Ana and the Whole Crew were very nice ☺️. I've never been to El Pollo loco where the people were patient and very nice and listened in a food was good and fresh and hot
Everything was great except for the chips they were old and rubbery. Not crispy Great customer service
Atmosphere: 5
Food: 4
Service: 5
Hyeyoung Kim
Loving it
Atmosphere: 5
Food: 5
Service: 5
HY Kim
Loving it
Atmosphere: 5
Food: 5
Service: 5
HERNANDEZ URREGO
The first time I visited the restaurant it was not a great experience but I have returned for the second time and there really is a change, congratulations
BiTBuGiN
Does NOT accept EBT.
Atmosphere: 5
Food: 5
Service: 5
Tad Santos
Does NOT accept EBT.
Atmosphere: 5
Food: 5
Service: 5
Karen Munoz
Rafael g. The so called manager is rude not helpful at all.. the best manager they ever had was rest in peace was maria ..: el pollo downgraded to him his customer service is horrible and he’s a lair as well. I went into there establishment Sunday after my brother got out the hospital why because it one of the health fast food places .. I went on there el pollo loco app there was a special offer You buy 30 you get 10 dollars off so I was like let’s do it but we were buying way over 30 are totally was 50 . We kept trying on line first with my card and said address didn’t match I did it 4 times and then my husband said try his so we did 4 times and nothing so we tried my brothers over 5 times so I decided to go in. Why not sinces it’s there app and it’s not working and I can prove it maybe they can honor the online coupon so I went it the first thing I see is Sandra smiling faces yes she had a mask on but you can tell she’s always nice she always greets and very professional maybe she should be the manager that would be a total upgrade and step up … going right along I explained to her what was going on with the online app she even tried to help I ask could you guys honor it she said let me ask my boss .he came over what he said was I don’t know what to tell you call el pollo loco but you are pollo loco and then he claims he had someone to do a order online and it worked but I explained that Sandra and tried it didn’t work he said I don’t know so I ask is it possible for or can you honor the coupon he said no and walked away then he came back said he can’t do it at all I know for a fact you can but he didn’t want to .. Sandra gave me a coupon for 2 dollars that worked wasn’t the taco I wanted but I took it .. Rafael it’s called making it right if your online not working be a stand up guy and say hey I can do this to make it right … then he started talking Spanish couldn’t hear what they were saying but it’s cool… if it wasn’t for customers Rafael you would have that position you have if it wasn’t for us eating there you would be out of a job. I have worked customer service for over 35 years from retail to restaurant I always want to make sure my customer come back specifically if it’s a regular… maybe retraining him and I called already but I will write a letter to corporate if that’s how you treat your customers think he was right I’m disappointed in el pollo loco
Atmosphere: 1
Food: 5
Service: 1
Lexi
Smells like sewage.
William Jones
GREAT LOCATION VERY FRIENDLY STAFF MEMBERS. VERY VERY CLEAN FACILITY ?? RAFAEL AND THE OTHER WOMEN MANGER ( I FORGOT HER NAME ) ARE ALWAYS GIVING OUT THE BEST CUSTOMER SERVICE ..1,000 STARS TO THE ENTIRE
This restaurant offers a clean and cozy dining experience. From the moment I walked in, I was impressed by the restaurant's cleanliness and inviting atmosphere.The food here is absolutely delicious! The menu offers a variety of mouth-watering options, but their specialty, the grilled chicken, is a true highlight. The chicken is always cooked to perfection, with a flavorful and juicy taste that keeps me coming back for more. The side dishes, such as the creamy mashed potatoes and the zesty coleslaw, are also top-notch.One thing I really appreciate about El Pollo Loco is the convenience of parking. The restaurant has its own parking lot, which makes it easy for customers to find a spot without any hassle. It's a small detail that makes a big difference, especially in a busy area like Venice.Overall, I highly recommend El Pollo Loco. The combination of a clean and cozy atmosphere, delicious food, and convenient parking truly makes it a standout restaurant. Whether you're looking for a quick bite or a sit-down meal, this place has it all. Give it a try, and I'm sure you won't be disappointed
Atmosphere: 4
Food: 5
Service: 4
Brian Woodward
Yuk... chemical food. Very sterile service.
Atmosphere: 1
Food: 1
Service: 2
BIANCA BARRON
Best chicken in town in my opinion
ricardoim3
It's nothing out of this world, beautiful normal food. The service ladies are unfriendly.
Ana and the Whole Crew were very nice ☺️. I've never been to El Pollo loco where the people were patient and very nice and listened in a food was good and fresh and hot
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Creamy Cilantro Dressing, Pollo, Classic Chicken Burrito, Original Pollo Bowl, Taco Salad
Everything was great except for the chips they were old and rubbery. Not crispy
Great customer service
Atmosphere: 5
Food: 4
Service: 5
Loving it
Atmosphere: 5
Food: 5
Service: 5
Loving it
Atmosphere: 5
Food: 5
Service: 5
The first time I visited the restaurant it was not a great experience but I have returned for the second time and there really is a change, congratulations
Does NOT accept EBT.
Atmosphere: 5
Food: 5
Service: 5
Does NOT accept EBT.
Atmosphere: 5
Food: 5
Service: 5
Rafael g. The so called manager is rude not helpful at all.. the best manager they ever had was rest in peace was maria ..: el pollo downgraded to him his customer service is horrible and he’s a lair as well. I went into there establishment Sunday after my brother got out the hospital why because it one of the health fast food places .. I went on there el pollo loco app there was a special offer You buy 30 you get 10 dollars off so I was like let’s do it but we were buying way over 30 are totally was 50 . We kept trying on line first with my card and said address didn’t match I did it 4 times and then my husband said try his so we did 4 times and nothing so we tried my brothers over 5 times so I decided to go in. Why not sinces it’s there app and it’s not working and I can prove it maybe they can honor the online coupon so I went it the first thing I see is Sandra smiling faces yes she had a mask on but you can tell she’s always nice she always greets and very professional maybe she should be the manager that would be a total upgrade and step up … going right along I explained to her what was going on with the online app she even tried to help I ask could you guys honor it she said let me ask my boss .he came over what he said was I don’t know what to tell you call el pollo loco but you are pollo loco and then he claims he had someone to do a order online and it worked but I explained that Sandra and tried it didn’t work he said I don’t know so I ask is it possible for or can you honor the coupon he said no and walked away then he came back said he can’t do it at all I know for a fact you can but he didn’t want to .. Sandra gave me a coupon for 2 dollars that worked wasn’t the taco I wanted but I took it .. Rafael it’s called making it right if your online not working be a stand up guy and say hey I can do this to make it right … then he started talking Spanish couldn’t hear what they were saying but it’s cool… if it wasn’t for customers Rafael you would have that position you have if it wasn’t for us eating there you would be out of a job. I have worked customer service for over 35 years from retail to restaurant I always want to make sure my customer come back specifically if it’s a regular… maybe retraining him and I called already but I will write a letter to corporate if that’s how you treat your customers think he was right I’m disappointed in el pollo loco
Atmosphere: 1
Food: 5
Service: 1
Smells like sewage.
GREAT LOCATION VERY FRIENDLY STAFF MEMBERS. VERY VERY CLEAN FACILITY ?? RAFAEL AND THE OTHER WOMEN MANGER ( I FORGOT HER NAME ) ARE ALWAYS GIVING OUT THE BEST CUSTOMER SERVICE ..1,000 STARS TO THE ENTIRE
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
This restaurant offers a clean and cozy dining experience. From the moment I walked in, I was impressed by the restaurant's cleanliness and inviting atmosphere.The food here is absolutely delicious! The menu offers a variety of mouth-watering options, but their specialty, the grilled chicken, is a true highlight. The chicken is always cooked to perfection, with a flavorful and juicy taste that keeps me coming back for more. The side dishes, such as the creamy mashed potatoes and the zesty coleslaw, are also top-notch.One thing I really appreciate about El Pollo Loco is the convenience of parking. The restaurant has its own parking lot, which makes it easy for customers to find a spot without any hassle. It's a small detail that makes a big difference, especially in a busy area like Venice.Overall, I highly recommend El Pollo Loco. The combination of a clean and cozy atmosphere, delicious food, and convenient parking truly makes it a standout restaurant. Whether you're looking for a quick bite or a sit-down meal, this place has it all. Give it a try, and I'm sure you won't be disappointed
Atmosphere: 4
Food: 5
Service: 4
Yuk... chemical food. Very sterile service.
Atmosphere: 1
Food: 1
Service: 2
Best chicken in town in my opinion
It's nothing out of this world, beautiful normal food. The service ladies are unfriendly.
Atmosphere: 2
Food: 3
Service: 2
Standard chicken spot.
Atmosphere: 4
Food: 3
Service: 5
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