So it’s a 106 today and I walk in to grab a water for my son who is 6 and my daughter. We are walking around downtown area and they told me no that I had to purchase something it just got to me. It’s a heat wave and I can’t stop and get water my son is sweating and so is the rest of my family. Thought this chain was better than that
Service: 1
Natalie T
Nice. Friendly staff and quick baristas with a decent espresso.
Atmosphere: 4
Food: 5
Service: 5
Mike Rodriguez
Bought a coffee always my regular place to get coffee twice a week walked out to drop my coffee asked to to get access to restroom but someone was in there walked out and came back inside and asked a lady how to open the restroom was very rude and said I had to buy something that moment I told her I had just earlier and said I couldn’t use the restroom very rude and unprofessional and was not cool she did that. Don’t appreciate that and hope you don’t need to use the restroom cause you will be denied! Beware rude older lady in there
Atmosphere: 1
Maria Inglada
We place our order online we get there and the employees were friendly the location was clean and our coffees and pastries were delicious. Thanks guys I will go again. ;)
Atmosphere: 5
Food: 5
Service: 5
Moses
TLDR: Disappointing and Uncomfortable Experience
I visited this Starbucks on 02/06/2025 between 6 and 7 PM for a first date. My date and I, both coming from different towns, chose this location as a midway point. Upon entering, we were greeted politely, but when I asked if they had a restroom, the employee’s demeanor immediately shifted. She coldly stated that restrooms were for customers only and walked away, making us feel unwelcome. Even after I mentioned we planned to order, the uncomfortable atmosphere led us to leave.
As we exited, a male employee kindly offered to open the restroom, but by then, we had decided to take our business elsewhere. Through the window, I noticed the female employee shrugging with a smirk. My date and I both felt the interaction carried undertones of discrimination, making what should have been a special evening an upsetting experience.
I called the next day to report the incident, but the response felt dismissive and uninterested. I understand restroom policies, but the way we were treated after simply asking a question was unacceptable. We had every intention of ordering, but instead, we were left feeling unwelcome and disrespected.
Atmosphere: 1
Service: 1
Daniel Martinez
Kid-friendliness: Si
Atmosphere: 5
Food: 5
Service: 3
Flash826 V
By far the worst customer service of any Starbucks in Visalia. If I can avoid going to this one, I do. Goshen and Walnut are friendly and amazing, organized and efficient. Drop the negative vibes, Main St. It isn’t cute. (8/9, 6:45am)
Atmosphere: 1
Food: 1
Service: 1
Shasta Landrum
The service was impeccable, and the food and drink were fantastic! The atmosphere/surroundings were crowded, there wasn't enough space to sit and enjoy the coffee and there was nowhere to plug your laptop in.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Bacon Gouda & Egg Sandwich
myron wiley
So busy, but always done a great job .
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Bacon Gouda & Egg Sandwich
C. War
One of the better Starbucks I've visited. Coffee drinks are consistent and are beautifully created. The workers make it clear that they care about their work. Very cool!!The store is very small, so a little tight trying to navigate between people sitting and talking vs people in line to order vs people waiting on their orders.
I am here right now (10-21-23) in the evening near closing time. Evan was such a pleasant, friendly server. I bet he is like that all day. It just makes a visit to this site so nice. He immediately understood my request about the tea ingredients. Thanks.
Atmosphere: 5
Service: 5
Rafael Segura
I have known the place for years but today the service of the cashier (kathi) was terrible. I asked her for what I expected to have access to the bathroom and she denied it to me but a young girl (American) arrived and she opened the bathroom herself. I understood the reason but I think that being there to serve you should be more attentive to everyone. I don't want to say that I saw it as discrimination but I still leave it to the manager's discretion.
So it’s a 106 today and I walk in to grab a water for my son who is 6 and my daughter. We are walking around downtown area and they told me no that I had to purchase something it just got to me. It’s a heat wave and I can’t stop and get water my son is sweating and so is the rest of my family. Thought this chain was better than that
Service: 1
Nice. Friendly staff and quick baristas with a decent espresso.
Atmosphere: 4
Food: 5
Service: 5
Bought a coffee always my regular place to get coffee twice a week walked out to drop my coffee asked to to get access to restroom but someone was in there walked out and came back inside and asked a lady how to open the restroom was very rude and said I had to buy something that moment I told her I had just earlier and said I couldn’t use the restroom very rude and unprofessional and was not cool she did that. Don’t appreciate that and hope you don’t need to use the restroom cause you will be denied! Beware rude older lady in there
Atmosphere: 1
We place our order online we get there and the employees were friendly the location was clean and our coffees and pastries were delicious. Thanks guys I will go again. ;)
Atmosphere: 5
Food: 5
Service: 5
TLDR: Disappointing and Uncomfortable Experience
I visited this Starbucks on 02/06/2025 between 6 and 7 PM for a first date. My date and I, both coming from different towns, chose this location as a midway point. Upon entering, we were greeted politely, but when I asked if they had a restroom, the employee’s demeanor immediately shifted. She coldly stated that restrooms were for customers only and walked away, making us feel unwelcome. Even after I mentioned we planned to order, the uncomfortable atmosphere led us to leave.
As we exited, a male employee kindly offered to open the restroom, but by then, we had decided to take our business elsewhere. Through the window, I noticed the female employee shrugging with a smirk. My date and I both felt the interaction carried undertones of discrimination, making what should have been a special evening an upsetting experience.
I called the next day to report the incident, but the response felt dismissive and uninterested. I understand restroom policies, but the way we were treated after simply asking a question was unacceptable. We had every intention of ordering, but instead, we were left feeling unwelcome and disrespected.
Atmosphere: 1
Service: 1
Kid-friendliness: Si
Atmosphere: 5
Food: 5
Service: 3
By far the worst customer service of any Starbucks in Visalia. If I can avoid going to this one, I do. Goshen and Walnut are friendly and amazing, organized and efficient. Drop the negative vibes, Main St. It isn’t cute. (8/9, 6:45am)
Atmosphere: 1
Food: 1
Service: 1
The service was impeccable, and the food and drink were fantastic! The atmosphere/surroundings were crowded, there wasn't enough space to sit and enjoy the coffee and there was nowhere to plug your laptop in.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Bacon Gouda & Egg Sandwich
So busy, but always done a great job .
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Bacon Gouda & Egg Sandwich
One of the better Starbucks I've visited. Coffee drinks are consistent and are beautifully created. The workers make it clear that they care about their work. Very cool!!The store is very small, so a little tight trying to navigate between people sitting and talking vs people in line to order vs people waiting on their orders.
Atmosphere: 4
Food: 5
Service: 5
Restaurantji Recommends
Good double breve but served room temp ??
Good double breve but served room temp ??
My favorite starbucks!
Atmosphere: 5
Food: 5
Service: 5
I am here right now (10-21-23) in the evening near closing time. Evan was such a pleasant, friendly server. I bet he is like that all day. It just makes a visit to this site so nice. He immediately understood my request about the tea ingredients. Thanks.
Atmosphere: 5
Service: 5
I have known the place for years but today the service of the cashier (kathi) was terrible. I asked her for what I expected to have access to the bathroom and she denied it to me but a young girl (American) arrived and she opened the bathroom herself. I understood the reason but I think that being there to serve you should be more attentive to everyone. I don't want to say that I saw it as discrimination but I still leave it to the manager's discretion.
Atmosphere: 4
Food: 4
Service: 1
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