Today is Christmas eve and waited in line for 30 minutes because I'm pregnant and hungry so ifykyk. We know the workers are exhausted yet when we got to the speaker we were super surprised of how amazing our service was . Natalie was taking our order and had patience with us and was very nice and professional. The workers moved fast and efficiently considering other customers who ordered a lot. We appreciate your service thank you so much for being kind even though as someone who also worked in retail and at the Alhambra jack in the box location I know how hectic and busy it gets . You guys are doing an absolute amazing job and I think you guys deserve a raise . However they did forget my tacos which is understandable I'll call after the holidays
Atmosphere: 5
Food: 5
Service: 5
Derek Cortes
On time with online order
Atmosphere: 4
Food: 4
Service: 4
Alejandro Alvarado jr
I ordered 4 tacos, they served them to me cold. You can tell these tacos were sitting there before I even ordered. I've been coming here since I was a kid very disappointed. owner you need to talk to your night crew🤨
Atmosphere: 1
Food: 1
Service: 1
Sarai I
I have ordered from this location several times and I’ve been in person as well. They don’t make mistakes but when you order online, they make several mistakes today I had just ordered a gremlin meal through Uber eats I ordered it and I wanted the air freshener I got my order. The air freshener is not included in what I got which like I said it was the only reason why I ordered it and since I ordered through Uber eats, they offered a free curly fry if you spent $20 or more so I added something in order to get the free curly fries and I also did not get the curly fries so disappointed for them to keep making mistakes will not be eating here again ordering from here again or any Jack-in-the-Box. Quality checks have gone down the drain recently in lots of places. What a shame. Edit: I’ve called several times to see if they might’ve forgotten to place it in there or what we can do about my missing items. No response. No pick up. No call back. They’ve also not given me my sauce that was supposed to come with the order. Great.
Atmosphere: 2
Food: 1
Service: 1
Elaine Alarcon
I went through drive thru. The staff was nice and friendly but I ordered a large and got a regular. I went back to get the large and they gave me the wrong drink so I didn’t even drink the replacement. I ordered a chicken bowl and the broccoli was old and brown. I’d rather have gotten the bowl without it than rotten broccoli. I was very disappointed. ☹️
Food: 1
Service: 2
Julie Leon
This food was horrible! For as much as they charge, you would think they would train employees to have more care no matter what time of the day someone orders. All of the food was very cold. The jumbo jack & sourdough jack were made incorrectly. The snack box was thrown together like a trash box. The person taking the order seemed to be half asleep and miserable. I will not be coming back to this restaurant and I will encourage others to go elsewhere. It is really that bad.
Charles Festejo
Always reliable service, even when my app was malfunctioning. Good service overall.
Atmosphere: 4
Food: 5
Service: 5
Isa Gonzalez
I always enjoy their jumbo jack its super delicious and super affordable they have a bunch of other items which are super good as well but my favorites have to be the jumbo jack with the pickles on the side and a nice hearty and refreshing oreo shake
Jeannine De Jesus
I wanted to inform you that Jack in the box do not care about customer service at all I called. I asked for what I specifically wanted and how I wanted because they’ve messed up a couple times. Now I just got my food and it’s not what I asked or how I wanted it. I always call because employees can’t apparently do their job right.
Service: 1
Recommended dishes: Curly Fries
Sodapop Steph
The night staff is always so amazing, they are always so nice
Today is Christmas eve and waited in line for 30 minutes because I'm pregnant and hungry so ifykyk. We know the workers are exhausted yet when we got to the speaker we were super surprised of how amazing our service was . Natalie was taking our order and had patience with us and was very nice and professional. The workers moved fast and efficiently considering other customers who ordered a lot. We appreciate your service thank you so much for being kind even though as someone who also worked in retail and at the Alhambra jack in the box location I know how hectic and busy it gets . You guys are doing an absolute amazing job and I think you guys deserve a raise . However they did forget my tacos which is understandable I'll call after the holidays
Atmosphere: 5
Food: 5
Service: 5
On time with online order
Atmosphere: 4
Food: 4
Service: 4
I ordered 4 tacos, they served them to me cold. You can tell these tacos were sitting there before I even ordered. I've been coming here since I was a kid very disappointed. owner you need to talk to your night crew🤨
Atmosphere: 1
Food: 1
Service: 1
I have ordered from this location several times and I’ve been in person as well. They don’t make mistakes but when you order online, they make several mistakes today I had just ordered a gremlin meal through Uber eats I ordered it and I wanted the air freshener I got my order. The air freshener is not included in what I got which like I said it was the only reason why I ordered it and since I ordered through Uber eats, they offered a free curly fry if you spent $20 or more so I added something in order to get the free curly fries and I also did not get the curly fries so disappointed for them to keep making mistakes will not be eating here again ordering from here again or any Jack-in-the-Box. Quality checks have gone down the drain recently in lots of places. What a shame.
Edit: I’ve called several times to see if they might’ve forgotten to place it in there or what we can do about my missing items. No response. No pick up. No call back. They’ve also not given me my sauce that was supposed to come with the order. Great.
Atmosphere: 2
Food: 1
Service: 1
I went through drive thru. The staff was nice and friendly but I ordered a large and got a regular. I went back to get the large and they gave me the wrong drink so I didn’t even drink the replacement. I ordered a chicken bowl and the broccoli was old and brown. I’d rather have gotten the bowl without it than rotten broccoli. I was very disappointed. ☹️
Food: 1
Service: 2
This food was horrible!
For as much as they charge, you would think they would train employees to have more care no matter what time of the day someone orders. All of the food was very cold. The jumbo jack & sourdough jack were made incorrectly. The snack box was thrown together like a trash box. The person taking the order seemed to be half asleep and miserable. I will not be coming back to this restaurant and I will encourage others to go elsewhere. It is really that bad.
Always reliable service, even when my app was malfunctioning. Good service overall.
Atmosphere: 4
Food: 5
Service: 5
I always enjoy their jumbo jack its super delicious and super affordable they have a bunch of other items which are super good as well but my favorites have to be the jumbo jack with the pickles on the side and a nice hearty and refreshing oreo shake
I wanted to inform you that Jack in the box do not care about customer service at all I called. I asked for what I specifically wanted and how I wanted because they’ve messed up a couple times. Now I just got my food and it’s not what I asked or how I wanted it. I always call because employees can’t apparently do their job right.
Service: 1
Recommended dishes: Curly Fries
The night staff is always so amazing, they are always so nice
Atmosphere: 4
Food: 4
Service: 5
Restaurantji Recommends
Daniell You're charging $0.25 for an extra good good sauce? In the app you can clearly ask for six and they're free LOL.
Atmosphere: 1
Food: 1
Service: 1
Nice place to eat great tacos and curly fries
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Egg Rolls, Sauce, Curly Fries, Chicken Sandwich
Only bad thing is the homeless near this place
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Sauce, Curly Fries
Breakfast is fast and easy
Atmosphere: 4
Food: 4
Service: 4
Always get my food right and always friendly staff great spot
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Breakfast Sandwich, Sauce, Sandwich, Curly Fries, Burger, Chicken Sandwich, Bacon Ultimate, Loaded Tiny Tacos, Tiny Tacos
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