El Pollo Loco
11624 Washington Blvd, Whittier
(562) 695-4822
Recent Reviews
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I bought a salad and started eating it. There was a hair in my salad. This is very unprofessional. The staff should wear hair nets or trim their facial hair.
Food: 1
Service: 3
Very bad behavior
Slow and makes mistakes
Service: 1
They were closed a couple of times when I arrived there. A customer even canceled his online order because he was late for work.
Atmosphere: 3
Food: 2
Service: 1
I made an order to go, first they took forever and then I got a chicken tortilla soup and guess what? They did not add anything no tortillas no cheap no cilantro nothing. I ate a regular chicken. Soup. Ughhh pay attention
Atmosphere: 1
Food: 1
Service: 1
Great customer service. What I like about it .they helped me take my order.cause I have trouble ordering extra tortillas or side orders. Other Pollo don't help me so just cancel my order and leave. Not this one.thank you. Food was delicious chicken well prepared. Definitely coming back even if I have to drive 8 miles from my house .well worth it. Thank you.
Atmosphere: 5
Food: 5
Service: 5
Service has improved tremendously. Thanks Jorge for helping made the ordering process faster and easy for those of us with short lunch periods.
Just door dashed from here and ordered the Avocado Verde quesadilla, and it was overly filled with guacamole(and I love guacamole but not to the point where its inedible),and like 3 MAYBE 4 pieces of chicken, and those chicken pieces had fat.
Food: 1
Service: 1
Good food
Atmosphere: 5
Food: 5
Service: 5
Guacamole dressing we liked,I got confused when I did the order
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Jesenia at the drive through is very kind and courteous. She has great customer service.
Atmosphere: 5
Food: 5
Service: 5
Lovely place to eat, great sauces for dipping
Atmosphere: 5
Food: 5
Service: 5
Customer service manager need more of that yesterday some one ask for help how to use the computer to order food and ask for help to the manager and he refuse to help him and walk away until another employee came to help him is not cool in front other costumer smh
Atmosphere: 2
Food: 3
Service: 1
I’m always missing something when I order through door dash, also I ask for multiple salsas for huge orders and they send one little salsa for 3 people. Like seriously, yall that stingy with the sauce? Maybe add an option to charge extra so we can order more and get what we asked for guaranteed.
Atmosphere: 1
Food: 1
Service: 1
Daniel provided great customer service
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