I visited el pollo loco today I place my order at the kiosk machine and when I tried to make the payment on the machine the bills got stock in the machine I spoke to the cashier requested help 3 times she ignored me she was talking on the phone having personal conversations. She has a bad customer service.
Marjorie B
Need yo update inside restaurant
Atmosphere: 3
Food: 5
Service: 5
Jessica Mcclinton
Great customer service. Amazing food never disapoints
Atmosphere: 5
Food: 5
Service: 5
Maria P
I ordered chicken nachos and zero chicken in my nachos. Filled out the survey no help whatsoever. Double check your food when you order at this location.
Shizzntl Dizzel
a lady ordered 4 burritos before me and she got them in 4 min, and the cook was tired of making burritos so he only made bowls for the next 5 orders even though i poaced the order before the bowls. the cooks did not want to make another burrito and the cashier had to remind them of my order, if not i would have been there for more than 20 min, i also asked for an eat-in order but she cashier gave it to me in a bag instead of on a tray. i also saw the manager make 3 different mistakes within the 10 minutes while i was standing by, i believe she may have been under the influence. i will not be returning to this location.
Atmosphere: 1
Food: 3
Service: 1
Romaine Jayne
They were understaffed. Waited almost half hour for my 2 piece meal. I go to collect my meal and they did not have any salsa to go with it. The kitchen dude acted like it was just any other day. I won't be going back to this one. I tried it a couple years ago it obviously hasn't changed.
Victor Gonzalez
It's 4pm they dont have chicken! They told me we have to wait 30-40 mins! On top of that the soda machine doesn't work and they tell you once you paid that that soda fountain doesn't work! And there's a huge line and are not helping people there's at least 5 people . The restaurant is super dirty too
Mr Perez
There’s a shrimp place nearby. Pollo loco workers here aren’t in shape as I hoped. They also write on the cups WITHOUT GLOVES.
Atmosphere: 1
Food: 1
Service: 1
SlenderWoman Creepypasta
Excellent food and service
Atmosphere: 5
Food: 5
Service: 5
Alexander1980
Angie the manager she es super! She took the time to help me with this new automatic touch screen system to place your oder she was amazing so sweet and nice no rush no bad attitude thank you so much for being so nice Angie! Need more people like you. 5 stars to her!
I visited el pollo loco today I place my order at the kiosk machine and when I tried to make the payment on the machine the bills got stock in the machine I spoke to the cashier requested help 3 times she ignored me she was talking on the phone having personal conversations. She has a bad customer service.
Need yo update inside restaurant
Atmosphere: 3
Food: 5
Service: 5
Great customer service. Amazing food never disapoints
Atmosphere: 5
Food: 5
Service: 5
I ordered chicken nachos and zero chicken in my nachos. Filled out the survey no help whatsoever. Double check your food when you order at this location.
a lady ordered 4 burritos before me and she got them in 4 min, and the cook was tired of making burritos so he only made bowls for the next 5 orders even though i poaced the order before the bowls. the cooks did not want to make another burrito and the cashier had to remind them of my order, if not i would have been there for more than 20 min, i also asked for an eat-in order but she cashier gave it to me in a bag instead of on a tray. i also saw the manager make 3 different mistakes within the 10 minutes while i was standing by, i believe she may have been under the influence. i will not be returning to this location.
Atmosphere: 1
Food: 3
Service: 1
They were understaffed. Waited almost half hour for my 2 piece meal. I go to collect my meal and they did not have any salsa to go with it. The kitchen dude acted like it was just any other day. I won't be going back to this one. I tried it a couple years ago it obviously hasn't changed.
It's 4pm they dont have chicken! They told me we have to wait 30-40 mins! On top of that the soda machine doesn't work and they tell you once you paid that that soda fountain doesn't work! And there's a huge line and are not helping people there's at least 5 people . The restaurant is super dirty too
There’s a shrimp place nearby. Pollo loco workers here aren’t in shape as I hoped. They also write on the cups WITHOUT GLOVES.
Atmosphere: 1
Food: 1
Service: 1
Excellent food and service
Atmosphere: 5
Food: 5
Service: 5
Angie the manager she es super! She took the time to help me with this new automatic touch screen system to place your oder she was amazing so sweet and nice no rush no bad attitude thank you so much for being so nice Angie! Need more people like you. 5 stars to her!
Restaurantji Recommends
Good place to go to eat, it's good and fast
Infinitely glorious on the buds. Best of the best.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chips and Guacamole, Mini Pollo Bowl, Guacamole
Good customer service no long waiting for food.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chips and Guacamole, Mini Pollo Bowl, 12pc Family Meal, Guacamole, Green Sauce, 24 Piece Meal
Good flavor
Atmosphere: 5
Food: 5
Service: 5
I ordered a double shrimp salad and came wit 5 shrimps so, regular salad come with 2 and half shrimp?
Atmosphere: 2
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