I am reaching out to express my concerns regarding the subpar service I experienced today from 5 Elementos. As the Lifestyle Coordinator for The Park, a luxury residence in Santa Monica, I oversee dining events that we host twice a week for our residents, who contribute additional funds for these experiences.
Having come across numerous positive reviews about your restaurant, we were eager to try your offerings. Unfortunately, upon receiving our order intended for 20 guests, we were dismayed to find the portion sizes inadequate, appearing to cater to no more than 10, or possibly 8 at best.
Our order included two chicken dishes, one vegan chorizo, and one Asada. However, we were informed that the chicken was combined in a single container, resulting in inconsistent portion sizes across the other dishes as well. I will provide photographic evidence to illustrate our concerns.
Furthermore, I was taken aback by the unprofessional demeanor of one of your staff members, who was dismissive and rude. He claimed he was not responsible for the issue and suggested that we contact the third-party company, Easy Catering, for resolution. His unprofessional attitude was disappointing and did not reflect well on your establishment.
While the food itself was acceptable, the overall service experience left much to be desired, overshadowing the quality of the meal. I urge prospective patrons to consider the management and service practices at 5 Elementos, as they do not align with the expectations set by your advertising.
Jillian Coventry
Macho nacho with asada 10/10
Google user
This is the worst food truck experience of my life. I love in a complex that books trucks and they provide a resident special. Per our complex the resident special is 2 tacos and a side for $10.00. When I get to the truck the staff was very rude and told us to order from a machine that did not have the resident special information. Two other customers continued to ask how to put in the order and the team at the food truck were rude, they were not very helpful and told them to just keep clicking around. At this point I should have left but instead I gave the company my business. I ordered three tacos, OG style and paid $15.00. FYI only chicken and pastor are at regular cost, any other meat is $1.50 more. $15.00 for no sides, no drink, no chips and salsa. I guess it was the owner who came and starts telling the other two customers how to key in the resident special so he ends up saying it is .. 3 tacos with a side but the side is chips and salsa. I told him.. I ordered 3 tacos full price .. can you thow in a side.. I mean if the special is $10.00 I paid $15.00 and he said not because I ordered carne asdada and that costs more and isnt part of the special. IT WAS ALL WHACK, and just a dumb experience. The people working the truck today were rude, and kind of just making up whatever rules they want. It was the odd. Also, the owner or whoever he was was helping with food without any gloves on.. I didnt eat the food.. just took it.. started at it.. and decided.. I dont want this in my body. Here is a picture of the tiny $15.00 tacos.. also I noticed that the carne asada meet is blened with carrots. They are really hurting for money.
Love Franxo
This is the worst food truck experience of my life. I love in a complex that books trucks and they provide a resident special. Per our complex the resident special is 2 tacos and a side for $10.00. When I get to the truck the staff was very rude and told us to order from a machine that did not have the resident special information. Two other customers continued to ask how to put in the order and the team at the food truck were rude, they were not very helpful and told them to just keep clicking around. At this point I should have left but instead I gave the company my business. I ordered three tacos, OG style and paid $15.00. FYI only chicken and pastor are at regular cost, any other meat is $1.50 more. $15.00 for no sides, no drink, no chips and salsa. I guess it was the owner who came and starts telling the other two customers how to key in the resident special so he ends up saying it is .. 3 tacos with a side but the side is chips and salsa. I told him.. I ordered 3 tacos full price .. can you thow in a side.. I mean if the special is $10.00 I paid $15.00 and he said not because I ordered carne asdada and that costs more and isnt part of the special. IT WAS ALL WHACK, and just a d*** experience. The people working the truck today were rude, and kind of just making up whatever rules they want. It was the odd. Also, the owner or whoever he was was helping with food without any gloves on.. I didnt eat the food.. just took it.. started at it.. and decided.. I dont want this in my body. Here is a picture of the tiny $15.00 tacos.. also I noticed that the carne asada meet is blened with carrots. They are really hurting for money.
Peter Kleronomos
Let's TACO about PHENOMINAL! We love this truck! I have literally tried the entire menu and have never been disappointed. These guys make FANTASTIC FOOD! FLAVOR IS ON POINT! GOOD SIZE PORTIONS! See you soon!
Harris Hahn
We like a lot eating out. Yesterday we went to this delicious restaurant which we didn’t know before. We passed a delightful experience there with excellent dishes and a well-trained team and an impressive cook. We added this place in our list and we shall certainly return very soon. We deeply recommend.
Keith Toussaint
Foos was healthy and excellent. Great customer service.
Otis Rodriquez
This place constantly delivers. They have awesome food for convenient pricing, there is no waiting time even when the place is packed.
Irene Flores
This place is DELICIOUS. The shrimp tacos remind me up a super upgraded version of the jack in the box taco - with juicy fillings! I really do think the shrimp tacos are good, but my favorite has to be the ceviche anything. I got the poseidon and just letting you know, it is pretty spicy. But spicy makes it even more delicious! My top is probably Poseidon, ceviche de cameron, and then the shrimp tacos.
Zemlak Robert
Delicious kimchi quesadillas! Just the right amount of spice. It hits the spot! A must try.
Jorge and Alvaro were the best! Super friendly and helpful! Always impressed by the service! I live coming here when I’m visiting West Hollywood.
mavazn s
Yesterday was our first time we came to that magnificent restaurant. But It is surely not the last time. We had a good time with the excellent service, with the first-rate food and fine drinks and with the honest pay. We will definitely come back soon.
M Haynes
I admire this venue very much. theres a romantic feeling. The meals are exeptionaly good. the service is dynamic and the personel is professional. The pay is honest. I warmly recommend.
Samantha Jo
This was my 1st time eating vegan food and I was NOT disappointed! The food is fresh and full of flavor and the service is incredible! Jeries took the time to explain the menu to me and offered suggestions on what was popular and what he liked. I was curious about their carne asada, and next thing I knew, he had a sample for me to try! I am not a vegan so I really like that there are a couple non-vegan protein options on the menu to mix and match! Their bowls are all AMAZING and their Cali burrito, is the best I’ve EVER had! Definitely look forward to eating at 5 Elementos again and it’s great to have a truck that not only has great food but great service as well! Thank you Jeries and staff!
Olen King
I am disappointed. $11 for just beans and fries wrapped in a tortilla. A few small pieces of carne asada and you add $2. It came up to $14. And coke in can 12 oz is $2!!! I paid $16 for this! Not even worth $5
I am reaching out to express my concerns regarding the subpar service I experienced today from 5 Elementos. As the Lifestyle Coordinator for The Park, a luxury residence in Santa Monica, I oversee dining events that we host twice a week for our residents, who contribute additional funds for these experiences.
Having come across numerous positive reviews about your restaurant, we were eager to try your offerings. Unfortunately, upon receiving our order intended for 20 guests, we were dismayed to find the portion sizes inadequate, appearing to cater to no more than 10, or possibly 8 at best.
Our order included two chicken dishes, one vegan chorizo, and one Asada. However, we were informed that the chicken was combined in a single container, resulting in inconsistent portion sizes across the other dishes as well. I will provide photographic evidence to illustrate our concerns.
Furthermore, I was taken aback by the unprofessional demeanor of one of your staff members, who was dismissive and rude. He claimed he was not responsible for the issue and suggested that we contact the third-party company, Easy Catering, for resolution. His unprofessional attitude was disappointing and did not reflect well on your establishment.
While the food itself was acceptable, the overall service experience left much to be desired, overshadowing the quality of the meal. I urge prospective patrons to consider the management and service practices at 5 Elementos, as they do not align with the expectations set by your advertising.
Macho nacho with asada 10/10
This is the worst food truck experience of my life. I love in a complex that books trucks and they provide a resident special. Per our complex the resident special is 2 tacos and a side for $10.00. When I get to the truck the staff was very rude and told us to order from a machine that did not have the resident special information. Two other customers continued to ask how to put in the order and the team at the food truck were rude, they were not very helpful and told them to just keep clicking around. At this point I should have left but instead I gave the company my business. I ordered three tacos, OG style and paid $15.00. FYI only chicken and pastor are at regular cost, any other meat is $1.50 more. $15.00 for no sides, no drink, no chips and salsa. I guess it was the owner who came and starts telling the other two customers how to key in the resident special so he ends up saying it is .. 3 tacos with a side but the side is chips and salsa. I told him.. I ordered 3 tacos full price .. can you thow in a side.. I mean if the special is $10.00 I paid $15.00 and he said not because I ordered carne asdada and that costs more and isnt part of the special. IT WAS ALL WHACK, and just a dumb experience. The people working the truck today were rude, and kind of just making up whatever rules they want. It was the odd. Also, the owner or whoever he was was helping with food without any gloves on.. I didnt eat the food.. just took it.. started at it.. and decided.. I dont want this in my body. Here is a picture of the tiny $15.00 tacos.. also I noticed that the carne asada meet is blened with carrots. They are really hurting for money.
This is the worst food truck experience of my life. I love in a complex that books trucks and they provide a resident special. Per our complex the resident special is 2 tacos and a side for $10.00. When I get to the truck the staff was very rude and told us to order from a machine that did not have the resident special information. Two other customers continued to ask how to put in the order and the team at the food truck were rude, they were not very helpful and told them to just keep clicking around. At this point I should have left but instead I gave the company my business. I ordered three tacos, OG style and paid $15.00. FYI only chicken and pastor are at regular cost, any other meat is $1.50 more. $15.00 for no sides, no drink, no chips and salsa. I guess it was the owner who came and starts telling the other two customers how to key in the resident special so he ends up saying it is .. 3 tacos with a side but the side is chips and salsa. I told him.. I ordered 3 tacos full price .. can you thow in a side.. I mean if the special is $10.00 I paid $15.00 and he said not because I ordered carne asdada and that costs more and isnt part of the special. IT WAS ALL WHACK, and just a d*** experience. The people working the truck today were rude, and kind of just making up whatever rules they want. It was the odd. Also, the owner or whoever he was was helping with food without any gloves on.. I didnt eat the food.. just took it.. started at it.. and decided.. I dont want this in my body. Here is a picture of the tiny $15.00 tacos.. also I noticed that the carne asada meet is blened with carrots. They are really hurting for money.
Let's TACO about PHENOMINAL! We love this truck! I have literally tried the entire menu and have never been disappointed. These guys make FANTASTIC FOOD! FLAVOR IS ON POINT! GOOD SIZE PORTIONS! See you soon!
We like a lot eating out. Yesterday we went to this delicious restaurant which we didn’t know before. We passed a delightful experience there with excellent dishes and a well-trained team and an impressive cook. We added this place in our list and we shall certainly return very soon. We deeply recommend.
Foos was healthy and excellent. Great customer service.
This place constantly delivers. They have awesome food for convenient pricing, there is no waiting time even when the place is packed.
This place is DELICIOUS. The shrimp tacos remind me up a super upgraded version of the jack in the box taco - with juicy fillings! I really do think the shrimp tacos are good, but my favorite has to be the ceviche anything. I got the poseidon and just letting you know, it is pretty spicy. But spicy makes it even more delicious! My top is probably Poseidon, ceviche de cameron, and then the shrimp tacos.
Delicious kimchi quesadillas! Just the right amount of spice. It hits the spot! A must try.
Restaurantji Recommends
Jorge and Alvaro were the best! Super friendly and helpful! Always impressed by the service! I live coming here when I’m visiting West Hollywood.
Yesterday was our first time we came to that magnificent restaurant. But It is surely not the last time. We had a good time with the excellent service, with the first-rate food and fine drinks and with the honest pay. We will definitely come back soon.
I admire this venue very much. theres a romantic feeling. The meals are exeptionaly good. the service is dynamic and the personel is professional. The pay is honest. I warmly recommend.
This was my 1st time eating vegan food and I was NOT disappointed! The food is fresh and full of flavor and the service is incredible! Jeries took the time to explain the menu to me and offered suggestions on what was popular and what he liked. I was curious about their carne asada, and next thing I knew, he had a sample for me to try! I am not a vegan so I really like that there are a couple non-vegan protein options on the menu to mix and match! Their bowls are all AMAZING and their Cali burrito, is the best I’ve EVER had! Definitely look forward to eating at 5 Elementos again and it’s great to have a truck that not only has great food but great service as well! Thank you Jeries and staff!
I am disappointed. $11 for just beans and fries wrapped in a tortilla. A few small pieces of carne asada and you add $2. It came up to $14. And coke in can 12 oz is $2!!! I paid $16 for this! Not even worth $5
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