I visited your Van Nuys location (91405) today, and unfortunately, the service was very disappointing. The cashier seemed to be in a bad mood from the start. When I asked about the “Fantastic Four” movie promotion, he responded with visible frustration and said, “I don’t know anything about that.” I felt uncomfortable asking anything else after that.
I also asked about the receipt code, and he said he didn’t know, showing no interest in helping. It felt like he simply didn’t want to do his job.
After completing my purchase, I later discovered on my own that in order to qualify for the $4 movie promo, the purchase had to be $20 or more before tax. My total was $20.33 after tax, so I missed the promotion. Had he just explained that to me when I asked, I could have added something extra to meet the requirement.
Because of his poor attitude, I just wanted to get my order and leave. Customer service should never make people feel ignored or unwelcome. Update Manager called next day and apologized gave me the offer I was denied the night before thank you
Atmosphere: 1
Food: 5
Service: 4
Jordan Young
'twas neither hot, nor ready.
Tristan Green
Fantastic four-in-one pizza. They make you wait an hour after pick up time then hand you a burnt pizza poorly made.
Atmosphere: 1
Food: 1
Service: 1
Andrea McDonald
Always crowded but always come back
Scott Wolff
Love the price and variety
Atmosphere: 5
Food: 5
Service: 5
Giselle Gomez
Night Crew on 06/05/2025 had the BEST customer service! I came in after work I got here at 10:30pm and after a long day was glad to know I could order my dinner, In less than 5 minutes my pizza was ready!
Thank you so much to the night crew the pizza was amazing!
Atmosphere: 5
Food: 5
Service: 5
Gustavo Perez
Always ready
D20 Gamer (LGLogan)
Very good, and quick food
Zullie de la cruz
This place takes for ever and when there friends of the workers come in they get there pizza all fast. Complete disrespect
Sheryl Basa
We ordered pizzas here in this location for pick up, it sends you a code. Unfortunately a smart staff gave it to somebody else without asking the code and made as wait for 30mins. Not coming back or ordering to this location.
Ama this place was amazing The manager took care of me good and she helped me out give me specific answers that I wanted to know they made my pizza amazing this place is the best
Sam Mart
They always give my order late👎👎👎
Jeannette Srinivasan
They were clearly dealing with a lot of orders and I witnessed a customer be rude/disrespectful to the female employee working behind the counter, which I found distasteful and unacceptable.
They were able to give me my pizza in timely fashion and it was delicious! Wanted to leave a review and let them know they’re doing great especially during a dinner rush.
Deida Ibarra
Great service.
Paul Bittner II
Pizza was 30 past the ready time. The workers (kids) behind the counter were extremely rude, and to top it all off, my pizza was wrong. Didn't even correct it. What would be the point! Never again will I go to that location again!
I visited your Van Nuys location (91405) today, and unfortunately, the service was very disappointing. The cashier seemed to be in a bad mood from the start. When I asked about the “Fantastic Four” movie promotion, he responded with visible frustration and said, “I don’t know anything about that.” I felt uncomfortable asking anything else after that.
I also asked about the receipt code, and he said he didn’t know, showing no interest in helping. It felt like he simply didn’t want to do his job.
After completing my purchase, I later discovered on my own that in order to qualify for the $4 movie promo, the purchase had to be $20 or more before tax. My total was $20.33 after tax, so I missed the promotion. Had he just explained that to me when I asked, I could have added something extra to meet the requirement.
Because of his poor attitude, I just wanted to get my order and leave. Customer service should never make people feel ignored or unwelcome.
Update
Manager called next day and apologized gave me the offer I was denied the night before thank you
Atmosphere: 1
Food: 5
Service: 4
'twas neither hot, nor ready.
Fantastic four-in-one pizza. They make you wait an hour after pick up time then hand you a burnt pizza poorly made.
Atmosphere: 1
Food: 1
Service: 1
Always crowded but always come back
Love the price and variety
Atmosphere: 5
Food: 5
Service: 5
Night Crew on 06/05/2025 had the BEST customer service! I came in after work I got here at 10:30pm and after a long day was glad to know I could order my dinner, In less than 5 minutes my pizza was ready!
Thank you so much to the night crew the pizza was amazing!
Atmosphere: 5
Food: 5
Service: 5
Always ready
Very good, and quick food
This place takes for ever and when there friends of the workers come in they get there pizza all fast. Complete disrespect
We ordered pizzas here in this location for pick up, it sends you a code. Unfortunately a smart staff gave it to somebody else without asking the code and made as wait for 30mins. Not coming back or ordering to this location.
Restaurantji Recommends
Ama this place was amazing The manager took care of me good and she helped me out give me specific answers that I wanted to know they made my pizza amazing this place is the best
They always give my order late👎👎👎
They were clearly dealing with a lot of orders and I witnessed a customer be rude/disrespectful to the female employee working behind the counter, which I found distasteful and unacceptable.
They were able to give me my pizza in timely fashion and it was delicious! Wanted to leave a review and let them know they’re doing great especially during a dinner rush.
Great service.
Pizza was 30 past the ready time. The workers (kids) behind the counter were extremely rude, and to top it all off, my pizza was wrong. Didn't even correct it. What would be the point! Never again will I go to that location again!
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Custom Detroit-Style Deep Dish, Custom Stuffed Crust, Pepperoni Crazy Puffs, Stuffed Crazy Bread, Crazy Puffs Crazy Sauce Combo, Custom Round Pizza, Stuffed Crazy Crust Custom, 3 Meat Treat
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