It's the Tower Bar, so you go in knowing it's expensive. But for a $125 per person brunch, you'd think basics like coffee would be included, That plus mediocre service & no AC. Will not be returning anytime soon.
Alexander
After years of good memories here, I was appalled with tonight's experience. The service was condescending and rude from the start - I was aggressively informed upon entering that I could not move any chairs in the bar (even though the bar was half empty). Our waiter chastised us for not ordering a full dinner, even after we ordered over $200 of drinks and appetizers. To add insult to injury, after being rushed away from our table, we went to go take a look at the pool - at which point security swiftly descended on us to tell us the pool was “closed” - even though the area was not roped off and we simply just wanted to take a look. I say all of this as someone who has had 5+ years of wonderful memories here - I understand the vibe they are trying to achieve, but tonight that vibe came at the cost of alienating a loyal customer along with first-time visitors who were in LA from out of town.
Steven
Great dinner and energy in restaurant. Noise level was quite high. The only issue was on arrival when they sent us back and forth and then would not seat us as we were 5 min early despite the table being ready?! Disorganized or trying to appear special?
İlkay
Too loud but nice music with elegant and classic setting that still can gather contemporary crowd.
Opentable Diner
i have been coming to tower bar for years now. they insisted on seating us on the other side of the hotel, which is basically their side to sit the less attractive crowd, they have never seated me there before and we asked to be moved and they refused. we sat next to a table of actual high schoolers with their backpacks... and then we ordered two tower bar burgers which are just short of $50 each mind you, came COMPLETELY UNCOOKED. RAW. we didn't notice until a few bites in and all three of us all day today have been sick. extremely beyond disappointed in an establishment that i have been returning to for over three years now....
Christina
The food and setting is always so lovely and special. Also Barbara the restaurant manager is the BEST!
Tommy
Dimitri is absolutely wonderful. We are so happy he is back! Thank you, as always, for a memorable evening.
Henrik
I'm disappointed for the treatment we received from an older hostess, despite reservation. While we were told to wait, others were 'waived through'.
Lunch Restaurant itself is beautiful. Excellent and fast service. Would return. Cocktails $27
Atmosphere: 5
Food: 3
Service: 5
Maureen
Below is a review based on your experience:
Disappointing experience at The Sunset Tower Hotel Restaurant
My daughter had high expectations of this restaurant after having previously eaten here with her (white) husband. Unfortunately, without him our visit turned out to be a very different experience. From the moment we walked in, the treatment felt unprofessional and impersonal.
On arrival we had to wait at the bar for over 30 minutes, where we were completely ignored for the first 10 minutes before anyone bothered to offer us a drink. Meanwhile, we saw other guests who arrived later being served almost immediately.
When we were eventually shown to our table, it turned out not to be the table we had reserved. After having to wait again, we were assigned a spot right next to the kitchen door – a chaotic and restless location. The waiters were constantly getting in each other's way, trays and glasses were falling, and the whole thing radiated anything but professionalism.
What should have felt like a luxurious and relaxing evening turned into a frustrating and uncomfortable experience. Although the restaurant is known for its atmosphere and service, this was completely disappointing for us. We expect a much higher standard, especially considering the reputation of this establishment.
Unfortunately no repeat for us
Atmosphere: 1
Food: 5
Service: 1
Brian Wheeler
horrendous experience waited an hour beyond confirmed reservation time to be seated
Oysters were great, but cocktail was meh and my porkchop was too bland to eat. It came with an apple sauce that I really disliked and would have asked to replace, but once the plates dropped our server never returned to check on our meal. Nice ambiance, but not very happy to have paid for an entree I ate two bites of.
Food: 1
Always such a fan of Tower Bar for the ambiance, history, art deco designs, classic Americana bites, martinis made to perfection and the best staff in all of LA. They treat you like family. Always feel at home at the Sunset Tower ❤️
It's the Tower Bar, so you go in knowing it's expensive. But for a $125 per person brunch, you'd think basics like coffee would be included, That plus mediocre service & no AC. Will not be returning anytime soon.
After years of good memories here, I was appalled with tonight's experience. The service was condescending and rude from the start - I was aggressively informed upon entering that I could not move any chairs in the bar (even though the bar was half empty). Our waiter chastised us for not ordering a full dinner, even after we ordered over $200 of drinks and appetizers. To add insult to injury, after being rushed away from our table, we went to go take a look at the pool - at which point security swiftly descended on us to tell us the pool was “closed” - even though the area was not roped off and we simply just wanted to take a look. I say all of this as someone who has had 5+ years of wonderful memories here - I understand the vibe they are trying to achieve, but tonight that vibe came at the cost of alienating a loyal customer along with first-time visitors who were in LA from out of town.
Great dinner and energy in restaurant. Noise level was quite high. The only issue was on arrival when they sent us back and forth and then would not seat us as we were 5 min early despite the table being ready?! Disorganized or trying to appear special?
Too loud but nice music with elegant and classic setting that still can gather contemporary crowd.
i have been coming to tower bar for years now. they insisted on seating us on the other side of the hotel, which is basically their side to sit the less attractive crowd, they have never seated me there before and we asked to be moved and they refused. we sat next to a table of actual high schoolers with their backpacks... and then we ordered two tower bar burgers which are just short of $50 each mind you, came COMPLETELY UNCOOKED. RAW. we didn't notice until a few bites in and all three of us all day today have been sick. extremely beyond disappointed in an establishment that i have been returning to for over three years now....
The food and setting is always so lovely and special. Also Barbara the restaurant manager is the BEST!
Dimitri is absolutely wonderful. We are so happy he is back! Thank you, as always, for a memorable evening.
I'm disappointed for the treatment we received from an older hostess, despite reservation. While we were told to wait, others were 'waived through'.
Lunch Restaurant itself is beautiful. Excellent and fast service. Would return. Cocktails $27
Atmosphere: 5
Food: 3
Service: 5
Below is a review based on your experience:
Disappointing experience at The Sunset Tower Hotel Restaurant
My daughter had high expectations of this restaurant after having previously eaten here with her (white) husband. Unfortunately, without him our visit turned out to be a very different experience. From the moment we walked in, the treatment felt unprofessional and impersonal.
On arrival we had to wait at the bar for over 30 minutes, where we were completely ignored for the first 10 minutes before anyone bothered to offer us a drink. Meanwhile, we saw other guests who arrived later being served almost immediately.
When we were eventually shown to our table, it turned out not to be the table we had reserved. After having to wait again, we were assigned a spot right next to the kitchen door – a chaotic and restless location. The waiters were constantly getting in each other's way, trays and glasses were falling, and the whole thing radiated anything but professionalism.
What should have felt like a luxurious and relaxing evening turned into a frustrating and uncomfortable experience. Although the restaurant is known for its atmosphere and service, this was completely disappointing for us. We expect a much higher standard, especially considering the reputation of this establishment.
Unfortunately no repeat for us
Atmosphere: 1
Food: 5
Service: 1
horrendous experience waited an hour beyond confirmed reservation time to be seated
Restaurantji Recommends
Surprisingly good Huevos Rancheros!
Atmosphere: 4
Food: 5
Service: 5
Service and the staff sucks!
Atmosphere: 1
Food: 1
Service: 1
Iconic.
Atmosphere: 5
Food: 5
Service: 5
Oysters were great, but cocktail was meh and my porkchop was too bland to eat. It came with an apple sauce that I really disliked and would have asked to replace, but once the plates dropped our server never returned to check on our meal. Nice ambiance, but not very happy to have paid for an entree I ate two bites of.
Food: 1
Always such a fan of Tower Bar for the ambiance, history, art deco designs, classic Americana bites, martinis made to perfection and the best staff in all of LA. They treat you like family. Always feel at home at the Sunset Tower ❤️
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