Dry chicken under flavored food 2 stars is being very generous. I've tried it 5 times now
Michael B.
I've been eating at this restaurant for years. Probably since they opened. It is my opinion that the food here has diminished in quality. Over the last 1+ years, I've had more complaints than satisfactory experiences here. For example, they hand shred the chicken for the chicken bowls, and in today's bowl alone, I had to spit out either bone, cartlidge, or some vascular matter three times. This has become common. Time before last, I had the chicken/beef combo plate with vegetable tempura. It was terrible! The chicken was dry, beef was cold, rice was oversteamed and clumpy, and vegetable tempura was doughy and cold. "The care is in the details," so to speak; especially in a Japanese restaurant. The service is like the food, i.e., just okay on a good day. If it wasn't for the convenience of a semi-healthy option, I likely wouldn't eat here.
Florence Polanco
This place is a perfect quick stop for unforgettable yummy rice bowls. Add extra green onion and wow.
Frank G.
So delicious! Came by here with my dad around 6pm on a Thursday, the service was super fast! My dad went in to grab and it came right out in under 5 minutes! He got us 2 teriyaki chicken bowls and dang! Flavor punch to the tastebuds! I prefer the beef over the chicken, and since I haven't had the chicken in a long time, it was like tasting it for the first time all over again. It was so delicious! I got so full I couldn't even finish the whole thing! Just be careful with the sauce cause too much it'll ruin the rice, it sits at the bottom and becomes super sweet and salty. I can't wait to come back and get a beef bowl next time.
Brenton Metzler
Great food and good price !
Mike And Bianca T.
The sushi is okay but the teriyaki bowls are the bomb! Always come in and grab lunch. Very fast and friendly staff.
Serina M.
You know I've always loved Masarus's. Great food, good customer service and even better that we can order on our phones. I love that it's fast and I love that we have 2 locations. Such affordable dishes and did I say delicious. Yes !!! Super delicious, worth every dollar! Even though it's not ever expensive. No one will ever change my mind on anything except that I notice in the last several years the teriyaki sauce changed. Mmmhmmm I noticed but I'm not complaining because it's still delicious. Though the previous sauce had a sweeter taste this one a tad bitter but still good. Anyways yummy !! Love it !!
Megan S.
Food is excellent! Service is subpar. The women who work there are VERY Rude! From answering the phone like it's a nuisance, to not smiling or greeting their customers, to a you're the customer so you're wrong kind of attitude! Recommend re-staffing!
Brett Bly
I've only had the chicken salad but it was bomb! I've had it about 4 or 5 times. Love it!
Albert S.
Not the best customer service the women that work at front counter seam rude. Called in order said it would be ready in 10 minutes it's been over 30 min just for 3 chicken rice bowls. Workers in back listen to gangster rap with foul language. Management needs work. Not a organized staff.
I have been going to the Mary's Vineyard Masaru restaurant for the last couple of years. My opinion it was good at first then they had a "Cook" that over salted and over cooked.I stood away for a while then tried my luck again and it was tasty.A month later which is today I purchased from the Mary's Vineyard restaurant and to my surprise my daughter found a hair midway of her rice bowl!I was not too happy especially since it is a part of health code to be wearing a hair net when handling food!I will not be returning to this restaurant site ever.
Chere Harper
My husband and I went to eat lunch at this location this afternoon the lady behind the counter was extremely rude even rolled her eyes at me and told me she cant understand us since we were both speaking at the same time... After I paid she gave me my loose change back no ticket with my number on it and didn't tell me what number I was so we waited and then when the number was called we said is that our number she said I don't know what number are you... told her she didn't tell us and was also extremely rude long story short I won't be returning love the spicy shrimp roll but won't be eating there ever again
Jared Fleeman
Wow. The absolute worst customer service I’ve ever received in this town. From the minute we walked in the girl behind the counter rolled her eyes at us and then was rude and had an attitude. Almost like she had a personal issue with us without even knowing us. I’ve been a customer here for 15 years. Time to take my business elsewhere. Who knows maybe I’ll buy the building next to it and be their competitor.
Sierra S.
Never had anything bad to say about this restaurant until Covid-19 hit and all of a sudden everyone looses their minds! Last Thursday I visited on my short lunch hour hoping to enjoy a nice relaxing lunch in a place with air conditioning (the place I work currently was experiencing air conditioning problems- so I had to work on animals all morning with no air conditioning). I noticed y'all were open and had NO signage in front stating "take out" only. Chairs were set up and NO signage saying certain seats were marked off for social distancing so after I ordered my food I went out to my car to grab a book. I sat down and waited for them to call my name. A while later it was ready so I sat down again. Just as I had my food ready with the sauce on my chicken and I was getting ready to take a bite, a VERY RUDE lady came out of the back and yelled "you can't eat here!!!" No where did it say you could not dine in. She could have said..I'm so sorry but we cannot have people sit down in our restaurant, I would have been fine with that. So I went out to sit in my car and eat and my food fell out in my lap. I was so upset I didn't get a chance to eat anything for lunch that day and it was a heavy surgery day. I went to try and talk to the manager after this happened but there was a long line and I was on a time crunch. Very upsetting. Doubt I will ever return.
Catelyn Miller
Love this place! Yummy food, good prices, and a friendly staff! Wish they had this place in Colorado
Dry chicken under flavored food 2 stars is being very generous. I've tried it 5 times now
I've been eating at this restaurant for years. Probably since they opened. It is my opinion that the food here has diminished in quality. Over the last 1+ years, I've had more complaints than satisfactory experiences here. For example, they hand shred the chicken for the chicken bowls, and in today's bowl alone, I had to spit out either bone, cartlidge, or some vascular matter three times. This has become common. Time before last, I had the chicken/beef combo plate with vegetable tempura. It was terrible! The chicken was dry, beef was cold, rice was oversteamed and clumpy, and vegetable tempura was doughy and cold. "The care is in the details," so to speak; especially in a Japanese restaurant. The service is like the food, i.e., just okay on a good day. If it wasn't for the convenience of a semi-healthy option, I likely wouldn't eat here.
This place is a perfect quick stop for unforgettable yummy rice bowls. Add extra green onion and wow.
So delicious! Came by here with my dad around 6pm on a Thursday, the service was super fast! My dad went in to grab and it came right out in under 5 minutes! He got us 2 teriyaki chicken bowls and dang! Flavor punch to the tastebuds! I prefer the beef over the chicken, and since I haven't had the chicken in a long time, it was like tasting it for the first time all over again. It was so delicious! I got so full I couldn't even finish the whole thing! Just be careful with the sauce cause too much it'll ruin the rice, it sits at the bottom and becomes super sweet and salty. I can't wait to come back and get a beef bowl next time.
Great food and good price !
The sushi is okay but the teriyaki bowls are the bomb! Always come in and grab lunch. Very fast and friendly staff.
You know I've always loved Masarus's. Great food, good customer service and even better that we can order on our phones. I love that it's fast and I love that we have 2 locations. Such affordable dishes and did I say delicious. Yes !!! Super delicious, worth every dollar! Even though it's not ever expensive. No one will ever change my mind on anything except that I notice in the last several years the teriyaki sauce changed. Mmmhmmm I noticed but I'm not complaining because it's still delicious. Though the previous sauce had a sweeter taste this one a tad bitter but still good. Anyways yummy !! Love it !!
Food is excellent! Service is subpar. The women who work there are VERY Rude! From answering the phone like it's a nuisance, to not smiling or greeting their customers, to a you're the customer so you're wrong kind of attitude! Recommend re-staffing!
I've only had the chicken salad but it was bomb! I've had it about 4 or 5 times. Love it!
Not the best customer service the women that work at front counter seam rude. Called in order said it would be ready in 10 minutes it's been over 30 min just for 3 chicken rice bowls. Workers in back listen to gangster rap with foul language. Management needs work. Not a organized staff.
Restaurantji Recommends
I have been going to the Mary's Vineyard Masaru restaurant for the last couple of years. My opinion it was good at first then they had a "Cook" that over salted and over cooked.I stood away for a while then tried my luck again and it was tasty.A month later which is today I purchased from the Mary's Vineyard restaurant and to my surprise my daughter found a hair midway of her rice bowl!I was not too happy especially since it is a part of health code to be wearing a hair net when handling food!I will not be returning to this restaurant site ever.
My husband and I went to eat lunch at this location this afternoon the lady behind the counter was extremely rude even rolled her eyes at me and told me she cant understand us since we were both speaking at the same time... After I paid she gave me my loose change back no ticket with my number on it and didn't tell me what number I was so we waited and then when the number was called we said is that our number she said I don't know what number are you... told her she didn't tell us and was also extremely rude long story short I won't be returning love the spicy shrimp roll but won't be eating there ever again
Wow. The absolute worst customer service I’ve ever received in this town. From the minute we walked in the girl behind the counter rolled her eyes at us and then was rude and had an attitude. Almost like she had a personal issue with us without even knowing us. I’ve been a customer here for 15 years. Time to take my business elsewhere. Who knows maybe I’ll buy the building next to it and be their competitor.
Never had anything bad to say about this restaurant until Covid-19 hit and all of a sudden everyone looses their minds! Last Thursday I visited on my short lunch hour hoping to enjoy a nice relaxing lunch in a place with air conditioning (the place I work currently was experiencing air conditioning problems- so I had to work on animals all morning with no air conditioning). I noticed y'all were open and had NO signage in front stating "take out" only. Chairs were set up and NO signage saying certain seats were marked off for social distancing so after I ordered my food I went out to my car to grab a book. I sat down and waited for them to call my name. A while later it was ready so I sat down again. Just as I had my food ready with the sauce on my chicken and I was getting ready to take a bite, a VERY RUDE lady came out of the back and yelled "you can't eat here!!!" No where did it say you could not dine in. She could have said..I'm so sorry but we cannot have people sit down in our restaurant, I would have been fine with that. So I went out to sit in my car and eat and my food fell out in my lap. I was so upset I didn't get a chance to eat anything for lunch that day and it was a heavy surgery day. I went to try and talk to the manager after this happened but there was a long line and I was on a time crunch. Very upsetting. Doubt I will ever return.
Love this place! Yummy food, good prices, and a friendly staff! Wish they had this place in Colorado