Never had great customer service at any pollo loco restaurant till today. Ronny was kind, paid attention to details and patient, being that I have screaming toddlers in the back seat. Thank you so much !!
Carina Garcia
I order online a burrito because I was on a hurry, I pick it up and left when I open my order , the burrito was all unwrapped and messed up. I had to ate it with a fork . Very disappointed
Adam Mendez
The workers here have to be all personality hires bc they can't read nor can they listen. Make sure you triple check your food because they all have learning disabilities, they will mess up your food constantly.
Karen Wong
Food 💣
Atmosphere: 2
Food: 4
Service: 2
Sandra Escobedo
Drive thru is only cash per their cashier
Karen Pavon
Very good service, excellent attention, very delicious and fresh food ?
Atmosphere: 5
Food: 5
Service: 5
Jonathan
All floors are dirty spills' food and even a dirty high hair to a woman making a complain and the worker ignoring her overall a horrible experience
Atmosphere: 1
Food: 3
Service: 1
Ramin Kalani
Cashier forgot to send my order to kitchen and I was looking for my food for almost 40 minutes while I was waiting for my food I've got bugs bite 2 times .
Atmosphere: 1
Food: 4
Service: 3
Jason Madrigal
Excellent service! I just came thru the drive thru and my boy locked in for our order! He provided the best customer service and they made the food in less than 2 minutes. Will be making this my new Pollo Loco!
Atmosphere: 5
Food: 5
Service: 5
Sal Garcia
The worst customer service, find another pollo loco.
I ordered two 8 piece packs. When I was handed the bag, I could tell that I was given half of the chicken. When I finally got the attention of the worker at the window (who was busy laughing it up with other workers) I asked her if everything was in the bag. She said that it was. I had to park and go in the get the rest of my order. I was given the chicken, but when I tried to tell them about the careless girl at the window, all I got was a smile before the workers clustered together around the corner where they couldn’t be seen by me.
Atmosphere: 3
Food: 4
Service: 1
ALMA D OROZCO
After 19 years, trying chicken again with its sauces and more...it was a treat for my palate, I enjoyed it very much.
Turd Ferguson
Always fast efficient service here.
Atmosphere: 5
Food: 5
Service: 4
Diego Portillo
I paid for my food and they treated me like shit!! The chicken is always very delicious but their workers are bad! They gave me frozen tortillas ?
Atmosphere: 2
Food: 4
Service: 2
Jose Jonathan [chino] Robles
Terrible Terrible service, it seems that the employees are going to work out of commitment....
Never had great customer service at any pollo loco restaurant till today. Ronny was kind, paid attention to details and patient, being that I have screaming toddlers in the back seat. Thank you so much !!
I order online a burrito because I was on a hurry, I pick it up and left when I open my order , the burrito was all unwrapped and messed up. I had to ate it with a fork . Very disappointed
The workers here have to be all personality hires bc they can't read nor can they listen. Make sure you triple check your food because they all have learning disabilities, they will mess up your food constantly.
Food 💣
Atmosphere: 2
Food: 4
Service: 2
Drive thru is only cash per their cashier
Very good service, excellent attention, very delicious and fresh food ?
Atmosphere: 5
Food: 5
Service: 5
All floors are dirty spills' food and even a dirty high hair to a woman making a complain and the worker ignoring her overall a horrible experience
Atmosphere: 1
Food: 3
Service: 1
Cashier forgot to send my order to kitchen and I was looking for my food for almost 40 minutes while I was waiting for my food I've got bugs bite 2 times .
Atmosphere: 1
Food: 4
Service: 3
Excellent service! I just came thru the drive thru and my boy locked in for our order! He provided the best customer service and they made the food in less than 2 minutes. Will be making this my new Pollo Loco!
Atmosphere: 5
Food: 5
Service: 5
The worst customer service, find another pollo loco.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
I ordered two 8 piece packs. When I was handed the bag, I could tell that I was given half of the chicken. When I finally got the attention of the worker at the window (who was busy laughing it up with other workers) I asked her if everything was in the bag. She said that it was. I had to park and go in the get the rest of my order. I was given the chicken, but when I tried to tell them about the careless girl at the window, all I got was a smile before the workers clustered together around the corner where they couldn’t be seen by me.
Atmosphere: 3
Food: 4
Service: 1
After 19 years, trying chicken again with its sauces and more...it was a treat for my palate, I enjoyed it very much.
Always fast efficient service here.
Atmosphere: 5
Food: 5
Service: 4
I paid for my food and they treated me like shit!! The chicken is always very delicious but their workers are bad! They gave me frozen tortillas ?
Atmosphere: 2
Food: 4
Service: 2
Terrible Terrible service, it seems that the employees are going to work out of commitment....
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