Service is always really great ! I wish I could remember three of the staff names when I go. I see them often. One of them is Kenny always has great customer service when I bring my kiddos, then there is another older lady , I think she has a tattoo on her right arm, she is always so great too ! I look forward to seeing them when I go :)
Silent Jay
Lots of games broken with no sign, manager lady literally screaming at people including little kids for not having a wrist band. I can see what others are saying about the associates not caring and having an attitude. It's a shame that this place is meant for Littles to have fun but the employees and management make it uneasy and a negative environment... Do better for the kiddos.
Jeanette Woods
Great place for kids birthday parties. They provide a person that is there for just your party to make sure you have everything you need to make the experience great for the kids. Plenty of entertainment, games and activities for the kids and the pizza is okay, lol, all the kids loved it and that's what matters. Best part is the cleanup, it's quick and easy and you don't have it to deal with once you leave. I definitely recommend it
Cynthia Garcia
Worst customer service and management in the Chuck E. Cheese, located in Visalia off Noble. I ordered my food at 2:54 PM. It is now currently 4PM and they told me that they didn’t have the ticket for my order while I was waiting for it. I kept asking them if it was ready and they told me it’s almost ready and now they tell me that they lost the ticket and I didn’t have a ticket back there in the kitchen for my order now I have to wait another 20 to 30 minutes they say to get my order . I wont be renewing my membership again.!!
Yadi Acevedo
Loved it love going here when I want some family time
LaDonna Lamb
It's fun for the children place to go but the prices for food is high. What they earn for playing doesn't really get much of a prize.
kari wiley
It was very expensive
Celina Mendez
You can tell employees do not want to work here. Rude and non-attentive. Made us feel like we were bothering asking for anything. Pizza is ok at best and very expensive! Kids had a good time though .
Alexis Abeyta
Racism,rude and unhelpful ! Went today like i do OFTEN with my children and as i got to the salad bar this women starts practically yelling at me Asking if I have a plate,showed her my plate.., Then proceeds to say that I cannot get food out of the salad bar without a wristband and I stated I was sorry I didn’t know that because there’s no signs nor has anyone mentioned that when I would get food from the salad bar each time I would come… Looked at me in the eyes and very loudly and rudeee says “well you need to give me that plate back right now! “ practically almost grabbed it out of my hands and as im Trying to process everything because how rude she was i went back and told her to give me my darn plate that she had taken away considering I didn’t have a plate anymore for my food. Eventually my significant other ended up noticing ,purchased the rist band and asked to speak with the manager over the rude service. The manager was even rude to, acting hostile with multiplesarcastic remarks. Eventually mid convo realized we didn’t want to be there after the horrible interaction & vibes killed expected our refund and it was received! Really i just don’t know if it was the fact that we were probably one of out of the few of Color families that were there Or maybe that the women their was just THAT miserable with her life so she decided to lash out on me and thats what put the thiught in her mind to be so disrespectful to my family and i but as i stated to the manager over her employees nasttyy,rude and hostile attitude towards A CUSTOMER,it simply wasn’t over the wristband it was over the APPROACH and rude behavior. Btw its the light skin Vieja with the glasses and blond hair thats their on tusdays ! Please do better Chuck E. Cheese my children love it there. now you lost a customer & I can only imagine how many others you’ve lost because of these type of ppl that are hired.
Let fun begin at ChuckyCheese it great place employee are kind it very fun.
Adam n Sarah
Games were fun. Salad was delish, pizza.. ehh ok but took waaaay too long for them to make. Also the points for playing the games takes too long to add up to get anything decent. Should make baby prizes a little more accessible and budget friendly. We miss the Chuck E Cheese band.
Vickie Williams
They remodeled and it looks great
Veronica Morales
Use to be a real good place to take kids but now they taken down most of the kiddie games. Replaced them with a trampoline area that is charged separately. As if the fun cards aren't expensive enough. Half of the games don't work. Will definitely be taking our kids to a different one. The staff is great though.
michael rosinski
This is a very difficult place to rate due to adults rating and kids not being able to rate 😉. Overall I would give 3.5 stars, but no half star available. There was 3 parties going on (set up available for 5, but would be way overcrowded), and the kids were having a great time 😀. As per other recent reviews, the structure to get prizes for the kids (especially 8 and under) really needs to be adjusted as far to many tickets are required for anything worth getting 🤣🤣. But again, the kids had a great time interacting with "Chuck E Cheese" mascot and staff! Plenty of games, play area, trampolines and they really enjoyed the money/ticket grab in the air machine, hahaha 😅. The only downside is the food is pretty bad (pizza) for the price,saw alot of adults buying the salad bar. Thinking Chuck E Cheese could do a group special on the salad bar and forego the pizza!? 🤔. Again, overall it was a good option and the kids were having a blast 😃😁. For a almost no mess, clean up and allowed to bring your own desert and party items I definitely recommend the experience 👍😊. Only other mentionable is the first group of parties were from 10am-12pm and Chuck E Cheese didn't open until 10am, so a little time was lost waiting for the swipe cards, party setup and ordering of food (would be better if they could open about 15 minutes earlier). Thanks Chucky 👍👋😄😁.
Loved as a kid and now my kids love it.
Service is always really great ! I wish I could remember three of the staff names when I go. I see them often. One of them is Kenny always has great customer service when I bring my kiddos, then there is another older lady , I think she has a tattoo on her right arm, she is always so great too ! I look forward to seeing them when I go :)
Lots of games broken with no sign, manager lady literally screaming at people including little kids for not having a wrist band. I can see what others are saying about the associates not caring and having an attitude. It's a shame that this place is meant for Littles to have fun but the employees and management make it uneasy and a negative environment... Do better for the kiddos.
Great place for kids birthday parties. They provide a person that is there for just your party to make sure you have everything you need to make the experience great for the kids. Plenty of entertainment, games and activities for the kids and the pizza is okay, lol, all the kids loved it and that's what matters. Best part is the cleanup, it's quick and easy and you don't have it to deal with once you leave. I definitely recommend it
Worst customer service and management in the Chuck E. Cheese, located in Visalia off Noble. I ordered my food at 2:54 PM. It is now currently 4PM and they told me that they didn’t have the ticket for my order while I was waiting for it. I kept asking them if it was ready and they told me it’s almost ready and now they tell me that they lost the ticket and I didn’t have a ticket back there in the kitchen for my order now I have to wait another 20 to 30 minutes they say to get my order . I wont be renewing my membership again.!!
Loved it love going here when I want some family time
It's fun for the children place to go but the
prices for food is high. What they earn for playing doesn't really get much of a prize.
It was very expensive
You can tell employees do not want to work here. Rude and non-attentive.
Made us feel like we were bothering asking for anything. Pizza is ok at best and very expensive! Kids had a good time though .
Racism,rude and unhelpful ! Went today like i do OFTEN with my children and as i got to the salad bar this women starts practically yelling at me Asking if I have a plate,showed her my plate.., Then proceeds to say that I cannot get food out of the salad bar without a wristband and I stated I was sorry I didn’t know that because there’s no signs nor has anyone mentioned that when I would get food from the salad bar each time I would come… Looked at me in the eyes and very loudly and rudeee says “well you need to give me that plate back right now! “ practically almost grabbed it out of my hands and as im Trying to process everything because how rude she was i went back and told her to give me my darn plate that she had taken away considering I didn’t have a plate anymore for my food. Eventually my significant other ended up noticing ,purchased the rist band and asked to speak with the manager over the rude service. The manager was even rude to, acting hostile with multiplesarcastic remarks. Eventually mid convo realized we didn’t want to be there after the horrible interaction & vibes killed expected our refund and it was received! Really i just don’t know if it was the fact that we were probably one of out of the few of Color families that were there Or maybe that the women their was just THAT miserable with her life so she decided to lash out on me and thats what put the thiught in her mind to be so disrespectful to my family and i but as i stated to the manager over her employees nasttyy,rude and hostile attitude towards A CUSTOMER,it simply wasn’t over the wristband it was over the APPROACH and rude behavior. Btw its the light skin Vieja with the glasses and blond hair thats their on tusdays !
Please do better Chuck E. Cheese my children love it there. now you lost a customer & I can only imagine how many others you’ve lost because of these type of ppl that are hired.
Restaurantji Recommends
Let fun begin at ChuckyCheese it great place employee are kind it very fun.
Games were fun. Salad was delish, pizza.. ehh ok but took waaaay too long for them to make. Also the points for playing the games takes too long to add up to get anything decent. Should make baby prizes a little more accessible and budget friendly. We miss the Chuck E Cheese band.
They remodeled and it looks great
Use to be a real good place to take kids but now they taken down most of the kiddie games. Replaced them with a trampoline area that is charged separately. As if the fun cards aren't expensive enough. Half of the games don't work. Will definitely be taking our kids to a different one. The staff is great though.
This is a very difficult place to rate due to adults rating and kids not being able to rate 😉. Overall I would give 3.5 stars, but no half star available. There was 3 parties going on (set up available for 5, but would be way overcrowded), and the kids were having a great time 😀. As per other recent reviews, the structure to get prizes for the kids (especially 8 and under) really needs to be adjusted as far to many tickets are required for anything worth getting 🤣🤣. But again, the kids had a great time interacting with "Chuck E Cheese" mascot and staff! Plenty of games, play area, trampolines and they really enjoyed the money/ticket grab in the air machine, hahaha 😅. The only downside is the food is pretty bad (pizza) for the price,saw alot of adults buying the salad bar. Thinking Chuck E Cheese could do a group special on the salad bar and forego the pizza!? 🤔. Again, overall it was a good option and the kids were having a blast 😃😁. For a almost no mess, clean up and allowed to bring your own desert and party items I definitely recommend the experience 👍😊. Only other mentionable is the first group of parties were from 10am-12pm and Chuck E Cheese didn't open until 10am, so a little time was lost waiting for the swipe cards, party setup and ordering of food (would be better if they could open about 15 minutes earlier). Thanks Chucky 👍👋😄😁.
Atmosphere: 5
Food: 2
Service: 4
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