Adrianna needs to lose her job. She’s so rude and lies to her manager about something so simple. She told me the salad didn’t come with dressing and I had to pay for it. I said since when. Then when I asked for a manager she decided to give me dressing without charging me. I’m so tired of her attitude. I will not be back until she no longer works there. The food isn’t that great to deal with attitude as expensive as it is.
Atmosphere: 3
Food: 3
Service: 1
D R
Great tasting food! Much healthier than fast food
Atmosphere: 5
Food: 5
Service: 5
Nathan M
Have eaten there multiple times and everytime id get a chicken burrito I would get very sick. I started taking apart the burrito after ordering an realized the chicken isn't fully cooked. It was literally pink at the center. Undercooked chicken can contain salmonella, ecoli, campylobacteriosis. To the owner you need to talk to you cooks before someone get severely sick
Atmosphere: 1
Food: 1
Service: 1
Lovell St. James
The staff is super polite and they threw in some churros for a slight inconvenience.
Atmosphere: 5
Food: 4
Service: 5
Bernice Martinez
Went through the drive thru and the guy said it would take 20min for bone in chicken trying to convince us to get the other type of chicken when I said I would wait he said it would be more time 30 min are you sure? I said I don’t mind waiting then he said well for leg and thigh it’s going to be an hour! Never heard of chicken taking an hour to grill! Are they plucking the feathers and killing the chicken or what?! You can tell they just didn’t want to work!
Atmosphere: 1
Service: 1
George Yang
Chicken really small. Not worth that $18 for just 8 pieces of dark meat... got robbed in plain site.. never again will I spend money at this restaurant. Trash restaurant and service.
Atmosphere: 1
Food: 1
Service: 1
Becky Vasquez
I come here a lot! It’s reasonably priced and the people are so nice.
Atmosphere: 5
Food: 5
Service: 5
Martin Berlanga
Great food fast and ready.
Atmosphere: 5
Food: 5
Service: 5
kelly gilmore
Just went to this location, the cashier that was working (Summer P) was the best. She was Very friendly and happy and SMILING!!!! Not many fast food workers know what customer service means anymore. She was seriously a good example of good customer service. I am a manager at a local hardware store and if we were hiring I would definitely be trying to recruit her. You guys have a good one El pollo loco.
I always have a great experience at this El Pollo Loco location. I often end up ordering with trainees or new staff, which I don’t mind at all—they’re usually friendly and doing their best. Occasionally, the chicken can be a bit too salty, but overall, the food is decent and the service keeps me coming back.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Chips and Salsa
Diana Vital
Good food. Always clean at location in visalia on Rd 63. Mooney BlVD Visalia always filthy.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chips and Salsa
Evelina Regalado
Jannette is awesome she took care of our order for us with amazing customer service and the food was ?
Atmosphere: 5
Food: 5
Service: 5
Valerie Werner
I went to eat lunch with my family for the first time and it was horrible!!! After I placed 3 orders they told me they were out of chicken and it was a 20 minute wait. Then when I did place my order and received my food it was the wrong order. The chips were dry. They didn't give me any salsa that I asked for. Our food was cold and bland. My grandaughter and grandson did not eat there food because it was cold and not appealing. Thank goodness they didn't because My whole family got sick that night. They kept getting everyone's order wrong. 3 people brought there food back. A man brought back his burrito and the girl gave him another one but after he stepped a way the girl put it back in the warmer. I'll never return. I do not recommend!!! Very Dissapointed.
erick lopez
Lazy workers, never get your order right and the manager acts ghetto
Food is great and the service was excellent!!
Atmosphere: 4
Food: 5
Service: 5
Adrianna needs to lose her job. She’s so rude and lies to her manager about something so simple. She told me the salad didn’t come with dressing and I had to pay for it. I said since when. Then when I asked for a manager she decided to give me dressing without charging me. I’m so tired of her attitude. I will not be back until she no longer works there. The food isn’t that great to deal with attitude as expensive as it is.
Atmosphere: 3
Food: 3
Service: 1
Great tasting food! Much healthier than fast food
Atmosphere: 5
Food: 5
Service: 5
Have eaten there multiple times and everytime id get a chicken burrito I would get very sick. I started taking apart the burrito after ordering an realized the chicken isn't fully cooked. It was literally pink at the center. Undercooked chicken can contain salmonella, ecoli, campylobacteriosis. To the owner you need to talk to you cooks before someone get severely sick
Atmosphere: 1
Food: 1
Service: 1
The staff is super polite and they threw in some churros for a slight inconvenience.
Atmosphere: 5
Food: 4
Service: 5
Went through the drive thru and the guy said it would take 20min for bone in chicken trying to convince us to get the other type of chicken when I said I would wait he said it would be more time 30 min are you sure? I said I don’t mind waiting then he said well for leg and thigh it’s going to be an hour! Never heard of chicken taking an hour to grill! Are they plucking the feathers and killing the chicken or what?! You can tell they just didn’t want to work!
Atmosphere: 1
Service: 1
Chicken really small. Not worth that $18 for just 8 pieces of dark meat... got robbed in plain site.. never again will I spend money at this restaurant. Trash restaurant and service.
Atmosphere: 1
Food: 1
Service: 1
I come here a lot! It’s reasonably priced and the people are so nice.
Atmosphere: 5
Food: 5
Service: 5
Great food fast and ready.
Atmosphere: 5
Food: 5
Service: 5
Just went to this location, the cashier that was working (Summer P) was the best. She was Very friendly and happy and SMILING!!!! Not many fast food workers know what customer service means anymore. She was seriously a good example of good customer service. I am a manager at a local hardware store and if we were hiring I would definitely be trying to recruit her. You guys have a good one El pollo loco.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
I always have a great experience at this El Pollo Loco location. I often end up ordering with trainees or new staff, which I don’t mind at all—they’re usually friendly and doing their best. Occasionally, the chicken can be a bit too salty, but overall, the food is decent and the service keeps me coming back.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Chips and Salsa
Good food. Always clean at location in visalia on Rd 63. Mooney BlVD Visalia always filthy.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chips and Salsa
Jannette is awesome she took care of our order for us with amazing customer service and the food was ?
Atmosphere: 5
Food: 5
Service: 5
I went to eat lunch with my family for the first time and it was horrible!!! After I placed 3 orders they told me they were out of chicken and it was a 20 minute wait. Then when I did place my order and received my food it was the wrong order. The chips were dry. They didn't give me any salsa that I asked for. Our food was cold and bland. My grandaughter and grandson did not eat there food because it was cold and not appealing. Thank goodness they didn't because My whole family got sick that night. They kept getting everyone's order wrong. 3 people brought there food back. A man brought back his burrito and the girl gave him another one but after he stepped a
way the girl put it back in the warmer. I'll never return. I do not recommend!!! Very Dissapointed.
Lazy workers, never get your order right and the manager acts ghetto
Atmosphere: 2
Food: 1
Service: 1
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