Service has improved tremendously. Thanks Jorge for helping made the ordering process faster and easy for those of us with short lunch periods.
Stephanie Lugo
Just door dashed from here and ordered the Avocado Verde quesadilla, and it was overly filled with guacamole(and I love guacamole but not to the point where its inedible),and like 3 MAYBE 4 pieces of chicken, and those chicken pieces had fat.
Food: 1
Service: 1
Paul Garcia
Good food
Atmosphere: 5
Food: 5
Service: 5
Salvador Gonzalez
Guacamole dressing we liked,I got confused when I did the order
Atmosphere: 5
Food: 5
Service: 5
Eloisa Mercado
Jesenia at the drive through is very kind and courteous. She has great customer service.
Atmosphere: 5
Food: 5
Service: 5
Christina Caamano
Lovely place to eat, great sauces for dipping
Atmosphere: 5
Food: 5
Service: 5
Salvador Reyes
Customer service manager need more of that yesterday some one ask for help how to use the computer to order food and ask for help to the manager and he refuse to help him and walk away until another employee came to help him is not cool in front other costumer smh
Atmosphere: 2
Food: 3
Service: 1
Andy Saldaña
I’m always missing something when I order through door dash, also I ask for multiple salsas for huge orders and they send one little salsa for 3 people. Like seriously, yall that stingy with the sauce? Maybe add an option to charge extra so we can order more and get what we asked for guaranteed.
Atmosphere: 1
Food: 1
Service: 1
Edwin Verdugo
Daniel provided great customer service
Crystal Deluna
Always out of something! I can never seem to get what I want at this El Pollo Loco
Something change I was working around the area in August of 2024, food was good burrito had plenty of chicken, I came twice after and they have barely any chicken in the burritos
Atmosphere: 4
Food: 1
Service: 4
Recommended dishes: Chicken Avocado
Art
I have eaten here several times over the past 3 years. From my experience, food has always been fresh and taste good. The pinto beans are very good, especially when they are spicy. The chicken is pretty good too. The chicken burrito is very tasty. The tostada is good however, the chicken can be a bit dry on the tostada. The prices are slightly high but you are paying for quality. I never had an issue with the customer service, the staff has been pretty good.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chips and Salsa, Double Chicken Tostada Salad
Jorge Salgado
They were getting orders mixed up. I ordered a queso gaucamole chicken burrito to go. When I got home the burrito was small, not wrapped correctly, so it was falling apart when I opened it up from the foil. Need better training
Service has improved tremendously. Thanks Jorge for helping made the ordering process faster and easy for those of us with short lunch periods.
Just door dashed from here and ordered the Avocado Verde quesadilla, and it was overly filled with guacamole(and I love guacamole but not to the point where its inedible),and like 3 MAYBE 4 pieces of chicken, and those chicken pieces had fat.
Food: 1
Service: 1
Good food
Atmosphere: 5
Food: 5
Service: 5
Guacamole dressing we liked,I got confused when I did the order
Atmosphere: 5
Food: 5
Service: 5
Jesenia at the drive through is very kind and courteous. She has great customer service.
Atmosphere: 5
Food: 5
Service: 5
Lovely place to eat, great sauces for dipping
Atmosphere: 5
Food: 5
Service: 5
Customer service manager need more of that yesterday some one ask for help how to use the computer to order food and ask for help to the manager and he refuse to help him and walk away until another employee came to help him is not cool in front other costumer smh
Atmosphere: 2
Food: 3
Service: 1
I’m always missing something when I order through door dash, also I ask for multiple salsas for huge orders and they send one little salsa for 3 people. Like seriously, yall that stingy with the sauce? Maybe add an option to charge extra so we can order more and get what we asked for guaranteed.
Atmosphere: 1
Food: 1
Service: 1
Daniel provided great customer service
Always out of something! I can never seem to get what I want at this El Pollo Loco
Atmosphere: 2
Food: 2
Service: 1
Restaurantji Recommends
The new people they have are doing awesome work
Good👍👍
Something change I was working around the area in August of 2024, food was good burrito had plenty of chicken, I came twice after and they have barely any chicken in the burritos
Atmosphere: 4
Food: 1
Service: 4
Recommended dishes: Chicken Avocado
I have eaten here several times over the past 3 years. From my experience, food has always been fresh and taste good. The pinto beans are very good, especially when they are spicy. The chicken is pretty good too. The chicken burrito is very tasty. The tostada is good however, the chicken can be a bit dry on the tostada. The prices are slightly high but you are paying for quality. I never had an issue with the customer service, the staff has been pretty good.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chips and Salsa, Double Chicken Tostada Salad
They were getting orders mixed up. I ordered a queso gaucamole chicken burrito to go. When I got home the burrito was small, not wrapped correctly, so it was falling apart when I opened it up from the foil. Need better training
Atmosphere: 1
Food: 1
Service: 1
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