I already know that Baskin Robbins’ chocolate & vanilla ice cream is amazing. They’re all I buy on a weekly basis from my local shop. Both are extremely rich & creamy, and the chocolate especially is hands down better than any other brand-homemade or store bought-because of the high quality chocolate used in the recipe along w real heavy cream and sugar. No cheap substitutes! I know, both flavors sound plain and boring but try them for yourself and you’ll see how good they are! The reason they sound boring is because they usually are when it’s other brands but not the vanilla and chocolate from BR. Recently while out of town, I ordered THROUGH UBER EATS 4 qts of ice cream from the BR Telegraph location in Whittier. I immediately received a call from an employee informing me they were out of chocolate and unless I wanted something else, the order would need to be canceled. I agreed to a cancellation and was told I needed to do it myself on the app. Through chat, UE claimed that since the driver was already on their way, I needed to compensate them for their time, etc and would still be charged $32. This was untrue as I’d immediately contacted the driver as soon as I’d learnt the order was to be cancelled. The driver thanked me and said she’d cancel on her end too (which she did). So while I’m trying to explain this to an UE employee through chat, UE forwarded my order to a new driver (who again cancelled after I text of the situation). UE then again forwarded the order and this time I got a driver who couldn’t speak/read English and therefore didn’t read my message and eventually picked up someone else’s order which he delivered to me. It was 2 kids scoops. UE had ample time to cancel my order. They sent it to 3 different drivers over at least 12 minutes. Yet even after going around and around and even providing pictures and details (the fact that the shop was totally out of chocolate quarts or that it wasn’t me that wanted the order cancelled didn’t matter), UE would not refund my full amount. They wanted to give me $17. Unbelievable! I paid $35 for 2 kids scoops of ice cream. I wasn’t even given the choice to take the $17, or escalate the issue and have a real UE employee look into it. It’s a horrible system. Even after calling and talking to a real person, they wouldn’t believe me when I said it wasn’t me who cancelled. Finally the next morning I decided to call BR and explain the situation. It’s not that it’s a lot of $ but I’m on a fixed income and BR ice cream is my one treat for myself. More than that, I thought I was totally wronged by UE and ethically it wasn’t right. UE ripped me off. The manager of BR, Elizabeth, was awesome. She listened to me, quickly understood what happened and looked into into it. She kept me updated as to what was happening and was instrumental in getting everything worked out. She went above and beyond when she didn’t have to. I really appreciate her common sense and attitude. She seemed like she cared and really wanted to help. The owner is also a very honest and fair person too. They could see that I got the short end of the stick even though everyone else had already gotten paid. It wasn’t fair and I’m grateful they understood this. Again, they didn’t have to do anything if they didn’t want to. I’m thoroughly impressed w both the owner and manager at this Telegraph location of Baskin Robbins. I know every customer situation is different, and I appreciate that mine was handled so professionally and with kindness and courtesy. From the ice cream to the management, this place is top notch. Nowadays, where you spend your $ matters! When I’m in town, it’ll be the only BR location I spend mine. The ice cream is superb but the quality of the people that work here is far beyond.
Derek Flor
I walked in on a Sunday afternoon. I was the only customer. The server was in the back on the phone and never acknowledged me. After at LEAST a 7 minute wait, l finally got her attention. She continued her conversation as if l didn't exist. No "Hi, l'll be right with you", but she continued the phone conversation. When l finally asked if she was going to serve me, she said, "This guy is first", referring to the caller. I told her l didn't feel welcome at the store, did not appreciate the poor treatment, and walked out. I don't see how l can return to that store which is right down the street from my offices. You only get one chance to make a first impression.
Atmosphere: 1
Food: 1
Service: 1
Marleana marliana Mont
Wow over three years of horrible reviews ? I can so relate to many of them.
I go there on weekends & some weekdays since me & my partner work Ubereats in whittier on the weekend & basking robbins is the place to go for a scoop of ice cream or cappuccino drinks. Most of the employees don't like their job & I see what someone people on the reviews are talking about as I witnessed a moody unfriendly & unwelcoming atmosphere. The very last time I was there I witnessed a customer & workers conversation and the customer was shocked and upset with service.. I heard everything but it's alot to go in with details but she stormed out shaking her head & ofcourse the worker just simply didn't care. The reason I keep going to this baskin robbins is because by the time me and my partner are done with uber he likes to stop and get the YumYum sandwiches ? and we're addicted to baskin robbin ice cream and it's right next door.. it'll be silly to drive far out to another BR but I really h@te this place.. also bought a pre-made ice cream with the stick and there was a piece of chicken in it thats so disgusting &the worker said they order them so pre-made ice creams are not made there but ordered so idk ?
Atmosphere: 1
Food: 1
Service: 1
jessica garcia
called to do a pre-order and the girl who answered the phone was to "busy" to help with my questions and order. took my business to the whittier location!
She needs to be reminded, no customers means no pay check!
Service: 1
Max Marquez
I never leave reviews, but time and time again this place of workers seem to disappoint me. Today my wife ordered Uber eats and called to accommodate the Mocha blast into a jamoca blast. My wife had it on speaker and Liz who answered and said she is the manager was loud and rude to my wife.. in her deep loud voice she said she doesn't know who told us we can do that, but it's not allowed.. I understand if it's not allowed but it's unprofessional and disrespectful to speak to my wife like that.. this is the last time we'll give our business to this location.. we've order here for several years and it was always a hit or miss depending on the workers, but lately it's gone to crap, poor customer service. We have given our business to the other location on Whittier bld and today we made the mistake ordering from this location giving them another try.. the owner needs to step up and train those young women.. the reviews say it all! 3 star ? more like zero.
Atmosphere: 2
Food: 2
Service: 1
Alfred Gonsalves III
Love the customer service at this location
G.D.L.T
The attendant was rude!!!
Richard Salazar
Disappointed. Server's long hair in a ponytail without a hairnet. She kept playing with her ponytail & pulling on the ends to check if any loose hairs were on her fingers. Not once washing her hands or wearing gloves, she wiped them on a nearby towel and proceeded with our order. Her name tag read "Shift Leader".I kept a watchful eye on her & her hair while she scooped the ice cream. Husband EXTREMELY dissatisfied with his order, as am I. We ended up throwing away 1/2 of our order. Thank goodness we had no hair in our order but are DEFINITELY not going back there ever again!
Amber Simons
They are rude as hell. Just now I was the only person in the store looking at cakes the 2 women working there were mopping the floor and talking to each other, they never greeted me or said anything to me so I stood there patiently waiting for one of them to come over and help me buy the cake I wanted. Then another family walks in the door they immediately turn around and start helping them. Never even said hello can I help you until I turned to leave then one says oh did you need anything? Needless to say I'm taking my money elsewhere.
Adriana Jauregui
Ordered a cake online for my daughter’s birthday and the order was never processed. Arrived to pick up cake and there was No Cake! This place is the worst and so unprofessional. Thanks for ruining my daughter’s birthday!! You deserve No stars!
When we came in little over 9PM There were two women employees, one was mopping the floor and one was behind the cashier. The mopping woman almost mopped our shoes because when we walked into the store she never stopped mopping the floor right in front of us and when we were ordering with the other woman, she miss understood our order and she never said sorry or anything she even stared at us with an extremely rude and annoyed look and she spoke extremely rude to us also. I really don’t understand how and why they can be so rude to customers and how they were hired for a servicing job In my eyes. The ice cream was good but their nasty attitude ruined everything. They were the most impolite people I've ever met. I’m never going to this baskin robbins again.
Alma Ramirez
The super delicious ice cream ?.....but the terrible service ?
cristina hernandez
Terrible service ? arrogant employees ?
Berry R
When we came in little over 9PM There were two women employees, one was mopping the floor and one was behind the cashier. The mopping woman almost mopped our shoes because when we walked into the store she never stopped mopping the floor right in front of us and when we were ordering with the other woman, she miss understood our order and she never said sorry or anything she even stared at us with an extremely rude and annoyed look and she spoke extremely rude to us also. I really don’t understand how and why they can be so rude to customers and how they were hired for a servicing job In my eyes. The ice cream was good but their nasty attitude ruined everything. They were the most impolite people I've ever met. I’m never going to this baskin robbins again.
Rosa Zorrilla
The young lady was all by herself. Their was about 4 or 5 customers and she was great taking care of everyone very competently. Great job!!!
I already know that Baskin Robbins’ chocolate & vanilla ice cream is amazing. They’re all I buy on a weekly basis from my local shop. Both are extremely rich & creamy, and the chocolate especially is hands down better than any other brand-homemade or store bought-because of the high quality chocolate used in the recipe along w real heavy cream and sugar. No cheap substitutes! I know, both flavors sound plain and boring but try them for yourself and you’ll see how good they are! The reason they sound boring is because they usually are when it’s other brands but not the vanilla and chocolate from BR. Recently while out of town, I ordered THROUGH UBER EATS 4 qts of ice cream from the BR Telegraph location in Whittier. I immediately received a call from an employee informing me they were out of chocolate and unless I wanted something else, the order would need to be canceled. I agreed to a cancellation and was told I needed to do it myself on the app. Through chat, UE claimed that since the driver was already on their way, I needed to compensate them for their time, etc and would still be charged $32. This was untrue as I’d immediately contacted the driver as soon as I’d learnt the order was to be cancelled. The driver thanked me and said she’d cancel on her end too (which she did). So while I’m trying to explain this to an UE employee through chat, UE forwarded my order to a new driver (who again cancelled after I text of the situation). UE then again forwarded the order and this time I got a driver who couldn’t speak/read English and therefore didn’t read my message and eventually picked up someone else’s order which he delivered to me. It was 2 kids scoops. UE had ample time to cancel my order. They sent it to 3 different drivers over at least 12 minutes. Yet even after going around and around and even providing pictures and details (the fact that the shop was totally out of chocolate quarts or that it wasn’t me that wanted the order cancelled didn’t matter), UE would not refund my full amount. They wanted to give me $17. Unbelievable! I paid $35 for 2 kids scoops of ice cream. I wasn’t even given the choice to take the $17, or escalate the issue and have a real UE employee look into it. It’s a horrible system. Even after calling and talking to a real person, they wouldn’t believe me when I said it wasn’t me who cancelled. Finally the next morning I decided to call BR and explain the situation. It’s not that it’s a lot of $ but I’m on a fixed income and BR ice cream is my one treat for myself. More than that, I thought I was totally wronged by UE and ethically it wasn’t right. UE ripped me off. The manager of BR, Elizabeth, was awesome. She listened to me, quickly understood what happened and looked into into it. She kept me updated as to what was happening and was instrumental in getting everything worked out. She went above and beyond when she didn’t have to. I really appreciate her common sense and attitude. She seemed like she cared and really wanted to help. The owner is also a very honest and fair person too. They could see that I got the short end of the stick even though everyone else had already gotten paid. It wasn’t fair and I’m grateful they understood this. Again, they didn’t have to do anything if they didn’t want to. I’m thoroughly impressed w both the owner and manager at this Telegraph location of Baskin Robbins. I know every customer situation is different, and I appreciate that mine was handled so professionally and with kindness and courtesy. From the ice cream to the management, this place is top notch. Nowadays, where you spend your $ matters! When I’m in town, it’ll be the only BR location I spend mine. The ice cream is superb but the quality of the people that work here is far beyond.
I walked in on a Sunday afternoon. I was the only customer. The server was in the back on the phone and never acknowledged me. After at LEAST a 7 minute wait, l finally got her attention. She continued her conversation as if l didn't exist. No "Hi, l'll be right with you", but she continued the phone conversation. When l finally asked if she was going to serve me, she said, "This guy is first", referring to the caller. I told her l didn't feel welcome at the store, did not appreciate the poor treatment, and walked out. I don't see how l can return to that store which is right down the street from my offices.
You only get one chance to make a first impression.
Atmosphere: 1
Food: 1
Service: 1
Wow over three years of horrible reviews ?
I can so relate to many of them.
I go there on weekends & some weekdays
since me & my partner work Ubereats in whittier on the weekend & basking robbins is the place to go for a scoop of ice cream or cappuccino drinks. Most of the employees don't like their job & I see what someone people on the reviews are talking about as I witnessed a moody unfriendly & unwelcoming atmosphere. The very last time I was there I witnessed a customer & workers conversation and the customer was shocked and upset with service.. I heard everything but it's alot to go in with details but she stormed out shaking her head & ofcourse the worker just simply didn't care. The reason I keep going to this baskin robbins is because by the time me and my partner are done with uber he likes to stop and get the YumYum sandwiches ? and we're addicted to baskin robbin ice cream and it's right next door.. it'll be silly to drive far out to another BR but I really h@te this place.. also bought a pre-made ice cream with the stick and there was a piece of chicken in it thats so disgusting
&the worker said they order them so pre-made ice creams are not made there but ordered so idk ?
Atmosphere: 1
Food: 1
Service: 1
called to do a pre-order and the girl who answered the phone was to "busy" to help with my questions and order. took my business to the whittier location!
She needs to be reminded, no customers means no pay check!
Service: 1
I never leave reviews, but time and time again this place of workers seem to disappoint me. Today my wife ordered Uber eats and called to accommodate the Mocha blast into a jamoca blast. My wife had it on speaker and Liz who answered and said she is the manager was loud and rude to my wife.. in her deep loud voice she said she doesn't know who told us we can do that, but it's not allowed.. I understand if it's not allowed but it's unprofessional and disrespectful to speak to my wife like that.. this is the last time we'll give our business to this location.. we've order here for several years and it was always a hit or miss depending on the workers, but lately it's gone to crap, poor customer service. We have given our business to the other location on Whittier bld and today we made the mistake ordering from this location giving them another try.. the owner needs to step up and train those young women.. the reviews say it all! 3 star ? more like zero.
Atmosphere: 2
Food: 2
Service: 1
Love the customer service at this location
The attendant was rude!!!
Disappointed. Server's long hair in a ponytail without a hairnet. She kept playing with her ponytail & pulling on the ends to check if any loose hairs were on her fingers. Not once washing her hands or wearing gloves, she wiped them on a nearby towel and proceeded with our order. Her name tag read "Shift Leader".I kept a watchful eye on her & her hair while she scooped the ice cream. Husband EXTREMELY dissatisfied with his order, as am I. We ended up throwing away 1/2 of our order. Thank goodness we had no hair in our order but are DEFINITELY not going back there ever again!
They are rude as hell. Just now I was the only person in the store looking at cakes the 2 women working there were mopping the floor and talking to each other, they never greeted me or said anything to me so I stood there patiently waiting for one of them to come over and help me buy the cake I wanted. Then another family walks in the door they immediately turn around and start helping them. Never even said hello can I help you until I turned to leave then one says oh did you need anything? Needless to say I'm taking my money elsewhere.
Ordered a cake online for my daughter’s birthday and the order was never processed. Arrived to pick up cake and there was No Cake! This place is the worst and so unprofessional. Thanks for ruining my daughter’s birthday!! You deserve No stars!
Restaurantji Recommends
When we came in little over 9PM There were two women employees, one was mopping the floor and one was behind the cashier. The mopping woman almost mopped our shoes because when we walked into the store she never stopped mopping the floor right in front of us and when we were ordering with the other woman, she miss understood our order and she never said sorry or anything she even stared at us with an extremely rude and annoyed look and she spoke extremely rude to us also. I really don’t understand how and why they can be so rude to customers and how they were hired for a servicing job In my eyes. The ice cream was good but their nasty attitude ruined everything. They were the most impolite people I've ever met. I’m never going to this baskin robbins again.
The super delicious ice cream ?.....but the terrible service ?
Terrible service ? arrogant employees ?
When we came in little over 9PM There were two women employees, one was mopping the floor and one was behind the cashier. The mopping woman almost mopped our shoes because when we walked into the store she never stopped mopping the floor right in front of us and when we were ordering with the other woman, she miss understood our order and she never said sorry or anything she even stared at us with an extremely rude and annoyed look and she spoke extremely rude to us also. I really don’t understand how and why they can be so rude to customers and how they were hired for a servicing job In my eyes. The ice cream was good but their nasty attitude ruined everything. They were the most impolite people I've ever met. I’m never going to this baskin robbins again.
The young lady was all by herself. Their was about 4 or 5 customers and she was great taking care of everyone very competently. Great job!!!
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