I ordered a cake for my sisters 25th birthday all she requested is that it’s cookies n cream in the shape of a heart with pink frosting. On the day that I go in to pick up the cake that is already paid for in advance only one older gentleman wanted to help customers. The younger boys there on October 23, 2023 were not friendly at all did not say hello and have extremely poor customer service. Did not get their names but, it was the two young boys working around 3:00pm that day. They need to be trained better and treat people the way they would want to be treated. When the older gentleman heard that I was unpleased with my order and it was not right he said he could only give me candles to make it right. I think more should’ve been done a refund or charge half the price. Remind you this is a cake over $30. A few days before this I wanted to put my order in to make sure they had enough time to prepare what I wanted without any mistakes Natalie the whole time had her back turned towards me cleaning scoopers instead of checking occasionally if there’s customers. I asked her if I could put an order in and nothing seemed organized. We did the order standing up even though there was tables, she was being trained but obviously from what I received didn’t listen to the simple requests I was making. This location needs to hire people that want to work, have better customer service skills, need to be more fast and friendly. I will never give this place business again. Dairy Queen, cold stones, and stater bros for cakes from now on. Super disappointed with the service and the quality I received.
Jay M.
Save your money and go to any other Baskin Robbins. Their serving size here is not the same as the others. For $5 They give you the tiniest scoop of ice cream here that you can literally eat with one bite. What a waisted !
Franklin Martinez
I love that place where many cakes and ice cream are made just to help keep others cool from the hot summer weather.
carson baker
Owner is awful, stereotypes people and makes you feel unwelcome. Avoid this location don’t give him your service
W
The facade may look cute and smell sweet, but the crew could just be the opposite. The petite lady seemed to be on autopilot, with her mind somewhere else. The tall and big-boned one appeared to have migraines and snappiness written all over. Not sure if they had some unpleasant surprises over Father's Day or were just having a bad hair day!
ND
The facade may look cute and smell sweet, but the crew could just be the opposite. The petite lady seemed to be on autopilot, with her mind somewhere else. The tall and big-boned one appeared to have migraines and snappiness written all over. Not sure if they had some unpleasant surprises over Father's Day or were just having a bad hair day!
TW
The facade may look cute and smell sweet, but the crew could just be the opposite. The petite lady seemed to be on autopilot, with her mind somewhere else. The tall and big-boned one appeared to have migraines and snappiness written all over. Not sure if they had some unpleasant surprises over Father's Day or were just having a bad hair day!
robotboy621
Very mean employee when I went in, they’re also ver stingy with the scoops. Don’t like them
Chema Gonzalez
Not cheap, but worth the tasty ice cream and fast friendly service.
Pauline Bustamante
Yesterday, I went in a few minutes before closing. I was greeted with the girl rolling her eyes. You definitely can tell she was bothered that I walked in before closing. As I ordered my first scoop and my partner was looking for her choice. The girl was aggressively saying, "anything else" repeatedly. Mind you I work 11 hours and I was happy to be able too make it before closing. She killed my experience. I will never return over the poor customer service she gave us.
Honestly if I walk in and see the owner there working I walk out sorry he is stingy af and I'm not about to pay those prices for what he gives. Other then that I love this place
Ruth L.
I ordered a "2 scoop sundae" from this store tonight. The total was just a little over 15.00 for delivery. When I opened the bag, I thought I was given the wrong order. The "scoops" were approximate the size of a tablespoon. I would equate it to a child's scoop, but the 2 scoops together would barely equal that. Why would you offer delivery and then rip the person off?? All you did was succeed in losing a customer. I hope your employees enjoyed a good laugh....
Kimberly Q.
Great customer service! Mohammed was very organized and patient when assisting me with placing my order. He also helped with designing my nieces cake colors and they loved it! I had no issues when picking it up. You can choose whatever flavor you want from their 46 flavors.
Joanna Wankier
Our favorite ice cream shop. Excellent for single scoop, after-dinner snack. Staff is friendly, building is well lit, wheelchair accessible and lots of seating inside. Specialty cakes are easy to order and pick up.
Joanna W.
Fun place for a late night snack. So many flavors of ice cream and so many options for cones, shakes, sundae and cakes. Excellent spot for birthday cakes. Specialty ordering is very easy. Building is well lit, lot of lighting, wheelchair accessible and seating inside.
I ordered a cake for my sisters 25th birthday all she requested is that it’s cookies n cream in the shape of a heart with pink frosting. On the day that I go in to pick up the cake that is already paid for in advance only one older gentleman wanted to help customers. The younger boys there on October 23, 2023 were not friendly at all did not say hello and have extremely poor customer service. Did not get their names but, it was the two young boys working around 3:00pm that day. They need to be trained better and treat people the way they would want to be treated. When the older gentleman heard that I was unpleased with my order and it was not right he said he could only give me candles to make it right. I think more should’ve been done a refund or charge half the price. Remind you this is a cake over $30. A few days before this I wanted to put my order in to make sure they had enough time to prepare what I wanted without any mistakes Natalie the whole time had her back turned towards me cleaning scoopers instead of checking occasionally if there’s customers. I asked her if I could put an order in and nothing seemed organized. We did the order standing up even though there was tables, she was being trained but obviously from what I received didn’t listen to the simple requests I was making. This location needs to hire people that want to work, have better customer service skills, need to be more fast and friendly. I will never give this place business again. Dairy Queen, cold stones, and stater bros for cakes from now on. Super disappointed with the service and the quality I received.
Save your money and go to any other Baskin Robbins. Their serving size here is not the same as the others. For $5 They give you the tiniest scoop of ice cream here that you can literally eat with one bite. What a waisted !
I love that place where many cakes and ice cream are made just to help keep others cool from the hot summer weather.
Owner is awful, stereotypes people and makes you feel unwelcome. Avoid this location don’t give him your service
The facade may look cute and smell sweet, but the crew could just be the opposite. The petite lady seemed to be on autopilot, with her mind somewhere else. The tall and big-boned one appeared to have migraines and snappiness written all over. Not sure if they had some unpleasant surprises over Father's Day or were just having a bad hair day!
The facade may look cute and smell sweet, but the crew could just be the opposite. The petite lady seemed to be on autopilot, with her mind somewhere else. The tall and big-boned one appeared to have migraines and snappiness written all over. Not sure if they had some unpleasant surprises over Father's Day or were just having a bad hair day!
The facade may look cute and smell sweet, but the crew could just be the opposite. The petite lady seemed to be on autopilot, with her mind somewhere else. The tall and big-boned one appeared to have migraines and snappiness written all over. Not sure if they had some unpleasant surprises over Father's Day or were just having a bad hair day!
Very mean employee when I went in, they’re also ver stingy with the scoops. Don’t like them
Not cheap, but worth the tasty ice cream and fast friendly service.
Yesterday, I went in a few minutes before closing. I was greeted with the girl rolling her eyes. You definitely can tell she was bothered that I walked in before closing. As I ordered my first scoop and my partner was looking for her choice. The girl was aggressively saying, "anything else" repeatedly. Mind you I work 11 hours and I was happy to be able too make it before closing. She killed my experience. I will never return over the poor customer service she gave us.
Restaurantji Recommends
Honestly if I walk in and see the owner there working I walk out sorry he is stingy af and I'm not about to pay those prices for what he gives. Other then that I love this place
I ordered a "2 scoop sundae" from this store tonight. The total was just a little over 15.00 for delivery. When I opened the bag, I thought I was given the wrong order. The "scoops" were approximate the size of a tablespoon. I would equate it to a child's scoop, but the 2 scoops together would barely equal that. Why would you offer delivery and then rip the person off?? All you did was succeed in losing a customer. I hope your employees enjoyed a good laugh....
Great customer service! Mohammed was very organized and patient when assisting me with placing my order. He also helped with designing my nieces cake colors and they loved it! I had no issues when picking it up. You can choose whatever flavor you want from their 46 flavors.
Our favorite ice cream shop. Excellent for single scoop, after-dinner snack. Staff is friendly, building is well lit, wheelchair accessible and lots of seating inside. Specialty cakes are easy to order and pick up.
Fun place for a late night snack. So many flavors of ice cream and so many options for cones, shakes, sundae and cakes. Excellent spot for birthday cakes. Specialty ordering is very easy. Building is well lit, lot of lighting, wheelchair accessible and seating inside.