My friend and I went to get some food, and everything was fine until we got our order. When Yasmine (or Jasmine) took our order, she rushed us and didn’t seem patient at all. I always check the food before leaving, and noticed it was wrong. We parked, walked back in, and stood at the counter waiting for help.
Yasmine came up to us and was immediately hostile when we calmly told her our order was incorrect. We had simply asked for four tacos with no salsa — not a big deal, but she made it into one. She asked for our receipt and told us the order was right. We pointed out the mistake, and also mentioned the fries in our meal looked skimpy. Her response? “So you want more fries??” Said with attitude. Honestly, yes — especially after getting our order wrong.
The irony is she was wearing a badge that said “I guarantee your order is 100% right.” Then she threw away our receipt and didn’t say anything else. As we were walking out, we could hear her talking badly about us — not even waiting until we were out the door. Completely unprofessional and rude.
This could’ve been a simple, friendly fix. A “Sorry about that, let me take care of it” would’ve been enough. Instead, we left feeling disrespected for no reason.
Atmosphere: 1
Service: 1
Cris Martinez
Store hours say 3:30 but I showed up at 3 and they were closed .
Service: 1
Jesus Nambo
Great place
Atmosphere: 5
Food: 5
Service: 5
Maria Romero
If i could put a Zero Star rating i would the fries they handed to us were the worst of the worst very stale and dry and old never ever coming here again and wouldn’t recommend it.
Atmosphere: 1
Food: 1
Service: 1
Eric Nelson
Racoon's
Atmosphere: 5
Food: 5
Service: 5
Carmen Sanchez
Monica r. Was very rude today she give me a terrible customer service .
M Abalos
I thought my drive-thru experience was going to be in and out and all I wanted was a breakfast combo #22 and ice coffee (sandwich, hash brown, and drinks). Not complicated at all.
My incident occurred on Wednesday, 6/252/25, approximately 7am.
I was greeted and in seconds time I was placed on hold. Not sure why. My hold time must have lasted approximately 5 minutes. There was a car ahead of me and another behind at the time my order was being placed. I was able to see through the windows and saw that there were no customers inside the restaurant. I had my niece in my car and as a witness to my transaction, she too recalls the order (she ordered the coffee). By the way, staff never apologized for the wait.
Fast forward, my order was placed. I proceeded to drive up to the window where a female looking staff hands my order in a large paper bag. As I looked inside the bag, I had noticed hash browns were missing. When I brought it to staff’s attention, she said I had only asked for the breakfast sandwich and not #22. After going back and forth with my claim, I wasn’t sure why she continued to “argue” with me, stating that I did not order #22. I would have thought that as a trained drive-thru window cashier, she would have stopped arguing with me, got my order corrected without question, apologized and allowed me to drive off as a satisfied customer. Well, that morning, I was very unsatisfied.
The breakfast sandwich was alright. Would have been better tasting with hash browns to go with it. Due to lack of time, I was unable to wait for my order to be corrected. Sadly, in this case, I was never offered the opportunity. All staff offered was poor service.
For this review, I left zero stars for service. The drive-thru staff lacked professionalism and quality customer service. That morning, staff had choices to make when I confronted her that my hash brown was missing. Im pretty sure she could have re-rung my order in seconds and if she didn’t know how do it, she should have asked for a lead staff or manager to help.
I highly recommend that drive-thru staff gets re-trained on:
- how to speak to customers - how to keep customers satisfied - how to use a register and troubleshoot
Jack in the Box has been a part of my life since 70s. This incident will not stop me from returning to any of their restaurants.
Atmosphere: 4
Food: 3
Service: 1
A G
took a bit long but other than that awsome
Atmosphere: 5
Food: 5
Service: 3
Tammarra Delgado
It's self service but it's hard to get the attention of the only worker that works the front had to go back and forth to the counter to get everything they forgot to give us also messed up on our drink order I had to read it to her off the monitor to tell her what I ordered tables were dirty I was very dissatisfied with this place
I waited 30 minutes to get a platter with sausage and bacon. They skipped me, as I saw 5 drivers go thru the drive thru. I paid extra for the sausage, and when they finally remembered they forgot it. Avoid this location, they suck. Still haven’t got a response.
Atmosphere: 1
Food: 1
Service: 1
ricardo hernandez
Messed up my order which was very simple. Not up to code or standards.
Atmosphere: 1
Food: 1
Service: 1
Ginger Tyler
Love jack in the box!
Food: 4
Service: 4
Ac Plumbing Construction
No receipt in the bag The orders wrong, it's 1:30 a.m. I'll be back tomorrow for My refund
Food isn't where it used to be ... service was A1
Atmosphere: 4
Food: 2
Service: 5
My friend and I went to get some food, and everything was fine until we got our order. When Yasmine (or Jasmine) took our order, she rushed us and didn’t seem patient at all. I always check the food before leaving, and noticed it was wrong. We parked, walked back in, and stood at the counter waiting for help.
Yasmine came up to us and was immediately hostile when we calmly told her our order was incorrect. We had simply asked for four tacos with no salsa — not a big deal, but she made it into one. She asked for our receipt and told us the order was right. We pointed out the mistake, and also mentioned the fries in our meal looked skimpy. Her response? “So you want more fries??” Said with attitude. Honestly, yes — especially after getting our order wrong.
The irony is she was wearing a badge that said “I guarantee your order is 100% right.” Then she threw away our receipt and didn’t say anything else. As we were walking out, we could hear her talking badly about us — not even waiting until we were out the door. Completely unprofessional and rude.
This could’ve been a simple, friendly fix. A “Sorry about that, let me take care of it” would’ve been enough. Instead, we left feeling disrespected for no reason.
Atmosphere: 1
Service: 1
Store hours say 3:30 but I showed up at 3 and they were closed .
Service: 1
Great place
Atmosphere: 5
Food: 5
Service: 5
If i could put a Zero Star rating i would the fries they handed to us were the worst of the worst very stale and dry and old never ever coming here again and wouldn’t recommend it.
Atmosphere: 1
Food: 1
Service: 1
Racoon's
Atmosphere: 5
Food: 5
Service: 5
Monica r. Was very rude today she give me a terrible customer service .
I thought my drive-thru experience was going to be in and out and all I wanted was a breakfast combo #22 and ice coffee (sandwich, hash brown, and drinks). Not complicated at all.
My incident occurred on Wednesday, 6/252/25, approximately 7am.
I was greeted and in seconds time I was placed on hold. Not sure why. My hold time must have lasted approximately 5 minutes. There was a car ahead of me and another behind at the time my order was being placed. I was able to see through the windows and saw that there were no customers inside the restaurant. I had my niece in my car and as a witness to my transaction, she too recalls the order (she ordered the coffee). By the way, staff never apologized for the wait.
Fast forward, my order was placed. I proceeded to drive up to the window where a female looking staff hands my order in a large paper bag. As I looked inside the bag, I had noticed hash browns were missing. When I brought it to staff’s attention, she said I had only asked for the breakfast sandwich and not #22. After going back and forth with my claim, I wasn’t sure why she continued to “argue” with me, stating that I did not order #22. I would have thought that as a trained drive-thru window cashier, she would have stopped arguing with me, got my order corrected without question, apologized and allowed me to drive off as a satisfied customer. Well, that morning, I was very unsatisfied.
The breakfast sandwich was alright. Would have been better tasting with hash browns to go with it. Due to lack of time, I was unable to wait for my order to be corrected. Sadly, in this case, I was never offered the opportunity. All staff offered was poor service.
For this review, I left zero stars for service. The drive-thru staff lacked professionalism and quality customer service. That morning, staff had choices to make when I confronted her that my hash brown was missing. Im pretty sure she could have re-rung my order in seconds and if she didn’t know how do it, she should have asked for a lead staff or manager to help.
I highly recommend that drive-thru staff gets
re-trained on:
- how to speak to customers
- how to keep customers satisfied
- how to use a register and troubleshoot
Jack in the Box has been a part of my life since 70s. This incident will not stop me from returning to any of their restaurants.
Atmosphere: 4
Food: 3
Service: 1
took a bit long but other than that awsome
Atmosphere: 5
Food: 5
Service: 3
It's self service but it's hard to get the attention of the only worker that works the front had to go back and forth to the counter to get everything they forgot to give us also messed up on our drink order I had to read it to her off the monitor to tell her what I ordered tables were dirty I was very dissatisfied with this place
Atmosphere: 1
Food: 3
Service: 1
Restaurantji Recommends
Only customer. Clean and quiet.
Atmosphere: 5
Food: 4
Service: 4
I waited 30 minutes to get a platter with sausage and bacon. They skipped me, as I saw 5 drivers go thru the drive thru. I paid extra for the sausage, and when they finally remembered they forgot it. Avoid this location, they suck. Still haven’t got a response.
Atmosphere: 1
Food: 1
Service: 1
Messed up my order which was very simple. Not up to code or standards.
Atmosphere: 1
Food: 1
Service: 1
Love jack in the box!
Food: 4
Service: 4
No receipt in the bag
The orders wrong, it's 1:30 a.m.
I'll be back tomorrow for My refund
Atmosphere: 1
Food: 1
Service: 1
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