Went to location and the manager named Carmen discriminates against me and refused to service me because I had a support animal that has been there with me before with no issues. She even refused to serve me when I asked for order to go. This incident was really embarrassing since there were other customers there also I'm dining room. I even asked here if she could review the actual law pertaining to service animals or contact corporate so she could be up to date on the laws pertaining to this situation. But she replied no, I guess they had to get back to standing around and talking because that's what they were doing when we arrived there. This manager violated the law blatantly and I can't believe the owner still has her there working showing customers for his how much concern he has got his customer who are discriminates against. As of this day I have filled complaint against location but I am still waiting call back from corporate, not sure if they care at all also I have filled a complaint with DOJ and ADA. If the manager would of allowed us to order for take out at the end which she didn't, I probably would of calmed down and let this pass, but come on how many slaps in the face do I take before I say enough. My understanding is if this is this locations first violation they will be fined $75,000 but if it's not their first offense then the fine jumps up to $150,000. I hope this pushes this location to better train their staff and educate them on the right and laws pertaining to their guest.. And you know what makes this even more ridiculous is that they let homeless people sit in the dining room all day, but paying customers they refuse to serve. Wow
Atmosphere: 1
Food: 4
Service: 1
joseph escano
I went into this location today and was greeted at the counter by the manager who immediately told me that my pet was not allowed in my Donald at which time I informed her that it was service animal that had had been in there with me before. She then asked illegally for paper work for my service animal and asked where it's best was, which I them proceded to inform her that neither was required for service animal in California, and even asked her to call corporate or Google the guidelines for service animals, she replied she would not and would not allow us in there with my service animal. We then said we would then order to go and she then still refused to serve us and said she would not serve us at all. The managers name was Carmen. This was straight discrimination by McDonald's and because there was other guest there I was really embarrassed, as it is at times I'm self conscious about my service animal and now with this incident has just pushed me back with my use of the animal. I can't believe McDonald's allows there managers to treat customers this way and does not properly train their employees on the proper guidelines with service animal s. Just because I have to use a service animal I should not have to go through this and be treated like this especially by a manager. Have contacted me Donald and I am waiting to see what their actions are. If they handle this properly or if they try to sweep this under the rug.
Atmosphere: 1
Food: 1
Service: 1
Hector Torres
They're grrrreeeaaaatttt
Atmosphere: 5
Food: 5
Service: 5
jenny nguyen
I feel that with McDonald's is a hit or miss at times. Their fries are not fresh, tastes old and dry most of the time. I now order my fries with no salt so they have to make fresh ones.
Atmosphere: 5
Food: 4
Service: 5
Yazmin Morataya
Love the place
Atmosphere: 5
Food: 5
Service: 5
Junniel Paguyo
This location supposed to close 1:00am on Sunday based on online. Around Sunday 12:20am June 8, 2025 i am one of the 7 uber eats drivers that show up to this location to pick up an order. But the employee’s working there already close the restaurant at 12:20am and rude enough to not even talk to us they don’t even want to look at us atleast. They just ignore us. Is that how Mc Donalds treat customers? Specially if you are the manager? Atleast talk to the people who expect that you guys are still open not ignoring like there’s nobody is asking specially customers. If it’s past your restaurant hours that will be understandable but this is 40 minutes before your closing time.
Atmosphere: 1
Service: 1
Pebbles Flintstone
I recently visited this newly renovated location (5-10-25), and there is no menu. Unless you go to McDonald's daily there is no way of knowing what's on the menu of how much anything cost. They add new item to the menu all the time and the prices change also. There's only an kiosk where you can see what's on the menu.There's a wall in front of the kitchen staff, so you can't see the employees.
Rodney Cliver
I sat here but I ordered from a carne asada beat truck, and the food was good.
Atmosphere: 3
Food: 4
Service: 4
lydell bell
Great timely service food was hot and was very much appreciated 👏
It seems to me that since thier employees started making $20 and hour they care even less about getting your order right.
Atmosphere: 3
Food: 3
Service: 1
Steve Gomez
Long wait for food and dirty store..
Atmosphere: 1
Food: 1
Service: 1
Ericka Vinatieri
Don't recommend this restaurant to anyone
Atmosphere: 1
Food: 1
Service: 1
juleen moreno
I do food delivery and I had a pick up at 6 in the morning the cashier in the refused to give me the food she wanted me to mark that the pick up was complete when I did not yet have food. She was trying to be dishonest. Then she told me to come into the lobby the lobby was supposed to be open by 6 am she did not open the lobby until 6:18 then she refused to give me her name for my report
Went to location and the manager named Carmen discriminates against me and refused to service me because I had a support animal that has been there with me before with no issues. She even refused to serve me when I asked for order to go. This incident was really embarrassing since there were other customers there also I'm dining room. I even asked here if she could review the actual law pertaining to service animals or contact corporate so she could be up to date on the laws pertaining to this situation. But she replied no, I guess they had to get back to standing around and talking because that's what they were doing when we arrived there. This manager violated the law blatantly and I can't believe the owner still has her there working showing customers for his how much concern he has got his customer who are discriminates against. As of this day I have filled complaint against location but I am still waiting call back from corporate, not sure if they care at all also I have filled a complaint with DOJ and ADA. If the manager would of allowed us to order for take out at the end which she didn't, I probably would of calmed down and let this pass, but come on how many slaps in the face do I take before I say enough. My understanding is if this is this locations first violation they will be fined $75,000 but if it's not their first offense then the fine jumps up to $150,000. I hope this pushes this location to better train their staff and educate them on the right and laws pertaining to their guest.. And you know what makes this even more ridiculous is that they let homeless people sit in the dining room all day, but paying customers they refuse to serve. Wow
Atmosphere: 1
Food: 4
Service: 1
I went into this location today and was greeted at the counter by the manager who immediately told me that my pet was not allowed in my Donald at which time I informed her that it was service animal that had had been in there with me before. She then asked illegally for paper work for my service animal and asked where it's best was, which I them proceded to inform her that neither was required for service animal in California, and even asked her to call corporate or Google the guidelines for service animals, she replied she would not and would not allow us in there with my service animal. We then said we would then order to go and she then still refused to serve us and said she would not serve us at all. The managers name was Carmen. This was straight discrimination by McDonald's and because there was other guest there I was really embarrassed, as it is at times I'm self conscious about my service animal and now with this incident has just pushed me back with my use of the animal. I can't believe McDonald's allows there managers to treat customers this way and does not properly train their employees on the proper guidelines with service animal s. Just because I have to use a service animal I should not have to go through this and be treated like this especially by a manager. Have contacted me Donald and I am waiting to see what their actions are. If they handle this properly or if they try to sweep this under the rug.
Atmosphere: 1
Food: 1
Service: 1
They're grrrreeeaaaatttt
Atmosphere: 5
Food: 5
Service: 5
I feel that with McDonald's is a hit or miss at times. Their fries are not fresh, tastes old and dry most of the time. I now order my fries with no salt so they have to make fresh ones.
Atmosphere: 5
Food: 4
Service: 5
Love the place
Atmosphere: 5
Food: 5
Service: 5
This location supposed to close 1:00am on Sunday based on online. Around Sunday 12:20am June 8, 2025 i am one of the 7 uber eats drivers that show up to this location to pick up an order. But the employee’s working there already close the restaurant at 12:20am and rude enough to not even talk to us they don’t even want to look at us atleast. They just ignore us. Is that how Mc Donalds treat customers? Specially if you are the manager? Atleast talk to the people who expect that you guys are still open not ignoring like there’s nobody is asking specially customers. If it’s past your restaurant hours that will be understandable but this is 40 minutes before your closing time.
Atmosphere: 1
Service: 1
I recently visited this newly renovated location (5-10-25), and there is no menu. Unless you go to McDonald's daily there is no way of knowing what's on the menu of how much anything cost. They add new item to the menu all the time and the prices change also. There's only an kiosk where you can see what's on the menu.There's a wall in front of the kitchen staff, so you can't see the employees.
I sat here but I ordered from a carne asada beat truck, and the food was good.
Atmosphere: 3
Food: 4
Service: 4
Great timely service food was hot and was very much appreciated 👏
Atmosphere: 5
Food: 5
Service: 5
Fantastic
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
It seems to me that since thier employees started making $20 and hour they care even less about getting your order right.
Atmosphere: 3
Food: 3
Service: 1
Long wait for food and dirty store..
Atmosphere: 1
Food: 1
Service: 1
Don't recommend this restaurant to anyone
Atmosphere: 1
Food: 1
Service: 1
I do food delivery and I had a pick up at 6 in the morning the cashier in the refused to give me the food she wanted me to mark that the pick up was complete when I did not yet have food. She was trying to be dishonest. Then she told me to come into the lobby the lobby was supposed to be open by 6 am she did not open the lobby until 6:18 then she refused to give me her name for my report
Atmosphere: 1
Food: 1
Service: 1
Great friendly customer service
Atmosphere: 5
Food: 5
Service: 5
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