Nespresso Boutique Walnut Creek

Just went to this Nespresso shop in downtown Walnut Creek to buy some coffee pods and was told that the wait is 45 min. There is no option to walk around, pick your coffee and pay at the register. They have some ridiculous system where you need to sign in at the door and wait somewhere while you get called to be served. Again this is a shop and not a restaurant. Also even if you want to wait - they don’t have a waiting area, nowhere to sit and waiting outside is also not an option as there’s no shade anywhere around the store. Avoid.

Nespresso makes the best single serve coffee I have ever had. No other coffee and coffeealer comes even close.

I always look forward to coming to my Nespresso store. I'm treated well, the cafe is clean, and samples aplenty. Sometimes there is a wait and I don't mind at all, there is usually new things to browse.

Atmosphere: 5

Food: 5

Service: 5

Very rude customer service . The only person in there that treated me and my wife nicely was the barista. Both the heavy set Man in the front and the Indian man were both very rude. With such expensive coffee this shouldn’t be tolerated .

Atmosphere: 2

Food: 1

Service: 1

What a load of pretentious BS- come on folks why on earth do you have to be digitally signed in to buy coffee!! And spend $$$$ for very nice coffee from very rude staff- girl at the door with her ipad was obnoxious- sooner order online and get free delivery to home!

Atmosphere: 1

Service: 1

Absolutely no a customer service. You have to wait in line to even talk to somebody.

Service: 1

I went to this location a couple of hours ago to purchase coffee. The woman that helped me had a poor attitude from the beginning. She seemed mad that I did not understand the process in which you purchase coffee at the store. She did not bother to offer any details on the pods I was asking about and unlike her coworkers, she did not offer me a sample of the seasonal coffees.
I ended up asking another employee about the free samples and he was happy to help.
Once the unhappy woman returned with the bag of $100 worth of pods I purchased I asked another employee for a to-go cup so I wouldn't waste the coffe sample. He told me that I could only get a disposable cup if had purchased a coffee from their coffee bar. I let him know I just spent $100 and yet he still refused to give me a cup.
This may be their policy but they may have just lost a customer. I bought my machine at Costco just in case and now I may return it once my pods are gone.
I weighed the pros and cons of making this purchase but I decided to treat myself. As a single parent living on one income this is truly a treat, a treat that may have been tarnished by horrible customer service

Atmosphere: 3

Food: 3

Service: 1

We’ve never had a bad experience until 10/31 the assistant manager was rather rude to us. We walked in and met him know we’d be browsing but also wanted to try some coffee, he didn’t “check” me in but directed me to the back where I stood waiting for someone to help me just to be told I had to “check” in.
In all of the years of shopping here that was a first.

Whoever was giving samples today she really needs to learn more about customer service. We were in line for a taster, which I hardly ever do so we were in line my husband, and I and there was several people behind us. She asked us what we wanted we told her she asked the people behind us what they wanted she gave the people behind us their nice cup first then she looked at the side where I was waiting and I guess she said oh I forgot theirs. She poured mine to a shot glass taster from a cup, and it was like halfway full, so I gave it back to her and told her she could drink it, I yelled at my husband for drinking his but he did get a different flavor than I did in the future, you should help one person at a time and I hate I have to go back to get my coffee there, but there’s no other place to go.

Well that was interesting. Just needed to buy pods. Nope. Gotta sign in and we were number 10 to be “helped? We left. Just thought we could grab some off the shelf and pay.

I live closer to this Nespresso location but I would rather drive to San Francisco. The service is terrible, Chase, who was helping us did not offer us any samples and when I did ask he made it seem like it was too much to ask for, answering with, “**sigh** what do you want”. We felt rushed, as if he was trying to get rid of us.

At first I thought we just got a bad representative that day because other customers were getting better customer service. When we returned for a second time, we received the same treatment from a different worker. We spent a lot of money both trips and will not be returning to this location.

Atmosphere: 1

Food: 1

Service: 1

Service at thise nespresso boutique is 10 out 10.
Very friendly and helpful staff!Blond lady and gentleman with short curly hair just made our day)
Thank you.

Atmosphere: 5

Service: 5

I went to the store 2 employee were there ..very rude ..impolite,,and so hard to explain about my order..she was very hustile and I asked her about a samples or gifts she didn’t care with bad attitude .. that was last time I went to this store in Walnut Creek ..

I went to the store 2 employee were there ..very rude ..impolite,,and so hard to explain about my order..she was very hustile and I asked her about a samples or gifts she didn’t care with bad attitude .. that was last time I went to this store in Walnut Creek ..

While the coffee is excellent, the experience in-store was not. There were 2-3 customers, but staff made you scan a code, wait in line & await a call. And they were insistent about it. This is not an Apple store. All I wanted to do was buy capsules. Might buy online, but never in-store. Maybe other Nespresso stores are better.

Service: 1