They gave me the wrong order and was rude about the whole situation. They said there is nothing they could do. The staff is rude and supposedly they don’t have a manager that you can talk to. The place definitely needs nicer staff.
Renjen C
I love the banana shakes. So yummy
Jeff Peabody (JGPeab)
My wife and I stopped in for a treat at our local Cold Stone Creamery — something we enjoy doing from time to time — but tonight was extra special.
We were helped by a young man named Alec, who looked like he was just stepping into adulthood. Not only was he friendly and professional, but you could see he truly enjoyed what he was doing. Watching him make our “Founder’s Favorite” was like watching someone take real pride in their work — it was smooth, confident, and full of joy.
Alec reminded me of myself at his age. As I watched him work, I reflected on how fast life goes. I told him, “Enjoy your life and your youth — because one day you’ll blink and be 40.” He looked at me with a confident smile and simply said, “Oh, I will.” And the look on his face told me he truly meant it. That moment stuck with me.
This was the first time I’ve taken notice of a team member at Cold Stone who really stood out — someone with a spark, a genuine personality, and a way of making the whole experience fun. Alec turned a simple stop for ice cream into a memory.
To Alec: I hope you have an amazing life. You made our night. Keep shining.
Thank you, Cold Stone Creamery, for having such a bright light on your team.
DEBRA ROJAS'-Magnia
Great place, to get ice cream! Terrible customer service, tables are dirty, they need housekeeping skills for the tables, like they kept them clean like COVID TIME!
Rakesh Samtani
Always an amazing experience, love their ice cream and service was amazing.
Evelin Galvan
They need to work on their customer service. All this teens working makes my family and I the worst annoying experience. I have two toddlers almost the same age I get them a toddlers ice cream size every time. Today a young lady lit gave a tablespoon of ice cream to one of my toddler I could tell the difference from the other cup, and the other times I've been here. Please make sure they give the right amount is embarrassing asking or fighting for ice cream. I'm pretty sure the lady was being petty. She gave me a large bowl to the first ice cream, I ask "if it was a toddlers size", again I ask to make sure I was getting the toddlers size not to overspend, she said for it not to spill, which I thought it was nice of her. But I noticed she got offended.?? She continued with the other ice cream and she gave me a tablespoon of ice cream, even my toddler noticed. I just didn't wanted to make a big deal. We waited the whole day for that ice to get the sadness experience just bc of a teen being petty.
Sandra Lawley
Great service, great flavor, friendly atmosphere
Atmosphere: 4
Food: 5
Service: 5
Karen Brennfleck
We love cold stone back at home but are sometimes disappointed when we spend so much on a "gotta have it" and it's so small or there are no mix ins that we just don't go back for a while.... But this location was amazing! The staff were very friendly, we definitely didn't feel cheated because the gotta have it cup was actually full and there were plenty of mix ins! The cinnamon bliss is byfar one of the best "seasonal" signature creations cold stone has had! Highly recommend it, and this location!
Atmosphere: 5
Food: 5
Service: 5
Jessica O.
Try the german chocolate cake signiture with the carmel truffle ice cream. You wont be disappointed! So delish!!
Atmosphere: 5
Food: 5
Service: 5
Maya
I love this place. The ice cream is delicious. The Signature flavors are really good. I recommend Strawberry Blonde. You can create your own too. As for the atmosphere, you do have to sit by the line if you want to eat inside. There are tables outside if you dont want to sit by the line. The emloyees are always happy and nice. Last but not least my to go orders are ALWAYS correct. ??. They never forget the cone or bowl in the side.
They gave me the wrong order and was rude about the whole situation. They said there is nothing they could do. The staff is rude and supposedly they don’t have a manager that you can talk to. The place definitely needs nicer staff.
I love the banana shakes. So yummy
My wife and I stopped in for a treat at our local Cold Stone Creamery — something we enjoy doing from time to time — but tonight was extra special.
We were helped by a young man named Alec, who looked like he was just stepping into adulthood. Not only was he friendly and professional, but you could see he truly enjoyed what he was doing. Watching him make our “Founder’s Favorite” was like watching someone take real pride in their work — it was smooth, confident, and full of joy.
Alec reminded me of myself at his age. As I watched him work, I reflected on how fast life goes. I told him, “Enjoy your life and your youth — because one day you’ll blink and be 40.” He looked at me with a confident smile and simply said, “Oh, I will.” And the look on his face told me he truly meant it. That moment stuck with me.
This was the first time I’ve taken notice of a team member at Cold Stone who really stood out — someone with a spark, a genuine personality, and a way of making the whole experience fun. Alec turned a simple stop for ice cream into a memory.
To Alec: I hope you have an amazing life. You made our night. Keep shining.
Thank you, Cold Stone Creamery, for having such a bright light on your team.
Great place, to get ice cream! Terrible customer service, tables are dirty, they need housekeeping skills for the tables, like they kept them clean like COVID TIME!
Always an amazing experience, love their ice cream and service was amazing.
They need to work on their customer service.
All this teens working makes my family and I the worst annoying experience. I have two toddlers almost the same age I get them a toddlers ice cream size every time. Today a young lady lit gave a tablespoon of ice cream to one of my toddler I could tell the difference from the other cup, and the other times I've been here. Please make sure they give the right amount is embarrassing asking or fighting for ice cream. I'm pretty sure the lady was being petty. She gave me a large bowl to the first ice cream, I ask "if it was a toddlers size", again I ask to make sure I was getting the toddlers size not to overspend, she said for it not to spill, which I thought it was nice of her. But I noticed she got offended.?? She continued with the other ice cream and she gave me a tablespoon of ice cream, even my toddler noticed. I just didn't wanted to make a big deal. We waited the whole day for that ice to get the sadness experience just bc of a teen being petty.
Great service, great flavor, friendly atmosphere
Atmosphere: 4
Food: 5
Service: 5
We love cold stone back at home but are sometimes disappointed when we spend so much on a "gotta have it" and it's so small or there are no mix ins that we just don't go back for a while.... But this location was amazing! The staff were very friendly, we definitely didn't feel cheated because the gotta have it cup was actually full and there were plenty of mix ins! The cinnamon bliss is byfar one of the best "seasonal" signature creations cold stone has had! Highly recommend it, and this location!
Atmosphere: 5
Food: 5
Service: 5
Try the german chocolate cake signiture with the carmel truffle ice cream. You wont be disappointed! So delish!!
Atmosphere: 5
Food: 5
Service: 5
I love this place. The ice cream is delicious. The Signature flavors are really good. I recommend Strawberry Blonde. You can create your own too. As for the atmosphere, you do have to sit by the line if you want to eat inside. There are tables outside if you dont want to sit by the line. The emloyees are always happy and nice. Last but not least my to go orders are ALWAYS correct. ??. They never forget the cone or bowl in the side.
Atmosphere: 4
Food: 5
Service: 5
Restaurantji Recommends
Cold Stone never disappoints! The ice cream always hits the spot and the customer service is great.
Atmosphere: 5
Food: 5
Service: 5
The ice cream here is always delicious! Cold Stone Creamery never disappoints! The cream cheese ice cream is the best! =)
Atmosphere: 5
Food: 5
Service: 5
Service was great, but they started playing Frank Ocean. Instant 5 stars. The best
Atmosphere: 5
Food: 5
Service: 5
Excellent chocolate birthday cake.
Bad Experience ?
the person who attended me had a bad attitude, they also did not serve me what I ordered ???
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