El Pollo Loco

Name: El Pollo Loco
Address: 35926 Winchester Rd, Winchester, California, 92596, US
Telephone: (951) 435-2005
Price range: $
Rating: 2.6

$ • Mexican, Chicken Shop, Fast Food

Hours:
35926 Winchester Rd, Winchester
(951) 435-2005

Menu Order Online

About El Pollo Loco

El Pollo Loco is a restaurant that many customers enjoy for its fresh and tasty food, especially the chicken dishes. Visitors often praise the food for being flavorful, cooked perfectly, and consistently fresh. The Chicken Tostada and chicken tacos are popular choices, and some customers have been coming back repeatedly, highlighting the good quality and good service they receive. One reviewer mentioned ordering half of the menu multiple times for a big family, always receiving good food on time, and appreciating the friendly service from staff like Gabriel and others.

However, some experiences have been less positive. Customers have reported issues with order accuracy, with about 50% of the time, orders are missing items or are wrong. There are concerns about staff attitude, especially during pickup, where some employees have been described as having a hard tone or displaying an attitude, particularly when they assume the customer is a driver. In some cases, staff were slow to prepare orders or unfriendly, which affected the overall experience. One customer noted that their chicken burritos arrived cold, and the chips were scarce, making the meal disappointing. Additionally, some customers have had to check their orders carefully to ensure everything is included, as some items like utensils and sauces were sometimes missing.

Overall, El Pollo Loco offers delicious, quality food that keeps customers coming back, but improvements in service consistency and staff friendliness could enhance the dining experience further.