I am writing to express my dissatisfaction with the service I received at your establishment today. I am a regular customer and have always been pleased with the quality of your drinks and the customer service I have received. However, today's experience was extremely disappointing.
I ordered my usual drink, an Aurora Ice Tea, but when I received it, it was a mango drink. I informed the employee who took my order that this was not the correct drink, and she stated that the purple color at the top of the drink had diluted. I believe this to be an untruthful explanation, as the drink did not appear to be diluted.
I am disappointed that the employee did not take accountability for the mistake and instead attempted to deceive me. I would appreciate it if you could ensure that this type of situation does not occur again in the future.
I have attached a photograph of the drink I received for your reference.
Do better!!!
Atmosphere: 1
Service: 1
Julia Carrillo
This place used to be good idk what happened the boba was all stale chewy like gum almost broke my teeth off. What a disappointment
Atmosphere: 1
Food: 1
Service: 1
Braga Dma
This is been one of my favorite spots to have a drink today the lady it was very rude. She didn’t let me finish my question about a drink I want to customized my drink. This is about customer request.
Atmosphere: 1
Food: 2
Service: 1
M L
The drinks were really tasty. I got the passion fruit smoothie, and my kids got some Boba. Our server didn't seem that friendly. She looked like she was annoyed attending to us. But overall good drinks.
Atmosphere: 4
Food: 5
Service: 2
Recommended dishes: Smoothie Choose 1or2 Flavor
Cassandra Pogue
Dont bother going because it is expensive and they don't know how to make drinks! Went there on Monday, and the guy working didn't know how to make drinks. Got a Hokkaido milk tea, and it tasted just like milk. My husband got a peach mango smoothie, which tasted like peaches. There was no mango. If the traffic wasn't so bad, we would have turned around. Spent $14 on them and had to throw most of it away. It was a waste, and we were upset.
Atmosphere: 1
Food: 1
Service: 1
Yanira Castro
The lady who is at the register at evening shift looks like she doesn't want to attend me , she looks so unhappy when I ask for options for the add on in my drinks!! No reason why, I just want my drink the way I want it!
Gina Ochoa
Passion fruit smoothie with boba is delicious! ? Clean, nice staff, plenty of parking. We'll be back! ?
Atmosphere: 5
Food: 5
Service: 5
annette chavez
I got the strawberry matcha and it's such a scam, it was so citrus flavored. there was no creamy texture at all. what boba shop doesn't know how to make matcha properly.
Atmosphere: 1
Food: 1
Service: 1
Alicia B. Suarez (Ali21)
I had the privilege to meet the owner, and he was kind and respectful. I usually go with my kids and the girl that works there is very welcoming and very friendly. This place has the best taro drink. I like the option of almond milk. My kids like the oreo smoothie and the mango kiwi smoothie ?. Great service!!! The place is also clean and has enough room for a wheelchair. We played uno with my kids. The environment is nice. Parking spaces are available. You should try them yourselves. They open at noon.
Atmosphere: 5
Food: 5
Service: 5
redenna apple
Been here before. Boba was great despite the cold weather would come again. The worker was much better than the last time I came.
I ordered the Hokkaido Milk Tea. The milk tea is tasty with an aroma of coconut but the boba was a little hard and not that fresh. I'd try coming here a little earlier in the day to get freshly made boba. The redeeming factor is that the "regular" cups are huge and hold at least 20 oz!
Atmosphere: 4
Food: 4
Service: 4
Cowman
Easily top tier boba and milk tea. This place never misses a single shot. The owners and employees are always very welcoming and timely. The only complaint would be that the parking lot sucks sometimes, but 9/10 times it's fine.
Atmosphere: 5
Food: 5
Service: 5
Vero Torres
Love their drinks. Great quality teas?
Atmosphere: 4
Food: 5
Service: 4
Alesya Nesterenko
We’ve traveled across country and tried many bobas, but so far… this is The Best Boba we’ve had so far!Great job guys!Our favorite is green tea peach with boba.
Atmosphere: 5
Food: 5
Service: 5
Brinda Tailor
Tried their house milk tea with honey boba! Really good! :)
I am writing to express my dissatisfaction with the service I received at your establishment today. I am a regular customer and have always been pleased with the quality of your drinks and the customer service I have received. However, today's experience was extremely disappointing.
I ordered my usual drink, an Aurora Ice Tea, but when I received it, it was a mango drink. I informed the employee who took my order that this was not the correct drink, and she stated that the purple color at the top of the drink had diluted. I believe this to be an untruthful explanation, as the drink did not appear to be diluted.
I am disappointed that the employee did not take accountability for the mistake and instead attempted to deceive me. I would appreciate it if you could ensure that this type of situation does not occur again in the future.
I have attached a photograph of the drink I received for your reference.
Do better!!!
Atmosphere: 1
Service: 1
This place used to be good idk what happened the boba was all stale chewy like gum almost broke my teeth off. What a disappointment
Atmosphere: 1
Food: 1
Service: 1
This is been one of my favorite spots to have a drink today the lady it was very rude. She didn’t let me finish my question about a drink I want to customized my drink. This is about customer request.
Atmosphere: 1
Food: 2
Service: 1
The drinks were really tasty. I got the passion fruit smoothie, and my kids got some Boba. Our server didn't seem that friendly. She looked like she was annoyed attending to us. But overall good drinks.
Atmosphere: 4
Food: 5
Service: 2
Recommended dishes: Smoothie Choose 1or2 Flavor
Dont bother going because it is expensive and they don't know how to make drinks! Went there on Monday, and the guy working didn't know how to make drinks. Got a Hokkaido milk tea, and it tasted just like milk. My husband got a peach mango smoothie, which tasted like peaches. There was no mango. If the traffic wasn't so bad, we would have turned around. Spent $14 on them and had to throw most of it away. It was a waste, and we were upset.
Atmosphere: 1
Food: 1
Service: 1
The lady who is at the register at evening shift looks like she doesn't want to attend me , she looks so unhappy when I ask for options for the add on in my drinks!! No reason why, I just want my drink the way I want it!
Passion fruit smoothie with boba is delicious! ? Clean, nice staff, plenty of parking. We'll be back! ?
Atmosphere: 5
Food: 5
Service: 5
I got the strawberry matcha and it's such a scam, it was so citrus flavored. there was no creamy texture at all. what boba shop doesn't know how to make matcha properly.
Atmosphere: 1
Food: 1
Service: 1
I had the privilege to meet the owner, and he was kind and respectful. I usually go with my kids and the girl that works there is very welcoming and very friendly. This place has the best taro drink. I like the option of almond milk. My kids like the oreo smoothie and the mango kiwi smoothie ?. Great service!!! The place is also clean and has enough room for a wheelchair. We played uno with my kids. The environment is nice. Parking spaces are available. You should try them yourselves. They open at noon.
Atmosphere: 5
Food: 5
Service: 5
Been here before. Boba was great despite the cold weather would come again. The worker was much better than the last time I came.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
I ordered the Hokkaido Milk Tea. The milk tea is tasty with an aroma of coconut but the boba was a little hard and not that fresh. I'd try coming here a little earlier in the day to get freshly made boba. The redeeming factor is that the "regular" cups are huge and hold at least 20 oz!
Atmosphere: 4
Food: 4
Service: 4
Easily top tier boba and milk tea. This place never misses a single shot. The owners and employees are always very welcoming and timely. The only complaint would be that the parking lot sucks sometimes, but 9/10 times it's fine.
Atmosphere: 5
Food: 5
Service: 5
Love their drinks. Great quality teas?
Atmosphere: 4
Food: 5
Service: 4
We’ve traveled across country and tried many bobas, but so far… this is The Best Boba we’ve had so far!Great job guys!Our favorite is green tea peach with boba.
Atmosphere: 5
Food: 5
Service: 5
Tried their house milk tea with honey boba! Really good! :)
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