called me (from a blocked number) to tell me I was no longer welcome at the restaurant, she clearly knew why I ordered, what I ordered, and exactly how much I was charged. That alone proves she had all the information needed to simply transfer the order or authorize it at the other location instead of forcing me to pay twice.
This was a conscious choice by the owner to take a poor customer service route, one that created unnecessary conflict and put her employees at risk of dealing with an upset customer over something completely outside their control.
Refusing to provide owner or management contact information, offering only a vague refund timeline, and then banning a customer instead of taking accountability shows extremely poor leadership.
I wasn’t planning on returning anyway, but this experience confirmed that decision.
****they did not try to accommodate my order in the other restaurant that is not true. All they said was that I had no choice but to pay twice and wait for my refund. I would’ve never gotten upset if they would’ve accommodated my order. This response is just a deflection from poor management choices. The fact is you instructed your staff to not serve me unless i was charged again, then I got upset. I’m not excusing my reaction as I regret taking it out on the staff because the owner could’ve handled this better but decided not to. Never returning again.
Atmosphere: 1
Food: 1
Service: 1
Food was salty and not good costumer service. Expensive as well. Never coming back
Atmosphere: 2
Food: 2
Service: 1
You have to get the Pollo a la Brasa deal !
Atmosphere: 5
Food: 5
Service: 5
I really wanted to like Chio’s, but my experience ended up being mixed. I ordered the Churrasco a la Parrilla (grilled rib eye) first, but it was overcooked, not tender, and served cold, so I sent it back and switched to the Lomo Saltado, which unfortunately was quite salty and not very flavorful.
On the positive side, the rotisserie grilled chicken (Pechuga de Pollo a la Parrilla) was delicious, and the service was genuinely friendly — the staff were kind and attentive.
However, given the portion sizes, taste, and overall quality, I found the food overpriced, and even the beer was flat and not fresh, which was disappointing.
Overall, great service but inconsistent food quality, and I’m not sure I would return or recommend the restaurant based on this visit.
Atmosphere: 2
Food: 2
Service: 3
Food is good not great and the cost is way to high. I rather go to Mario's on Vine to be honest! The service is great but it still doesnt make up for their high prices! The parking situation is also a little tricky. I dont think I'll be back!
Atmosphere: 3
Food: 3
Service: 5
Awesome place love the food
Atmosphere: 5
Food: 5
Service: 5
Our favorite Pollo a la Brasa of the San Fernando Valley!
Atmosphere: 5
Food: 5
Service: 5
Great food, great service. The interior isn’t anything fancy, but not bad at all.
Atmosphere: 5
Food: 5
Service: 5
Pollo was 6/10
Green sauce was 3/10
Frijoles were 7/10
Rice was 7/10
I’ll be sticking to my regular Peruvian spot in pacoima
Atmosphere: 4
Food: 3
Service: 4
It used to be a good place to enjoy Peruvian food, but unfortunately, the last time I went, not only was there only one server, but that same server was also running the register, handling takeout orders, and the place was busy. I had the ceviche served with plain white potato, when it’s supposed to come with sweet potato. Yes, there’s a difference in how the flavors are perceived—sweet potato provides a contrast to the dish’s spicy, salty, and acidic flavors. Regular potatoes, being less sweet and more neutral, do not offer the same balancing effect or traditional authenticity in Peruvian ceviche.
The place is a shack with no parking, but the prices are as high as fine dining. Poor service.
Atmosphere: 1
Food: 3
Service: 3
Restaurantji Recommends
Doña Carmen was amazing on this January 1st! Our meal was delicious. Great home atmosphere! Will come back again.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Parrilla Chios
The worst service, we spent almost 20 minutes waiting for them to come take the order or offer us something to drink and they never attended to us, we decided to leave, my people don't eat them this place is a disaster in customer service
Atmosphere: 1
Service: 1
The food was ok.
Service was very slow. We waited for a while to get napkins and drinks .
Parking is limited
Rude cashier, I don't know how they hire people like that to serve. Super bad service.
Bad service, the super rude cashier. I do not recommend.
Food: 1
Service: 1
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