The bread was hard as a rock the couple times I went in. I'll make a fresh healthy better tasting sandwich at home...save money that way anyway.
Atmosphere: 1
Food: 1
Service: 1
Christopher Kaneff
Original Incident Report and date of this review – Thursday, March 13
Updated review status - Wed March 26
• March 28 response from corporate posted below
Location: 12548 Washington Blvd, Suite 108, Whittier, CA 90602
While attempting to pay for my order with the new California EBT RFID chip card, the server requested both my card and PIN.
I expressed that I was not comfortable providing this information.
She then stated that it was a new policy required for the updated RFID chip EBT cards, explaining that customers must change their PIN or lock their card after every transaction.
I asked if this directive came from her employer, to which she responded that she was "just doing her job."
When I requested the store number, she wrote it down for me.
After sitting down in the restaurant, I noticed that she made a phone call behind the counter.
She then asked if I wanted to speak with her employer, which I declined.
She also offered to have her employer call me, which I also declined.
I find this situation highly unusual and, frankly, suspicious.
Thank you.
Note - I did not pay for the meal. I simply sat down in the location to write this report.
This report has been been updated today March, 26 2025
Update March, 28 2025
Dear Christopher Kaneff,
I want to take a moment to thank you for contacting me and to extend my apologies for the less than ideal experience that you had in my restaurant.
We have had recent bad experiences at the same location where a customer ended up taking the EBT machine twice. We had to file a police complaint and have to buy new machine and pay for it again. We loose business as we have to wait for the machine to be delivered and then installation. Furthermore, when these bad guys take the machine they steal all the customer information and our bank deposits. This has been going on a lot recently. We had instructed our staff to be vigilant as we take customer information very seriously. Again my apologies that my staff didn’t understand our guidelines and asked for the PIN. Rest assured we are here to provide the best service possible and we did like to earn your business back.
I am always looking for ways to improve the restaurant experience for my customers, so I shared your feedback with my team to prevent this from happening in the future.
Thank you for choosing Subway® and we look forward to seeing you soon.
Gagan Katyal
My immediate response to Gagan Katyal March, 28 2025
Gagan Katyal,
Thank you for getting back to me.
I spent years as a general manager for corporations. I've interacted with all various types of POS systems.
Quite frankly, your email and it's contents do not sound accurate or reasonable to me.
I will include your response email into my previous Google Maps review.
I will simply eat elsewhere from now on.
Thank you,
Chris
Atmosphere: 1
Food: 2
Service: 1
Michael Goforth
Great Service Diana and D are the best! They are very hard working and polite people. It's a pleasure to go there I go there almost every day!
Atmosphere: 5
Food: 5
Service: 5
EDDY JEREZ
Amazing food and beyond customer service from Diana, thanks
Atmosphere: 5
Food: 5
Service: 5
Mariela Monterroso
I came here 3 times and every time I had to wait until the girl finishes her stuff and there's always something wrong with the coupons or promotions smh the first time the girl didn't honored the coupon I paid full price and to honestly quality was bad, the second time I asked her about the coupon to make sure I get the right item and she was offering something else saying that the coupon was no valid for that item even was advertised in the coupon I ended up going different locations and they honored my coupon today I stop by because i saw the sign 3 footlongs for $20 and it say ANY sandwich and when I ask the girl said that it was ONLY for tuna sandwich, turkey, and another one and she was very rude and always been the same girl that gives me a hard time definitely not going back to this location
Lornagolden Gale
Ni w a d quiet.
Atmosphere: 5
Food: 5
Service: 5
soultaker0518 oo
Made mistake of labeling sandwiches and even forgot what sandwich is what and nearly cause me to eat something I am allergic too.
Food: 1
Service: 2
maegan
I was baffled it was lunch time on a Sunday it was empty. My sandwich was decent it's getting expensive but where isn't now and days
Atmosphere: 4
Food: 4
Service: 4
Magie Rihel
I wouldn't go back
Marc Fonseca
I ordered a sandwich and girl took no care in it she just slapped it all on I said must mayonnaise in a little bit of mustard it's all mustard then I told her oil and vinegar please no oil I said salt and pepper no salt she took no care in making my sandwich she was just rushing too much to take care of everybody at once even overstepping their boundaries with the other sandwich maker I'm not going back I don't need to spend $10 on dissatisfaction
The bread was hard as a rock the couple times I went in. I'll make a fresh healthy better tasting sandwich at home...save money that way anyway.
Atmosphere: 1
Food: 1
Service: 1
Original Incident Report and date of this review – Thursday, March 13
Updated review status - Wed March 26
• March 28 response from corporate posted below
Location: 12548 Washington Blvd, Suite 108, Whittier, CA 90602
While attempting to pay for my order with the new California EBT RFID chip card, the server requested both my card and PIN.
I expressed that I was not comfortable providing this information.
She then stated that it was a new policy required for the updated RFID chip EBT cards, explaining that customers must change their PIN or lock their card after every transaction.
I asked if this directive came from her employer, to which she responded that she was "just doing her job."
When I requested the store number, she wrote it down for me.
After sitting down in the restaurant, I noticed that she made a phone call behind the counter.
She then asked if I wanted to speak with her employer, which I declined.
She also offered to have her employer call me, which I also declined.
I find this situation highly unusual and, frankly, suspicious.
Thank you.
Note - I did not pay for the meal. I simply sat down in the location to write this report.
This report has been been updated today March, 26 2025
Update March, 28 2025
Dear Christopher Kaneff,
I want to take a moment to thank you for contacting me and to extend my apologies for the less than ideal experience that you had in my restaurant.
We have had recent bad experiences at the same location where a customer ended up taking the EBT machine twice. We had to file a police complaint and have to buy new machine and pay for it again. We loose business as we have to wait for the machine to be delivered and then installation. Furthermore, when these bad guys take the machine they steal all the customer information and our bank deposits. This has been going on a lot recently. We had instructed our staff to be vigilant as we take customer information very seriously. Again my apologies that my staff didn’t understand our guidelines and asked for the PIN. Rest assured we are here to provide the best service possible and we did like to earn your business back.
I am always looking for ways to improve the restaurant experience for my customers, so I shared your feedback with my team to prevent this from happening in the future.
Thank you for choosing Subway® and we look forward to seeing you soon.
Gagan Katyal
My immediate response to Gagan Katyal March, 28 2025
Gagan Katyal,
Thank you for getting back to me.
I spent years as a general manager for corporations. I've interacted with all various types of POS systems.
Quite frankly, your email and it's contents do not sound accurate or reasonable to me.
I will include your response email into my previous Google Maps review.
I will simply eat elsewhere from now on.
Thank you,
Chris
Atmosphere: 1
Food: 2
Service: 1
Great Service Diana and D are the best! They are very hard working and polite people. It's a pleasure to go there I go there almost every day!
Atmosphere: 5
Food: 5
Service: 5
Amazing food and beyond customer service from Diana, thanks
Atmosphere: 5
Food: 5
Service: 5
I came here 3 times and every time I had to wait until the girl finishes her stuff and there's always something wrong with the coupons or promotions smh the first time the girl didn't honored the coupon I paid full price and to honestly quality was bad, the second time I asked her about the coupon to make sure I get the right item and she was offering something else saying that the coupon was no valid for that item even was advertised in the coupon I ended up going different locations and they honored my coupon today I stop by because i saw the sign 3 footlongs for $20 and it say ANY sandwich and when I ask the girl said that it was ONLY for tuna sandwich, turkey, and another one and she was very rude and always been the same girl that gives me a hard time definitely not going back to this location
Ni w a d quiet.
Atmosphere: 5
Food: 5
Service: 5
Made mistake of labeling sandwiches and even forgot what sandwich is what and nearly cause me to eat something I am allergic too.
Food: 1
Service: 2
I was baffled it was lunch time on a Sunday it was empty. My sandwich was decent it's getting expensive but where isn't now and days
Atmosphere: 4
Food: 4
Service: 4
I wouldn't go back
I ordered a sandwich and girl took no care in it she just slapped it all on I said must mayonnaise in a little bit of mustard it's all mustard then I told her oil and vinegar please no oil I said salt and pepper no salt she took no care in making my sandwich she was just rushing too much to take care of everybody at once even overstepping their boundaries with the other sandwich maker I'm not going back I don't need to spend $10 on dissatisfaction
Atmosphere: 2
Food: 2
Service: 1
Restaurantji Recommends
Clean, light and airy. No customer restroom available. Every eating and drinking place should offer restroom to customers. Not impressed.
Atmosphere: 2
Food: 5
Service: 4
Wide space, light and great lunch
Horrible service and even worse that they don't even carry Pastrami...
Dry and so little of meat
I like it a lot
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