Bad customer service kid with the black nails rolling his eyes
Danny Williamson
Top class place.
Master Shifu
April 26, 2025. At 9.55pm I walk in to get some ice cream and asked the employees if it's ok since i understand they were getting ready to close . So they said only ice cream in cups can be sold. And that's what i came there for. Anyway , ended up with the skinny girl giving me sooooo much bad attitude and showing disrespect by being rude and kept asking me questions as if to express her anger that i showed up so late even though i asked if it was ok initially... At checkout , i look at those two cups that she prepped for me....and guess what she managed to mix them up so it looked as if they melt and ugly presented. I ended up paying just to cater to my kids wants that late , otherwise i wouldn't pay. Rude employees...very bad for business , you lost a customer + potential future customers. All because employees are RUDE and have ZERO communication skills .
Hockeyman78
I come in here every week, and the door has been broken on one side for a LONG time. I went in to get some ice cream and the girl that is there most Wednesday nights was once again VERY rude and short. She told me about a bunch of ice creams I couldn’t get because they were too frozen. My wife saw a worker scooping up the frozen ice cream for someone else, and told me that he was digging up the ice cream. I asked her and she said, “Have him do it then.” Adam, (Which I would give 5 Stars Plus), came over and said he would scoop the scoops for me, and did. The female worker clearly does not like your job and Baskin-Robbins definitely needs to do some upgrades.
Kathleen Feickert
We went to this location on Walnut and was extremely disappointed at paying $15 for scoops of soupy ice cream. Two cases with the sign "hard to scoop". Crazy.
Food: 1
Raquel Castano
We went to get a scoop of ice cream tonight only to be greatly disappointed! The girl behind the counter had a horrible attitude and when we went to order our ice cream she informed us we couldn’t get any flavors in two of the cases because they were too hard to scoop! Then when we looked at the other flavors to pick something different half of the flavors were melted! We asked why and she said because it’s the leftover ice cream from the old tubs. Why on earth they do that?!? We all know that it will never harden again. Worst experience ever and would be more than happy to drive across town to the one on Akers.
Atmosphere: 2
Food: 1
Service: 1
jon egg
give alex a raise
Teresa Santana
Unfortunately this location don’t have more available options on ice cream not sugar add. And the only two flavors the lady on the store told me they don’t can serve one because is to hard take the scoop. And the second option is not my favorite. Hopefully they can offer more options for the people don’t can eat sugar. And provide best service
Cynthia Covarrubias
The ice cream is really good but the employees are rude ??♀️
Jeanette Groves
Excellent. Got my favorite ice cteam: Black Walnut
Good cakes but prices are insane and the worst part is not only the prices, that sizes of the cake are insane too. Not worth it if you are making a party with 16 to 24 people believe me the cake 8x12 wont be enough for the number of people. Too price like $60 and if you want to at a picture to the cake is $11 dollars more. Too much.
Yesenia Reyes
I love how the cake decorators do an amazing job!! Employees are friendly and good customer service.
Robert Barreras
Great experience with the fam, the guy Daniel always helpful and patience with the kids for sure be back next weekend
Cynthia Covis
The ice cream is really good but the employees are rude ??♀️
Joan Stewart
Found out this Baskin Robbins charges more than any other baskin robbins because it's under new ownership. Just an FYI during these tough times. I'll be taking my business to Goshen where it's the price I'm familiar with.
Bad customer service kid with the black nails rolling his eyes
Top class place.
April 26, 2025.
At 9.55pm I walk in to get some ice cream and asked the employees if it's ok since i understand they were getting ready to close . So they said only ice cream in cups can be sold. And that's what i came there for. Anyway , ended up with the skinny girl giving me sooooo much bad attitude and showing disrespect by being rude and kept asking me questions as if to express her anger that i showed up so late even though i asked if it was ok initially... At checkout , i look at those two cups that she prepped for me....and guess what she managed to mix them up so it looked as if they melt and ugly presented. I ended up paying just to cater to my kids wants that late , otherwise i wouldn't pay. Rude employees...very bad for business , you lost a customer + potential future customers. All because employees are RUDE and have ZERO communication skills .
I come in here every week, and the door has been broken on one side for a LONG time. I went in to get some ice cream and the girl that is there most Wednesday nights was once again VERY rude and short. She told me about a bunch of ice creams I couldn’t get because they were too frozen. My wife saw a worker scooping up the frozen ice cream for someone else, and told me that he was digging up the ice cream. I asked her and she said, “Have him do it then.” Adam, (Which I would give 5 Stars Plus), came over and said he would scoop the scoops for me, and did. The female worker clearly does not like your job and Baskin-Robbins definitely needs to do some upgrades.
We went to this location on Walnut and was extremely disappointed at paying $15 for scoops of soupy ice cream. Two cases with the sign "hard to scoop". Crazy.
Food: 1
We went to get a scoop of ice cream tonight only to be greatly disappointed! The girl behind the counter had a horrible attitude and when we went to order our ice cream she informed us we couldn’t get any flavors in two of the cases because they were too hard to scoop! Then when we looked at the other flavors to pick something different half of the flavors were melted! We asked why and she said because it’s the leftover ice cream from the old tubs. Why on earth they do that?!? We all know that it will never harden again. Worst experience ever and would be more than happy to drive across town to the one on Akers.
Atmosphere: 2
Food: 1
Service: 1
give alex a raise
Unfortunately this location don’t have more available options on ice cream not sugar add. And the only two flavors the lady on the store told me they don’t can serve one because is to hard take the scoop. And the second option is not my favorite. Hopefully they can offer more options for the people don’t can eat sugar. And provide best service
The ice cream is really good but the employees are rude ??♀️
Excellent. Got my favorite ice cteam: Black Walnut
Restaurantji Recommends
Good cakes but prices are insane and the worst part is not only the prices, that sizes of the cake are insane too. Not worth it if you are making a party with 16 to 24 people believe me the cake 8x12 wont be enough for the number of people. Too price like $60 and if you want to at a picture to the cake is $11 dollars more. Too much.
I love how the cake decorators do an amazing job!! Employees are friendly and good customer service.
Great experience with the fam, the guy Daniel always helpful and patience with the kids for sure be back next weekend
The ice cream is really good but the employees are rude ??♀️
Found out this Baskin Robbins charges more than any other baskin robbins because it's under new ownership. Just an FYI during these tough times. I'll be taking my business to Goshen where it's the price I'm familiar with.
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