The Honey Baked Ham Company

Service is very disappointing. I came NY eve as walk in customer. There are 2 cashier's andthere is another line for online orders. I'm the only one in walk in line but the cashier keep to finish the 5-6 online people and I waited for at least more than 5 minutes before the other cashier called me. Then she told me that walk in order has minimum 9 lbs.for ham. I only wanted small size which she refused to take my order. I asked if there are available smaller size but she didn't answer. I then went online inside this store and ordered smaller size. Then went to the online order line which I was the only one in line. The 2 cashier didn't bother to acknowledge my presence especially the other one who refused my order. She was just chatting with the male employee until the other one asked her to help me that was about 5 minutes of waiting. Very bad service that doesn't deserve 1 star. I did not complain then to not ruin the New Year but hope this doesn't happen again to others.

Atmosphere: 3

Food: 4

Service: 1

It was lovely that when I arrived, finally, there was only one other customer. I had expected a long line, especially since I had been calling them for a while and no one ever picked up the phone.

Atmosphere: 4

Food: 5

Service: 5

I love honey baked the new store upgrade is very nice i had a young men help me adam i believe is his name he guide it me in my order

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Ham Sandwich

I recommend it, go early because afterwards there are many very friendly people, people open at 10:30 in the morning and close at 6 in the afternoon Happy Thanksgiving God bless us all

Atmosphere: 4

Food: 5

Service: 5

Waited in line for 30 minutes even though there were only 2 people in front of me and they tell me they don’t make sandwiches. Two of the three menu screens were showing all sandwiches but they can’t make them and the last screen was broken. No way to know what you can order.

Service: 1

Parking: It’s Not good, BUT IT’S Worth the walk & the Wait.

Atmosphere: 4

Food: 5

Service: 5

Recommended dishes: The Honeybaked

Good chicken salad sandwich. No restroom available.

Atmosphere: 4

Food: 5

Service: 5

Best ham!

Atmosphere: 5

Food: 5

Service: 5

Everything is great

Atmosphere: 5

Food: 5

Service: 5

Everything is

Atmosphere: 5

Food: 5

Service: 5

I’ve been buying honey baked ham for the last 25 years. Before. Christmas eve I bought a big ham worth over 90$ . When I opened it on Christmas eve the color of the ham was almost black . The ham was burnt on the edges but not inside. I am used to having the golden glazed color of it . My family was turned off. I complained to West Covina Honey Baked ham store .. but they told me .. it is really like that . I should have brought back the whole ham accdg to the manager.I was not asking for a replacement or discount .. but I am an Unhappy customer this time they did give me any consideration.unhappy customer

Atmosphere: 2

Food: 2

Service: 2

You have to order everything online

Atmosphere: 3

Food: 5

Service: 3

Very busy on the day. Next time, I will order ahead and just pick up items. Everyone loved the ham!

Atmosphere: 4

Food: 5

Service: 5

Best ham ever other then my wifes. And they double charged us but returned money with NO hassle at all. I think the young girls could us alittle more training but other then that ham is great!

I usually like to get my ham here for Thanksgiving, but this year I waited an hour and a half in line ( which is normal on Thanksgiving eve) for the smallest ham which was 6lbs and it was 80 + dollars.THEYRE PRICES ARE GETTING RIDICULOUS!! ITS A SHAME