The Cheesecake Factory

The atmosphere is cool, you cannot ask for a better service, very friendly and they really fulfill your expectations

Atmosphere: 5

Food: 5

Service: 5

Went there after a long time. Food was decent. However it didn’t feel worth $23-$29 per dish. The wait staff was very sweet.
My son’s pasta sadly had a big hair in it. The manager apologized and comped that dish and the one that my son ordered as a replacement. We were satisfied with the response. May or may not go back.

Atmosphere: 4

Food: 3

Service: 4

5 stars all the way! Our server Lena was an absolute gem, so warm, genuinely friendly, and spot-on with recommendations. She made our whole evening feel special without ever hovering. Food was great too, but Lena was the real highlight. We’ll be back soon just to see her again! ❤️

Over 40 minutes for 2 cheeseburgers…. Empty restaurant, not busy whatsoever

The welcome was great 👍, food 🥣🍲🍤🍖🫛🫚🥘🍹.
Yes the service outstanding very nice and friendly.

Atmosphere: 5

Food: 5

Service: 5

I was picking up online order for a pineapple upside down cheesecake for a retirement party. It was unexpectedly light and rich in flavor. Not overly sweet. Beautiful atmosphere. Available paid parking.

Atmosphere: 5

Food: 5

Service: 4

Had to wait 1hr past my reservation host is vary rude

Atmosphere: 1

Food: 5

Service: 1

Cool place to cill with family

20min wait. Got paged then waited 15mins to be seated. Placed in bar area. Bread was stale, calamari was cold. Couple was seated next to us two, different waiter took their order, got their food (steak) ate and left before we got our food, shrimp scampi and an omelette. Server went on break never brought back fresh bread as asked (twice). No one checked in with us. Mgr comp calamari. Walnut Creek compared to Marin, night and day. Never going back.

Atmosphere: 2

Food: 3

Service: 1

Disgusting food and
disgusting service. A while back on 8/27/25 at 8:26pm I ordered the shrimp and chicken gumbo. The gumbo had a overbearing flavor of butter it was awful like straightup butter. I spoke to the customer service representative who claimed to had personally made my food perfectly and then fought me on a refund. She said if I take a video of the food being thrown away and sent to a email I would get my refund. I threw the food away, sent the video, but never got my refund. I followed up multiple times and still never got my refund. I understand that restaurants deal with scammers a lot, but I only ate a spoonful of food and never got my money back. What a slap in the face. Never coming back.

Atmosphere: 1

Food: 1

Service: 1

The Cheesecake Factory is exactly what you expect—reliable, familiar, and consistent. The menu is huge, which makes it easy for everyone to find something, but it can also feel a bit overwhelming.

The food was okay overall. Portions were generous, but nothing really stood out or felt especially memorable. It’s fine for a casual meal, just not somewhere I’d go out of my way to visit.

Service was decent, though it felt a bit rushed, likely due to how busy it always is. Overall, it’s a solid option if you want something predictable, but not necessarily a standout dining experience.

Atmosphere: 4

Food: 3

Service: 4

The servers are great 👍 and food delicious 😋

Atmosphere: 4

Food: 3

Service: 3

Food was expected. Oily, large, mid.

Service and vibe was great.

Atmosphere: 5

Food: 3

Service: 4

Dessert was delicious and plenty for splitting. Service was ok. The environment is really nice, though.

Atmosphere: 5

Food: 4

Service: 3

Great restaurant in great food little pricey but places are these days if you want five star service

Atmosphere: 5

Food: 5

Service: 5