I love Pollo Loco but this location is just trash. The workers there really dont care about you or your order just whatever they can do to get you out. Had a worker tell me there was no more corn tortillas then immediately went to the back to grab some for another order. We watched people come order and leave while we waited for my online order which we placed well before arriving. When we asked to change the tortillas he gave attitude. I have had negative experiences here before and if you do some simple scrolling on this review page you'll see there are quite few people who would agree with me.
Atmosphere: 1
Food: 3
Service: 1
Rick Dannelley
Since when do I have to take my own order. You talk about lazy people. I had questions and the girl either leaving on break or for the night stop and gave me attitude. Then I asked another question and the guy behind the counter does something on his side to fix my order. Still had no idea how to fix it. He also gave attitude.
This will be my last time going to any el pollo loco’s.
Where can I send in my time card to get paid for doing their job?
Atmosphere: 1
Food: 3
Service: 1
Ada Salguero
Very tasty!
Atmosphere: 5
Food: 5
Service: 5
Anival Arana
Your better off going to any other pollo loco but here. Salsa is trash and they are also skimpy with giving you salsa even though you ordered online.
Atmosphere: 1
Food: 1
Service: 1
Sae Chang
They were very nice and very helpful. Great tasting chicken was plus.
Atmosphere: 5
Food: 5
Service: 5
veronica negrete
Great service
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Double Chicken Tostada Salad
Yoddy Muguertegui
Walked in and found a very unfriendly woman that acted as if she was doing me a favor by taking my order DO NOT EAT OR BUY FOOD HERE !!!!
Atmosphere: 1
Food: 1
Service: 1
Carlos Castro
They are very slow, I waited an hour at the self-service and they never moved forward with the orders. They are turtles, bad service
Alice KIM
Currently 9:37AM . Started writing a Google review.
Earlier a guy employee came out and cleaned with water for the floor in front of door at 9:25. He finished and saying no.. not yet ..replyed to my to p question. My question was "are you open at 9:30? Can I use washroom". I was thinking may be he can not understand English.
I arrived at 9:20 am . Door was closed. Note says open at 9:30AM. Wait until 10?
9:38AM. A female employee opened the door.
Atmosphere: 5
Food: 5
Service: 1
lino gabriel flores
I order from Uber eats and never get my dressing for my salad there's always something missing on the orders
For being Wilmington not bad at all. Respectful staff. Clean restaurant and has good food. I will return.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: BRC Burrito
Jose Perez
I didn't get the real customer service.
Freddie Ramirez
The new order kiosk is garbage.
Ashley Morikawa
We ordered togo and ate family style from here. The chicken was seasoned really well and still very juicy even with carry out. We ordered salad and rice as well. For this to be a casual food place, the food was very good and very inexpensive (around $30) to feed a family of 5.
I love Pollo Loco but this location is just trash. The workers there really dont care about you or your order just whatever they can do to get you out. Had a worker tell me there was no more corn tortillas then immediately went to the back to grab some for another order. We watched people come order and leave while we waited for my online order which we placed well before arriving. When we asked to change the tortillas he gave attitude. I have had negative experiences here before and if you do some simple scrolling on this review page you'll see there are quite few people who would agree with me.
Atmosphere: 1
Food: 3
Service: 1
Since when do I have to take my own order. You talk about lazy people. I had questions and the girl either leaving on break or for the night stop and gave me attitude. Then I asked another question and the guy behind the counter does something on his side to fix my order. Still had no idea how to fix it. He also gave attitude.
This will be my last time going to any el pollo loco’s.
Where can I send in my time card to get paid for doing their job?
Atmosphere: 1
Food: 3
Service: 1
Very tasty!
Atmosphere: 5
Food: 5
Service: 5
Your better off going to any other pollo loco but here. Salsa is trash and they are also skimpy with giving you salsa even though you ordered online.
Atmosphere: 1
Food: 1
Service: 1
They were very nice and very helpful. Great tasting chicken was plus.
Atmosphere: 5
Food: 5
Service: 5
Great service
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Double Chicken Tostada Salad
Walked in and found a very unfriendly woman that acted as if she was doing me a favor by taking my order DO NOT EAT OR BUY FOOD HERE !!!!
Atmosphere: 1
Food: 1
Service: 1
They are very slow, I waited an hour at the self-service and they never moved forward with the orders. They are turtles, bad service
Currently 9:37AM . Started writing a Google review.
Earlier a guy employee came out and cleaned with water for the floor in front of door at 9:25. He finished and saying no.. not yet ..replyed to my to p question. My question was "are you open at 9:30? Can I use washroom".
I was thinking may be he can not understand English.
I arrived at 9:20 am . Door was closed. Note says open at 9:30AM. Wait until 10?
9:38AM. A female employee opened the door.
Atmosphere: 5
Food: 5
Service: 1
I order from Uber eats and never get my dressing for my salad there's always something missing on the orders
Food: 2
Service: 1
Restaurantji Recommends
For being Wilmington not bad at all. Respectful staff. Clean restaurant and has good food. I will return.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: BRC Burrito
I didn't get the real customer service.
The new order kiosk is garbage.
We ordered togo and ate family style from here. The chicken was seasoned really well and still very juicy even with carry out. We ordered salad and rice as well. For this to be a casual food place, the food was very good and very inexpensive (around $30) to feed a family of 5.
Food: 4
Good fast food for quick dinner
Atmosphere: 5
Food: 5
Service: 5
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