The girl answered the phone I ask was this the business , she got rude an didn’t even answer the question , she jus kept saying how can I help u , then she was rude hang up so I called back and then she wanted to argue very much unprofessional, don’t eat here their racist only hire an treat Mexicans good they act racist to everyone else ,
esmeralda
I placed an order last night Thursday May 22nd. and what I received was completely unacceptable. I understand that mistakes can happen, but the quality of the order I received reflects a serious lapse in standards.
I attempted to reach someone by phone to address this directly, but unfortunately, no one answered. This lack of responsiveness only adds to the frustration.
It is both disappointing and concerning that this level of service is being delivered. I strongly encourage you to review your training protocols and ensure your team understands the importance of quality and customer care.
Steven Carrera
Inflation deal with it!!!
Amanda Brodd
Just went into this establishment to grab two large Mac and Cheeses. The portion size has gotten very smaller. Besides the point, the lady at the window was extremely rude and short. I received my food and proceeded to put my debit card back into my purse. She forcefully opened the window while I was putting my card back in my purse saying” what else do you need” I responded nothing just putting my debit card in my purse. She than proceeded to tell I needed to move out of the line right away. I told her no one was behind me. She still continued on to to rude. As I was getting my stuff together to move. As I got my debit card back into my purse I drove off and will never be back. The girl with the old rosary chain and fake big eyelashes needs some customer service training.
Andrew Caro
I frequent El Pollo Loco in Vista off of Melrose Dr. Miguel and Crystal are great representatives of El Pollo Loco. They always greet you with a smile. You always leave there with your complete meal. They double and triple check you got everything you need.
Oscar Salinas
Crystal, the manager was helpful. Props to her for recommending me what to eat. I got a 4 piece leg and thigh with a rice for a side. The chicken was juicy and the rice was cooked to perfection.
Lidia V
Nice and clean place to eat
RAUL GUTIERREZ
I love El pollo loco on vista ca: they have a big menue, and the employees are so nice, also serviceable, my order it was so quickly, and fresh.
Atmosphere: 5
Food: 5
Service: 5
Leonila Leon Martinez
Thank God for the hands that prepared the delicious Chicken and they give a great service, thank you
Fast food. Nuf said.
The girl answered the phone I ask was this the business , she got rude an didn’t even answer the question , she jus kept saying how can I help u , then she was rude hang up so I called back and then she wanted to argue very much unprofessional, don’t eat here their racist only hire an treat Mexicans good they act racist to everyone else ,
I placed an order last night Thursday May 22nd. and what I received was completely unacceptable. I understand that mistakes can happen, but the quality of the order I received reflects a serious lapse in standards.
I attempted to reach someone by phone to address this directly, but unfortunately, no one answered. This lack of responsiveness only adds to the frustration.
It is both disappointing and concerning that this level of service is being delivered. I strongly encourage you to review your training protocols and ensure your team understands the importance of quality and customer care.
Inflation deal with it!!!
Just went into this establishment to grab two large Mac and Cheeses. The portion size has gotten very smaller.
Besides the point, the lady at the window was extremely rude and short. I received my food and proceeded to put my debit card back into my purse. She forcefully opened the window while I was putting my card back in my purse saying” what else do you need” I responded nothing just putting my debit card in my purse. She than proceeded to tell I needed to move out of the line right away. I told her no one was behind me. She still continued on to to rude. As I was getting my stuff together to move. As I got my debit card back into my purse I drove off and will never be back. The girl with the old rosary chain and fake big eyelashes needs some customer service training.
I frequent El Pollo Loco in Vista off of Melrose Dr. Miguel and Crystal are great representatives of El Pollo Loco. They always greet you with a smile. You always leave there with your complete meal. They double and triple check you got everything you need.
Crystal, the manager was helpful. Props to her for recommending me what to eat. I got a 4 piece leg and thigh with a rice for a side. The chicken was juicy and the rice was cooked to perfection.
Nice and clean place to eat
I love El pollo loco on vista ca: they have a big menue, and the employees are so nice, also serviceable, my order it was so quickly, and fresh.
Atmosphere: 5
Food: 5
Service: 5
Thank God for the hands that prepared the delicious Chicken and they give a great service, thank you
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Very good service, Raúl served us very friendly and fast, excellent customer service! We love Pollo Loco!
Atmosphere: 5
Food: 5
Service: 5
In this location they have very good service, very good service from Raul.
Atmosphere: 5
Food: 5
Service: 5
Good service
Atmosphere: 5
Food: 5
Service: 5
The employees are talking and don't get the orders out on time.
Raul was awesome!
Atmosphere: 5
Food: 5
Service: 5
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