(first thing i wanna mention is that i got no receipt!!!! they didn’t even ask me. i usually scan in the points when i pay cash) I’m here 2-3 times a week, and I always order the same spicy wedges. I’ve never had an issue. Today, I was the first one in drive thru at 1pm on a Thursday, and I order like usual.
I get down the street, check the bag, and they put my wedges box vertical. I usually add sauce to them, so I pulled out the wedges box and chaos ensued. Sauce leaked all over the rest of the items in my bag. And on top of that, before I could even catch it, it spilled on my open soda can I had in my cup holder. There was sauce and cheese from the wedges all over the place because for the first time ever, they put my wedges vertical, and there’s holes all over the sides/top of the box.
Definitely going to check my bag before I leave next time. I know the wedges are called “hot mess” but come on.. lol. Not sure if this visit was worth the clean up. I pulled out some napkins to clean up, and even they had sauce on them
Food: 4
Service: 2
Vincent Barnes Jr
“I’ve tried multiple times to use the drive-thru at this location and ended up leaving due to excessive wait times. I’d love to support this store, but the delays make it difficult.”
RJR Tapia
This place needs work, wrong order missing stuff and mini tacos are 🤢 319 on a Sunday. You had one job.
Food: 1
Jazzy D
My experience at the Jack in the Box on Fern was extremely disappointing. The customer service was very poor. The cashier, Hannah G, took about 5 minutes to even acknowledge us at the window. I understand things can get busy, but there was no apology or explanation. She handed us cold food, took the payment, and shut the window without saying anything. The lack of communication and basic courtesy made this a very unpleasant experience. Definitely not what I expect as a customer.
Rigoberto Mendoza
I just came to jack in the box and place my order I didn’t check my order till i got to my room and there where not busy at all!
So i ask for 2 tacos and curly flies when I got to my room, I noticed the curly fries were not in the bag and I open the tacos just to check them and they were disgusting. I drove back to the Jack-in-the-Box twice and was going on my where is my curly fries and I also told him about the tacos and they just say I’m sorry I apologize they were not busy at all. I was the only person is 10 PM right now they was no cars in the back there was no no one waiting. There’s no excuse for them to forget something and not make the food, right
Atmosphere: 1
Food: 1
Service: 2
JP
When i come during the day service is perfect restaurant is super clean but when I come at night its a completely different story. The worker today on the window… I understand its late at night but she had a attitude during the speaker and it was even worse when we got to the window. They messed up our orders as well but maybe different night crew is needed because everytime I come late it is not the same as during the day.
Atmosphere: 2
Food: 2
Service: 1
Reuben Espinoza
Nothing special than any other Jack in the Box. Girl at the window was too busy playing on her tablet than to acknowledge we were at the window
Atmosphere: 4
Food: 4
Service: 3
Andy Vang
Just an average... or so basic Jack in the box near the highway. 🤷♂️ But I'll say this much though... Their was one truck in front of me at the drive thru window while I was ordering my 1 single spicy chicken sandwich and we both waited at least 30mins plus or what so ever minute for our food. 😆 And that's just wild as heck... because the drive thru gal didn't apologize for the super long wait and nor the dining lounge was busy and full of guest at all. 🙄
(first thing i wanna mention is that i got no receipt!!!! they didn’t even ask me. i usually scan in the points when i pay cash)
I’m here 2-3 times a week, and I always order the same spicy wedges. I’ve never had an issue.
Today, I was the first one in drive thru at 1pm on a Thursday, and I order like usual.
I get down the street, check the bag, and they put my wedges box vertical. I usually add sauce to them, so I pulled out the wedges box and chaos ensued. Sauce leaked all over the rest of the items in my bag. And on top of that, before I could even catch it, it spilled on my open soda can I had in my cup holder. There was sauce and cheese from the wedges all over the place because for the first time ever, they put my wedges vertical, and there’s holes all over the sides/top of the box.
Definitely going to check my bag before I leave next time. I know the wedges are called “hot mess” but come on.. lol.
Not sure if this visit was worth the clean up. I pulled out some napkins to clean up, and even they had sauce on them
Food: 4
Service: 2
“I’ve tried multiple times to use the drive-thru at this location and ended up leaving due to excessive wait times. I’d love to support this store, but the delays make it difficult.”
This place needs work, wrong order missing stuff and mini tacos are 🤢 319 on a Sunday. You had one job.
Food: 1
My experience at the Jack in the Box on Fern was extremely disappointing. The customer service was very poor. The cashier, Hannah G, took about 5 minutes to even acknowledge us at the window. I understand things can get busy, but there was no apology or explanation. She handed us cold food, took the payment, and shut the window without saying anything. The lack of communication and basic courtesy made this a very unpleasant experience. Definitely not what I expect as a customer.
I just came to jack in the box and place my order
I didn’t check my order till i got to my room and there where not busy at all!
So i ask for 2 tacos and curly flies when I got to my room, I noticed the curly fries were not in the bag and I open the tacos just to check them and they were disgusting. I drove back to the Jack-in-the-Box twice and was going on my where is my curly fries and I also told him about the tacos and they just say I’m sorry I apologize they were not busy at all. I was the only person is 10 PM right now they was no cars in the back there was no no one waiting. There’s no excuse for them to forget something and not make the food, right
Atmosphere: 1
Food: 1
Service: 2
When i come during the day service is perfect restaurant is super clean but when I come at night its a completely different story. The worker today on the window… I understand its late at night but she had a attitude during the speaker and it was even worse when we got to the window. They messed up our orders as well but maybe different night crew is needed because everytime I come late it is not the same as during the day.
Atmosphere: 2
Food: 2
Service: 1
Nothing special than any other Jack in the Box. Girl at the window was too busy playing on her tablet than to acknowledge we were at the window
Atmosphere: 4
Food: 4
Service: 3
Just an average... or so basic Jack in the box near the highway. 🤷♂️ But I'll say this much though... Their was one truck in front of me at the drive thru window while I was ordering my 1 single spicy chicken sandwich and we both waited at least 30mins plus or what so ever minute for our food. 😆 And that's just wild as heck... because the drive thru gal didn't apologize for the super long wait and nor the dining lounge was busy and full of guest at all. 🙄
Atmosphere: 2
Food: 2
Service: 2
Great service at the drive through.
Atmosphere: 4
Food: 5
Service: 5
Employees are very slow to prepare orders
Service: 1
Restaurantji Recommends
Went through drive-thru and I was the only car. The order took forever and the fries were cold
Food: 3
Service: 2
The front clerk was very helpful with the ad that was displayed on their window and very helpful with questions I had
Very clean and friendly service crew.
Atmosphere: 5
Food: 4
Service: 5
Fast, friendly. Great menu
Atmosphere: 5
Food: 5
Service: 5
The worst service ever had n
Over price
Atmosphere: 1
Food: 1
Service: 1
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