Way better than that place on Main. Authentic and made right
Di Huang
In and out. Didnt even get to try it. Was told ten minute wait for Boba on a Sunday at 1230 and being the only people in the place is bad enough, but reading the responses from the owner to other people leaving critical reviews is another. Condescending, and rude enough that I’m not only never coming back again, ever, but going to tell everyone I know to never come here again also. Maybe change your attitude and perhaps be ready for business on a weekend? Literally, shame on you
s a
God I wish I can rate it lower. How is the manager himself less professional than the baristas? Not in proper dress code, wearing a beer shirt and a baseball cap, cursing, giving free drinks to select people while paying customers are around. I watched as he left with his friends and did burnouts and sped well over the speed limit out of the parking lot…as a retail worker, it was truly disgusting to see how someone so unprofessional can be a higher up…not good at all for the business.
Reply: …I can’t… I wasn’t trying to “hate”. I wanted to like the place but the way the management was acting I couldn’t. What’s the lie? That management isn’t wearing the same dress code as baristas? That’s true. That they’re giving out free drinks? I have seen it. That they’re cursing? I’ve heard it. The fact that they peeled out? I was also there! How can you sit there and tell me it’s not true? I don’t have any reason to lie about that? It doesn’t benefit me. I’m just trying to warn customers of how management is acting. I didn’t say it was tonight either. It wasn’t. I was sitting on it. I didn’t want to write a review but It irked me. So I came back to see if anything has changed but no it’s still acting the same. And now you’re saying I’m wrong instead of just pulling up your pants and saying you apologize and you’ll talk to them? Wow… Ughg. I would rate 0 if I could.
Animecherry05
I am not the type to write reviews but this needs to be shared. I've gone to Teaspoon a rare occasions for promotions or deals. I enjoy going for there specialty drinks and had positive experiences Today at 7pm me and my friend had ordered the new double matcha. There was one barista working and she was nice, we even sign up to receive 3 dollars off our drinks and left a 20% tip. The drink was made perfectly and we both enjoyed our drinks and would recommend. However, couple minutes later I had almost swallowed a very small piece of hard plastic in my drink. Small enough that it passed through their regular straws, I thought it was ice but it did not have the same cold feeling of it. I have the picture to prove it. Luckily, I was only minutes away from the Visalia location to confront this issue. I had explain to the same barista what had happen, as any barista she had apologized gave me my half of my refund for my drink and made me a new one. I had handed her the plastic that was found in my drink, she identify that this plastic came from a blender that didn't have blades but plastic ones to mix a drink base on the brown coloration and piece. I had thought so because tea does stain plastic overtime but it doesn't explain the black spots that look like mold. She said that she will strain the drink out of the pitcher when making me a new one to prevent impurities such as this. I received the new drink and went on my way. While one the road I swallowed that same piece of plastic again! It was too late now and I was in complete dissatisfaction that it was in my second drink. When coming back I had strain my friends drink myself and found she too had plastic in her drink. This not only happened once but three times in one trip. I never had the most uncomfortable experience at any establishment. As someone that has worked in the food industry for many years this unacceptable and unsanitary. Objects that are use to make drinks should always be replaced every 6 months or when showing signs of wear and tear, also rinse properly with every use. I can't imagine this happening to anyone else which can lead to more serious issue that can have someone fully swallowing it and can disrupt the integrity of the business. I won't let prevent others from going to Teaspoon but, personally I will not continue going to this place ever again. All I ask from the staff at Teaspoon is to do better and asked to be contacted for a full refund.
Sam Rodriguez
Good service and good quality drinks, they even let me and my date talk a little bit after hours 😊
Arielle Gonzalez
I've had teaspoon only once before in the bay area and it was excellent. The visalia location is no different! I had the liquid gold which was iced oolong tea with lactose free cream. Their default cream is lactose free which is great. The location was clean inside and the cashier was friendly and notified me of their rewards program. A great experience overall. If you're in visalia you need to come here! Can't wait for their clovis location to open.
Lianna Saenz
The girl with the fake lashes is rude and not helpful at all. I asked about a drink and she said “and what about it?” Maybe I caught her at a bad time but definitely needs to work on her customer service skills 🙊 my drink was super yum though
Stella Garcia
I was greeted by Ariana and she was very helpful. This was my first time in the place and she recommended I download the app. She also made a very delicious Jasmine Tea drink and it was perfect: zero sweetener added. Thanks Adriana!
Geraldine Jordan
Zero costumer service skills for the employees. Good thing their tea makes up for it.
Jason Bourne
They take orders then cancel I won't be spending money here and the orders always come sloppy , neg , she replys bu the was made before the window , horrible service , lies , bad biz practice
I will never be ordering from this company ever again they are very unprofessional ! Very dissatisfied and disappointed the way they treat there customers
Sofia Cuevas
Great little shop, as soon as you walk thru the door it smells so good… like sweet honey boba pearls, I love it! I love the milk tea boba & strawberry sangria. The size of the cups are a little small for the price but the drinks are really good and the staff is always friendly so that keeps me coming back.
Lyle Patti
10/10 would definitely recommend!! The atmosphere is relaxing, the lady that helped us was so sweet, and we got our drinks quickly. She gave samples to my kiddos as we waited and I greatly appreciate that. The drinks were great!!
Atmosphere: 5
Food: 5
Service: 5
Amanda Tercero
The ladies are always so helpful
Atmosphere: 5
Food: 5
Service: 5
Neil Jennings-McDonagh
Love this place wish the drinks came in bigger sizes but love the cups lids straws please don’t change any of it. But bigger sizes for your drinks. It’s always clean. And a Calm place to visit even my husband who is a police officer said he likes it more then Starbucks or Duncan because he can just sit down feel safe and think for a second
Way better than that place on Main. Authentic and made right
In and out. Didnt even get to try it. Was told ten minute wait for Boba on a Sunday at 1230 and being the only people in the place is bad enough, but reading the responses from the owner to other people leaving critical reviews is another. Condescending, and rude enough that I’m not only never coming back again, ever, but going to tell everyone I know to never come here again also. Maybe change your attitude and perhaps be ready for business on a weekend? Literally, shame on you
God I wish I can rate it lower. How is the manager himself less professional than the baristas? Not in proper dress code, wearing a beer shirt and a baseball cap, cursing, giving free drinks to select people while paying customers are around. I watched as he left with his friends and did burnouts and sped well over the speed limit out of the parking lot…as a retail worker, it was truly disgusting to see how someone so unprofessional can be a higher up…not good at all for the business.
Reply: …I can’t… I wasn’t trying to “hate”. I wanted to like the place but the way the management was acting I couldn’t. What’s the lie? That management isn’t wearing the same dress code as baristas? That’s true. That they’re giving out free drinks? I have seen it. That they’re cursing? I’ve heard it. The fact that they peeled out? I was also there! How can you sit there and tell me it’s not true? I don’t have any reason to lie about that? It doesn’t benefit me. I’m just trying to warn customers of how management is acting. I didn’t say it was tonight either. It wasn’t. I was sitting on it. I didn’t want to write a review but It irked me. So I came back to see if anything has changed but no it’s still acting the same. And now you’re saying I’m wrong instead of just pulling up your pants and saying you apologize and you’ll talk to them? Wow… Ughg. I would rate 0 if I could.
I am not the type to write reviews but this needs to be shared. I've gone to Teaspoon a rare occasions for promotions or deals. I enjoy going for there specialty drinks and had positive experiences Today at 7pm me and my friend had ordered the new double matcha. There was one barista working and she was nice, we even sign up to receive 3 dollars off our drinks and left a 20% tip. The drink was made perfectly and we both enjoyed our drinks and would recommend. However, couple minutes later I had almost swallowed a very small piece of hard plastic in my drink. Small enough that it passed through their regular straws, I thought it was ice but it did not have the same cold feeling of it. I have the picture to prove it. Luckily, I was only minutes away from the Visalia location to confront this issue. I had explain to the same barista what had happen, as any barista she had apologized gave me my half of my refund for my drink and made me a new one. I had handed her the plastic that was found in my drink, she identify that this plastic came from a blender that didn't have blades but plastic ones to mix a drink base on the
brown coloration and piece. I had thought so because tea does stain plastic overtime but it doesn't explain the black spots that look like mold. She said that she will strain the drink out of the pitcher when making me a new one to prevent impurities such as this. I received the new drink and went on my way. While one the road I swallowed that same piece of plastic again! It was too late now and I was in complete dissatisfaction that it was in my second drink. When coming back I had strain my friends drink myself and found she too had plastic in her drink. This not only happened once but three times in one trip. I never had the most uncomfortable experience at any establishment. As someone that has worked in the food industry for many years this unacceptable and unsanitary. Objects that are use to make drinks should always be replaced every 6 months or when showing signs of wear and tear, also rinse properly with every use. I can't imagine this happening to anyone else which can lead to more serious issue that can have someone fully swallowing it and can disrupt the integrity of the business. I won't let prevent others from going to Teaspoon but, personally I will not continue going to this place ever again. All I ask from the staff at Teaspoon is to do better and asked to be contacted for a full refund.
Good service and good quality drinks, they even let me and my date talk a little bit after hours 😊
I've had teaspoon only once before in the bay area and it was excellent. The visalia location is no different! I had the liquid gold which was iced oolong tea with lactose free cream. Their default cream is lactose free which is great. The location was clean inside and the cashier was friendly and notified me of their rewards program. A great experience overall. If you're in visalia you need to come here! Can't wait for their clovis location to open.
The girl with the fake lashes is rude and not helpful at all. I asked about a drink and she said “and what about it?” Maybe I caught her at a bad time but definitely needs to work on her customer service skills 🙊 my drink was super yum though
I was greeted by Ariana and she was very helpful. This was my first time in the place and she recommended I download the app. She also made a very delicious Jasmine Tea drink and it was perfect: zero sweetener added. Thanks Adriana!
Zero costumer service skills for the employees. Good thing their tea makes up for it.
They take orders then cancel I won't be spending money here and the orders always come sloppy , neg , she replys bu the was made before the window , horrible service , lies , bad biz practice
Restaurantji Recommends
I will never be ordering from this company ever again they are very unprofessional ! Very dissatisfied and disappointed the way they treat there customers
Great little shop, as soon as you walk thru the door it smells so good… like sweet honey boba pearls, I love it! I love the milk tea boba & strawberry sangria. The size of the cups are a little small for the price but the drinks are really good and the staff is always friendly so that keeps me coming back.
10/10 would definitely recommend!! The atmosphere is relaxing, the lady that helped us was so sweet, and we got our drinks quickly. She gave samples to my kiddos as we waited and I greatly appreciate that. The drinks were great!!
Atmosphere: 5
Food: 5
Service: 5
The ladies are always so helpful
Atmosphere: 5
Food: 5
Service: 5
Love this place wish the drinks came in bigger sizes but love the cups lids straws please don’t change any of it. But bigger sizes for your drinks. It’s always clean. And a Calm place to visit even my husband who is a police officer said he likes it more then Starbucks or Duncan because he can just sit down feel safe and think for a second
Atmosphere: 5
Food: 5
Service: 5
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