I visited this Starbucks on 02/06/2025 between 6 and 7 PM for a first date. My date and I, both coming from different towns, chose this location as a midway point. Upon entering, we were greeted politely, but when I asked if they had a restroom, the employee’s demeanor immediately shifted. She coldly stated that restrooms were for customers only and walked away, making us feel unwelcome. Even after I mentioned we planned to order, the uncomfortable atmosphere led us to leave.
As we exited, a male employee kindly offered to open the restroom, but by then, we had decided to take our business elsewhere. Through the window, I noticed the female employee shrugging with a smirk. My date and I both felt the interaction carried undertones of discrimination, making what should have been a special evening an upsetting experience.
I called the next day to report the incident, but the response felt dismissive and uninterested. I understand restroom policies, but the way we were treated after simply asking a question was unacceptable. We had every intention of ordering, but instead, we were left feeling unwelcome and disrespected.
Atmosphere: 1
Service: 1
Daniel Martinez
Kid-friendliness: Si
Atmosphere: 5
Food: 5
Service: 3
Flash826 V
By far the worst customer service of any Starbucks in Visalia. If I can avoid going to this one, I do. Goshen and Walnut are friendly and amazing, organized and efficient. Drop the negative vibes, Main St. It isn’t cute. (8/9, 6:45am)
Atmosphere: 1
Food: 1
Service: 1
Shasta Landrum
The service was impeccable, and the food and drink were fantastic! The atmosphere/surroundings were crowded, there wasn't enough space to sit and enjoy the coffee and there was nowhere to plug your laptop in.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Bacon Gouda & Egg Sandwich
myron wiley
So busy, but always done a great job .
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Bacon Gouda & Egg Sandwich
C. War
One of the better Starbucks I've visited. Coffee drinks are consistent and are beautifully created. The workers make it clear that they care about their work. Very cool!!The store is very small, so a little tight trying to navigate between people sitting and talking vs people in line to order vs people waiting on their orders.
Atmosphere: 4
Food: 5
Service: 5
Misael Ramos Carrasco
Good double breve but served room temp ??
Misael Ramos
Good double breve but served room temp ??
Jer Macias
My favorite starbucks!
Atmosphere: 5
Food: 5
Service: 5
Brenda Cervantes
I am here right now (10-21-23) in the evening near closing time. Evan was such a pleasant, friendly server. I bet he is like that all day. It just makes a visit to this site so nice. He immediately understood my request about the tea ingredients. Thanks.
I have known the place for years but today the service of the cashier (kathi) was terrible. I asked her for what I expected to have access to the bathroom and she denied it to me but a young girl (American) arrived and she opened the bathroom herself. I understood the reason but I think that being there to serve you should be more attentive to everyone. I don't want to say that I saw it as discrimination but I still leave it to the manager's discretion.
Atmosphere: 4
Food: 4
Service: 1
Jacob De Leon
Good atmosphere
Atmosphere: 5
Food: 5
Service: 5
w
Funniest starbucks team i have ever seen, the banter they had with each other was great. Great team work and morale. Hope they keep cracking jokes during their time there ?
TLDR: Disappointing and Uncomfortable Experience
I visited this Starbucks on 02/06/2025 between 6 and 7 PM for a first date. My date and I, both coming from different towns, chose this location as a midway point. Upon entering, we were greeted politely, but when I asked if they had a restroom, the employee’s demeanor immediately shifted. She coldly stated that restrooms were for customers only and walked away, making us feel unwelcome. Even after I mentioned we planned to order, the uncomfortable atmosphere led us to leave.
As we exited, a male employee kindly offered to open the restroom, but by then, we had decided to take our business elsewhere. Through the window, I noticed the female employee shrugging with a smirk. My date and I both felt the interaction carried undertones of discrimination, making what should have been a special evening an upsetting experience.
I called the next day to report the incident, but the response felt dismissive and uninterested. I understand restroom policies, but the way we were treated after simply asking a question was unacceptable. We had every intention of ordering, but instead, we were left feeling unwelcome and disrespected.
Atmosphere: 1
Service: 1
Kid-friendliness: Si
Atmosphere: 5
Food: 5
Service: 3
By far the worst customer service of any Starbucks in Visalia. If I can avoid going to this one, I do. Goshen and Walnut are friendly and amazing, organized and efficient. Drop the negative vibes, Main St. It isn’t cute. (8/9, 6:45am)
Atmosphere: 1
Food: 1
Service: 1
The service was impeccable, and the food and drink were fantastic! The atmosphere/surroundings were crowded, there wasn't enough space to sit and enjoy the coffee and there was nowhere to plug your laptop in.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Bacon Gouda & Egg Sandwich
So busy, but always done a great job .
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Bacon Gouda & Egg Sandwich
One of the better Starbucks I've visited. Coffee drinks are consistent and are beautifully created. The workers make it clear that they care about their work. Very cool!!The store is very small, so a little tight trying to navigate between people sitting and talking vs people in line to order vs people waiting on their orders.
Atmosphere: 4
Food: 5
Service: 5
Good double breve but served room temp ??
Good double breve but served room temp ??
My favorite starbucks!
Atmosphere: 5
Food: 5
Service: 5
I am here right now (10-21-23) in the evening near closing time. Evan was such a pleasant, friendly server. I bet he is like that all day. It just makes a visit to this site so nice. He immediately understood my request about the tea ingredients. Thanks.
Atmosphere: 5
Service: 5
Restaurantji Recommends
I have known the place for years but today the service of the cashier (kathi) was terrible. I asked her for what I expected to have access to the bathroom and she denied it to me but a young girl (American) arrived and she opened the bathroom herself. I understood the reason but I think that being there to serve you should be more attentive to everyone. I don't want to say that I saw it as discrimination but I still leave it to the manager's discretion.
Atmosphere: 4
Food: 4
Service: 1
Good atmosphere
Atmosphere: 5
Food: 5
Service: 5
Funniest starbucks team i have ever seen, the banter they had with each other was great. Great team work and morale. Hope they keep cracking jokes during their time there ?
Good atmosphere
Atmosphere: 5
Food: 5
Service: 5
Way overpriced
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