Julian delivered outstanding customer service during an incredibly busy rush at Cold Stone. Despite a full establishment and a steady stream of customers continuing to come in, he remained completely focused on giving every single person an excellent experience. He worked quickly without ever rushing, making sure each order was done right the first time.
Even with a long line, Julian took his time at the register to ensure accuracy, double-checking orders and even asking if we had a punch card to use, something that could easily be overlooked when working solo under pressure. His professionalism, attention to detail, and calm demeanor stood out and made the experience enjoyable for everyone waiting.
I honestly couldn’t help but feel for him being on his own-he definitely could have used some support but he handled it all with efficiency and a positive attitude.
Boss man, take note and recognize this hardworking employee; dedicated workers like Julian are hard to come by these days.
Great job, Julian, and thank you for making our visit a great one!
Jeremy Hayz
Smells amazing in here! All the delicious flavors just amplify your nose and you don’t know what else to get! I absolutely love this location it’s very convenient and plenty of parking. Great Customer service and happy to serve any requests.
JeremyHayz
Smells amazing in here! All the delicious flavors just amplify your nose and you don’t know what else to get! I absolutely love this location it’s very convenient and plenty of parking. Great Customer service and happy to serve any requests.
giselle
Workers are so kind and welcoming. Today I was served by Angelina and she provided excellent service! Ice cream was delicious too!
Shirley Santiago
First time here. Never again. I should have known but I was hot and wanted a smoothie. Store cameras are just disgustingly dusty and fans are blowing this all over product. Then smoothie was way too sweet. Tasted like pure syrup. Disgusting and warm too. On the plus side, shop smells great
Angel Browne
Workers are amazing! Place is spotless! Ice cream was fantastic!
katie mendez
Been here a couple of times and the workers are extremely nice. I went in today and the person serving me was such a sweet and kind girl. The place was so super clean and well organized. My ice cream was also incredible. 10/10 I would definitely recommend!!
Diego Hernandez
Great ice cream and wonderful service. Karina, the worker who helped me chose Peanut butter cup perfection has great customer service!
Ana Reyes
Way too o expensive
Izabella B.
The service was amazing! I loved how friendly and helpful the staff was. Perfect spot for a hot day.
The place is so dirty, dust and Ice cream scraps everywhere They have a fan on blowing dirt everywhere
Leann
I ordered a cake for my son's birthday. They made me pay for the cake and asked when I wanted to pick it up. I asked what time they open, the young man said 10am. I said I'll pick it up then. We are visiting from out of town and have a day planned around me picking this cake up at 10 am. It's 10:30. The door is locked, lights are on. No one is answering the phone. This is completely ridiculous! Now, I either sit here until they decide to open the door, or have to come back later. When later? Who knows because they are supposed to be open now!
Zak
This place seems to have new owners. I’ve been coming here once every few weeks for years and ordering the same thing. Today, they tried to overcharge me for add ons that I didn’t order. The teller first claimed I was being charged for Oreos. When I explained I ordered the regular shake, the manager tried to claim I was being charged for whip crème. When I requested a refund for the overcharge, it took 10 minutes to get the $1.50 refunded. When I asked for an explanation for what I should expect to pay for the same order next time, the manager got upset and attempted to snatch the shake from my hands and yelled asking whether I wanted the shake.
Christopher Salter
YARA AND YASSIN WHERE GREAT AND HAD AMAZING PERSONALITY!
Julian delivered outstanding customer service during an incredibly busy rush at Cold Stone. Despite a full establishment and a steady stream of customers continuing to come in, he remained completely focused on giving every single person an excellent experience. He worked quickly without ever rushing, making sure each order was done right the first time.
Even with a long line, Julian took his time at the register to ensure accuracy, double-checking orders and even asking if we had a punch card to use, something that could easily be overlooked when working solo under pressure. His professionalism, attention to detail, and calm demeanor stood out and made the experience enjoyable for everyone waiting.
I honestly couldn’t help but feel for him being on his own-he definitely could have used some support but he handled it all with efficiency and a positive attitude.
Boss man, take note and recognize this hardworking employee; dedicated workers like Julian are hard to come by these days.
Great job, Julian, and thank you for making our visit a great one!
Smells amazing in here! All the delicious flavors just amplify your nose and you don’t know what else to get! I absolutely love this location it’s very convenient and plenty of parking. Great Customer service and happy to serve any requests.
Smells amazing in here! All the delicious flavors just amplify your nose and you don’t know what else to get! I absolutely love this location it’s very convenient and plenty of parking. Great Customer service and happy to serve any requests.
Workers are so kind and welcoming. Today I was served by Angelina and she provided excellent service! Ice cream was delicious too!
First time here. Never again. I should have known but I was hot and wanted a smoothie. Store cameras are just disgustingly dusty and fans are blowing this all over product. Then smoothie was way too sweet. Tasted like pure syrup. Disgusting and warm too. On the plus side, shop smells great
Workers are amazing! Place is spotless! Ice cream was fantastic!
Been here a couple of times and the workers are extremely nice. I went in today and the person serving me was such a sweet and kind girl. The place was so super clean and well organized. My ice cream was also incredible.
10/10 I would definitely recommend!!
Great ice cream and wonderful service. Karina, the worker who helped me chose Peanut butter cup perfection has great customer service!
Way too o expensive
The service was amazing! I loved how friendly and helpful the staff was. Perfect spot for a hot day.
Restaurantji Recommends
The place is so dirty, dust and Ice cream scraps everywhere
They have a fan on blowing dirt everywhere
I ordered a cake for my son's birthday. They made me pay for the cake and asked when I wanted to pick it up. I asked what time they open, the young man said 10am. I said I'll pick it up then. We are visiting from out of town and have a day planned around me picking this cake up at 10 am. It's 10:30. The door is locked, lights are on. No one is answering the phone. This is completely ridiculous! Now, I either sit here until they decide to open the door, or have to come back later. When later? Who knows because they are supposed to be open now!
This place seems to have new owners. I’ve been coming here once every few weeks for years and ordering the same thing. Today, they tried to overcharge me for add ons that I didn’t order. The teller first claimed I was being charged for Oreos. When I explained I ordered the regular shake, the manager tried to claim I was being charged for whip crème. When I requested a refund for the overcharge, it took 10 minutes to get the $1.50 refunded. When I asked for an explanation for what I should expect to pay for the same order next time, the manager got upset and attempted to snatch the shake from my hands and yelled asking whether I wanted the shake.
YARA AND YASSIN WHERE GREAT AND HAD AMAZING PERSONALITY!
Atmosphere: 5
Food: 5
Service: 5
Great ice cream!
Atmosphere: 5
Food: 5
Service: 5
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