They claim you have to buy something in order for you to get ice water which is free at other Starbucks.
Lisa Simmons
Great service and very friendly
Jackson Hu
A Little Surprised — No More Water at Starbucks?
Hi Starbucks Team,
I’ve always appreciated that your stores were a place of comfort, kindness, and yes—even a simple cup of water. Today I stopped by a store, didn’t place an order, and kindly asked for a small cup of water. The barista refused, saying it’s “only for paying customers.”
I understand each location might have its own policies, but I have to admit—it felt a bit off. Isn’t hospitality part of the Starbucks spirit? It’s just water.
I wasn’t looking for a free latte. Just a sip of humanity.
Hope this isn’t a new direction the brand is taking.
Best, Jax
Nestor Rodriguez
This place is fairly new and clean. I ordered a simple coffee, and the experience was smooth—no lines, quick service, and a friendly staff. Everything was well-run, so I’d happily give it a five-star rating.
Antonia Mercado
Terrible service. There have been two times in which they left me talking alone. I felt discriminated against.
Morgan Woolf
Kind people and a great spot to get some work done during a rainstorm
Atmosphere: 5
Food: 5
Service: 5
Janet Cesena
How you going to have a Starbucks in a truck stop and not be trucker friendly, I was denied services their lobby was closed, did they want me to drive my semi through the drive through. Be more trucker friendly
Service: 1
Magdalena Aguilar
Love it
Atmosphere: 5
Food: 5
Service: 5
Alex S
I have been coming since they first opened everyday in the morning. It was the best drive thru in all of Visalia and the fastest too, but these last few months have been slow. It’s very frustrating as now I am late to work. I have not been going consistently anymore because of this. I usually wait no more than 3-4 minutes and now I and waiting almost 10 minutes in the drive thru. I did see that there has been new staff at the drive thru so I don’t know if that is the issue.
Atmosphere: 5
Food: 4
Service: 1
Yulia Rossignoli
The staff are so kind and friendly here! I love going through drive through shed I'm in town just to get treated so well.
Inside is closed but drive through take forever when nobody was in the line.
Atmosphere: 1
Service: 1
Jane Media Services
The hours on the door don’t match the hours they open…
Service: 2
Rupinder Bajwa
Today, Friday at 8:40 PM I am a truck driver, they close at 9:30 PM but theydoor close so I’m going to walking to drive-through to order drink but they not allow to me order today every time I’m stop here they drive through worker he’s crazy. I’m not a stop anymore here.
Navyfamof6 Ak Family
Horribly rude barista. I’m a true starbs girl and have never experienced such rude customer service.
They claim you have to buy something in order for you to get ice water which is free at other Starbucks.
Great service and very friendly
A Little Surprised — No More Water at Starbucks?
Hi Starbucks Team,
I’ve always appreciated that your stores were a place of comfort, kindness, and yes—even a simple cup of water.
Today I stopped by a store, didn’t place an order, and kindly asked for a small cup of water. The barista refused, saying it’s “only for paying customers.”
I understand each location might have its own policies, but I have to admit—it felt a bit off. Isn’t hospitality part of the Starbucks spirit? It’s just water.
I wasn’t looking for a free latte. Just a sip of humanity.
Hope this isn’t a new direction the brand is taking.
Best,
Jax
This place is fairly new and clean. I ordered a simple coffee, and the experience was smooth—no lines, quick service, and a friendly staff. Everything was well-run, so I’d happily give it a five-star rating.
Terrible service. There have been two times in which they left me talking alone. I felt discriminated against.
Kind people and a great spot to get some work done during a rainstorm
Atmosphere: 5
Food: 5
Service: 5
How you going to have a Starbucks in a truck stop and not be trucker friendly, I was denied services their lobby was closed, did they want me to drive my semi through the drive through. Be more trucker friendly
Service: 1
Love it
Atmosphere: 5
Food: 5
Service: 5
I have been coming since they first opened everyday in the morning. It was the best drive thru in all of Visalia and the fastest too, but these last few months have been slow. It’s very frustrating as now I am late to work. I have not been going consistently anymore because of this. I usually wait no more than 3-4 minutes and now I and waiting almost 10 minutes in the drive thru. I did see that there has been new staff at the drive thru so I don’t know if that is the issue.
Atmosphere: 5
Food: 4
Service: 1
The staff are so kind and friendly here! I love going through drive through shed I'm in town just to get treated so well.
Atmosphere: 4
Food: 5
Service: 5
Restaurantji Recommends
Drinks made with perfection.
Atmosphere: 5
Food: 4
Service: 5
Inside is closed but drive through take forever when nobody was in the line.
Atmosphere: 1
Service: 1
The hours on the door don’t match the hours they open…
Service: 2
Today, Friday at 8:40 PM I am a truck driver, they close at 9:30 PM but theydoor close so I’m going to walking to drive-through to order drink but they not allow to me order today every time I’m stop here they drive through worker he’s crazy. I’m not a stop anymore here.
Horribly rude barista. I’m a true starbs girl and have never experienced such rude customer service.
Atmosphere: 3
Food: 5
Service: 1
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