Amazing customer service. Lady handling the register is very sweet and calm..I think she is great manager. Rolls are very fresh. Drinks are great too..my kids love West covina location
Miguel A. Mazariego Jr.
This small location is staffed by an uncaring employee who always tries to give you yesterday's unsold bakery items, while displaying behavior that denotes she is doing you a favor. Additionally, you are the only customer at the counter, ordering through the app in front of her and she still needs to see your phone to verify that you placed the order. Someone needs to retrain her. I will not be surprised if this location has very low amount of sales.
Atmosphere: 1
Food: 4
Service: 2
Mitra
The reviews say it all. I had possible food poising at this location and the general manager did not want to respond to my inquiry.
Atmosphere: 1
Food: 1
Service: 1
Cathy Gomez
So very disappointed with Cinnabon! What happened to the ooey gooey? They are dry and very little icing. I thought maybe it was just the one I got but I bought the 9 pack and all of them are dry! I got video and pics but unable to add them.
Food: 1
Service: 1
Cat Romero
So very disappointed with Cinnabon! What happened to the ooey gooey? They are dry and very little icing. I thought maybe it was just the one I got but I bought the 9 pack and all of them are dry! I got video and pics but unable to add them.
Food: 1
Service: 1
Robert Wilson
Showed up at 11:10 am. The employee told me she would be open in 13 minutes. It's supposed to be open at 11 am. I returned at 11:35 am and she still wasn't open.
This is not an isolated incident. I was there at 11:15 am a few weeks ago and no one was even there.
Service: 1
Ana Quinones
The cinnamon buns are dry and old. She said they made them in the morning and we are 7:00 pm. They put them in the microwave and make them even more dry. Montebello Lakewood Culver City fresh.
Lina Bunni
I just ordered two personal mini bon bites, each came with four. they were disgusting, cold, hard and no icing. they looked so sad, waste of money
Atmosphere: 1
Food: 1
Service: 1
Jj
Pretty much the worst Cinnamon location. Had a discount code that said show a worker to redeem but the manager said he wouldn't honor it because they are a private owned location and don't have to. Was pretty much rude and condescending. The other employees there are barely decent. When giving them my info to verify they needed me to spell yahoo😑. Lastly, the buns look like they've been sitting out for hours with the crust topping dried up to the point where it's brittle. Would not recommend giving them your business unless you want to risk stomach issues from food left sitting for hours.
Janet Lima
I never leave reviews but I really was shocked at how this man let me buy a cinnamon roll with a smile and still asked if I wanted to buy another one knowing It was going to get me sick to my stomach. Wish I would’ve read the reviews before purchasing anything here because it made me sick two days in a row. They looked fresh but I guess it wasn’t.
An extremely rude woman refused to even scan my rewards then told me I had to back out of that screen knowing that I'd lose my reward, then sarcastically said, thank you.
Ja
Pretty much the worst Cinnamon location. Had a discount code that said show a worker to redeem but the manager said he wouldn't honor it because they are a private owned location and don't have to. Was pretty much rude and condescending. The other employees there are barely decent. When giving them my info to verify they needed me to spell yahoo?. Lastly, the buns look like they've been sitting out for hours with the crust topping dried up to the point where it's brittle. Would not recommend giving them your business unless you want to risk stomach issues from food left sitting for hours.
Hammer Bullet
My daughter loves Cinnabon, so every time we're in the plaza we order coffees and a few Cinnabon. Ruby the manager is extremely rude so I avoid to purchase with her. Bit today my daughter was craving a Cinnabon ,I asked Ruby if she had a y fresh since she was giving me the last one on the tray, she then replied with an absurd attitude that this was the only one left. Then my 5 yr old askedfor a fork and she was very rude to him. My so. Wondered why she was mad?? I told her I didn't appreciate her attitude towards my son.
Han
Served drinks with spoiled milk and wouldn't give a refund
Angie m
There cinnabons have hardly any frosting. Nothing compared to other locations.
Amazing customer service. Lady handling the register is very sweet and calm..I think she is great manager. Rolls are very fresh. Drinks are great too..my kids love West covina location
This small location is staffed by an uncaring employee who always tries to give you yesterday's unsold bakery items, while displaying behavior that denotes she is doing you a favor. Additionally, you are the only customer at the counter, ordering through the app in front of her and she still needs to see your phone to verify that you placed the order. Someone needs to retrain her. I will not be surprised if this location has very low amount of sales.
Atmosphere: 1
Food: 4
Service: 2
The reviews say it all. I had possible food poising at this location and the general manager did not want to respond to my inquiry.
Atmosphere: 1
Food: 1
Service: 1
So very disappointed with Cinnabon! What happened to the ooey gooey? They are dry and very little icing. I thought maybe it was just the one I got but I bought the 9 pack and all of them are dry! I got video and pics but unable to add them.
Food: 1
Service: 1
So very disappointed with Cinnabon! What happened to the ooey gooey? They are dry and very little icing. I thought maybe it was just the one I got but I bought the 9 pack and all of them are dry! I got video and pics but unable to add them.
Food: 1
Service: 1
Showed up at 11:10 am. The employee told me she would be open in 13 minutes. It's supposed to be open at 11 am. I returned at 11:35 am and she still wasn't open.
This is not an isolated incident. I was there at 11:15 am a few weeks ago and no one was even there.
Service: 1
The cinnamon buns are dry and old. She said they made them in the morning and we are 7:00 pm. They put them in the microwave and make them even more dry. Montebello Lakewood Culver City fresh.
I just ordered two personal mini bon bites, each came with four. they were disgusting, cold, hard and no icing. they looked so sad, waste of money
Atmosphere: 1
Food: 1
Service: 1
Pretty much the worst Cinnamon location. Had a discount code that said show a worker to redeem but the manager said he wouldn't honor it because they are a private owned location and don't have to. Was pretty much rude and condescending. The other employees there are barely decent. When giving them my info to verify they needed me to spell yahoo😑. Lastly, the buns look like they've been sitting out for hours with the crust topping dried up to the point where it's brittle. Would not recommend giving them your business unless you want to risk stomach issues from food left sitting for hours.
I never leave reviews but I really was shocked at how this man let me buy a cinnamon roll with a smile and still asked if I wanted to buy another one knowing It was going to get me sick to my stomach. Wish I would’ve read the reviews before purchasing anything here because it made me sick two days in a row. They looked fresh but I guess it wasn’t.
Restaurantji Recommends
An extremely rude woman refused to even scan my rewards then told me I had to back out of that screen knowing that I'd lose my reward, then sarcastically said, thank you.
Pretty much the worst Cinnamon location. Had a discount code that said show a worker to redeem but the manager said he wouldn't honor it because they are a private owned location and don't have to. Was pretty much rude and condescending. The other employees there are barely decent. When giving them my info to verify they needed me to spell yahoo?. Lastly, the buns look like they've been sitting out for hours with the crust topping dried up to the point where it's brittle. Would not recommend giving them your business unless you want to risk stomach issues from food left sitting for hours.
My daughter loves Cinnabon, so every time we're in the plaza we order coffees and a few Cinnabon. Ruby the manager is extremely rude so I avoid to purchase with her. Bit today my daughter was craving a Cinnabon ,I asked Ruby if she had a y fresh since she was giving me the last one on the tray, she then replied with an absurd attitude that this was the only one left. Then my 5 yr old askedfor a fork and she was very rude to him. My so. Wondered why she was mad?? I told her I didn't appreciate her attitude towards my son.
Served drinks with spoiled milk and wouldn't give a refund
There cinnabons have hardly any frosting. Nothing compared to other locations.
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