I've gone to a few different Starbucks before. And I don't know what they did, but for some reason, their white chocolate mocha was a little extra special tasting today. My first time visiting this location.Only complaint is. No one knew it looked like they wanted to be there , but they're working at starbucks , so it's forgiven I feel there pain of customer service.
Atmosphere: 3
Food: 5
Service: 4
Craig Stephens
Typical coffee shop
Mark Loftin
Well run and
Atmosphere: 5
Food: 5
Service: 5
Savannah PavoReal
Megan is an angel. We had been stuck in the mud for hours. Winters tow really helped us out and we felt blessed Then we stopped at this location for coffee and Megan was so nice and kind to us she paid for our coffee and snack for the kids. Beautiful soul and totally went above and beyond for us. Thank you Megan! You deserve recognition
Atmosphere: 5
Food: 5
Service: 5
Leslie Robinson
Great coffee and tea.
Food: 5
Recommended dishes: Frappuccino
Ron Berry
Glad you were open on Christmas
Atmosphere: 5
Food: 3
Service: 5
Lawrence Skibitcky
Over priced 325 for a large black coffee
Lynn D.
EXCELLENT Starbucks!!! Super friendly staff, on the spot 10+Extra Hot Latte with Almond Milk. Very clean, close to fwy, give them 5 stars and a thank u!!
Sarah
I want to begin this review by stating the fact that both my dog and I go to Starbucks every morning for coffee and a pup cup (5767 Christie Ave, Emeryville). I was heading up to Chico the other day from San Francisco and I decided to make a quick stop at the Starbucks located on 700 Matsumoto Lane. There are two entrances at this location (main entrance & side entrance). I went in via the side entrance with my dog (no sign posted as far as no dogs allowed/ service animals only). When I got to the register, the shift manager (Jessica) came racing over to let me know that dogs are not allowed inside and zoomed right off, not even remotely allowing myself to explain that my dog is a registered ESA as a result of my extreme trauma and anxiety. They wouldn't even allow me to wait for my drink inside. They had to bring it out to me. I asked to speak with the manager, and I explained to her that I go to Starbucks everyday, and I have never once had anyone tell me that my dog is not allowed. She said if I had mentioned that my dog was an ESA to Jessica, there wouldn't have been any issues. Jessica did not give me the opportunity to do so. The situation that took place at this location was uncalled for and ultimately left me feeling discriminated against and in a panicked state. I would love to receive an email back from the manager so I can forward them all of dogs ESA documentation. My advise is to be cautious when it comes to the way in which you approach someone. Simply because I look like a "normal" individual, doesn't negate the fact that I deal with severe anxiety and need a loving companion that keeps me grounded. This Starbucks took that right away from me. Shame on you.
Service: 1
Sarah D.
I want to begin this review by stating the fact that both my dog and I go to Starbucks every morning for coffee and a pup cup (5767 Christie Ave, Emeryville). I was heading up to Chico the other day from San Francisco and I decided to make a quick stop at the Starbucks located on 700 Matsumoto Lane. There are two entrances at this location (main entrance & side entrance). I went in via the side entrance with my dog (no sign posted as far as service animals only). When I got to the register, the shift manager (Jessica) came racing over to let me know that dogs are not allowed inside and zoomed right off, not even remotely allowing myself to explain that my dog is a registered ESA as a result of my extreme trauma and anxiety. They wouldn't even allow me to wait for my drink inside. They had to bring it out to me. I asked to speak with the manager, and I explained to her that I go to Starbucks everyday, and I have never once had anyone tell me that my dog is not allowed. She said if I had mentioned that my dog was an ESA to Jessica, there wouldn't have been any issues. Jessica did not give me the opportunity to do so. The situation that took place at this location was uncalled for and ultimately left me feeling discriminated against and in a panicked state. I would love to receive an email back from the manager so I can forward them all of dogs ESA documentation. My advise is to be cautious when it comes to the way in which you approach someone. Simply because I look like a "normal" individual, doesn't negate the fact that I deal with severe anxiety and need a loving companion that keeps me grounded. This Starbucks took that right away from me. Shame on you.
Drive thru was fast today, cashier was friendly, and my drink and food was ready fast. The only thing is that my turkey bacon sandwich had only one slice of turkey bacon on it. For almost $5 it should be 2 slices but it was good.
Teresa Sedano
As I stood in line for the restroom, I realized that they had three differently labeled doors: one for "women" one for "men" and one labeled "unisex". Why not just have three rooms labeled "all gender"? Also if you want to buy decaf coffee you're going to have to go somewhere else because Starbucks no longer provides it, not even in the ground or whole bean form. :(
Atmosphere: 1
Food: 1
Service: 2
Noa’m Dag
The coffee was good but the tables were
Atmosphere: 2
Food: 4
Service: 3
LV
disappointment and heartbreak regarding our service, emotional and therapy dog being evicted from the premises.I am a mental health therapist, and my faithful companion, Rocky, plays a pivotal role in providing support and comfort to students at a local high school, particularly after a tragic suicide incident on campus. He is cherished not only by the students but also by the staff and our community as a whole. In addition to his important work, Rocky enjoys Starbucks pup cups, and we have never encountered any issues or denials of service in the past.However, today was an exception. To our shock and dissatisfaction, when we visited the Starbucks in Winters, we were abruptly informed that dogs were not allowed. This left us taken aback, with no opportunity to respond adequately. Overwhelmed with emotion, I had to step outside, and my daughter handed my phone to my husband to complete our order. I was in tears, as this experience was both unexpected and deeply hurtful.While outside, I reviewed Starbucks' official website and confirmed with a friend who manages a local Starbucks that services dogs are indeed welcome at your establishments. This contrasted sharply with what we were told at your location. When I requested to speak with the manager (i left Rocky in the car w my family) to clarify the situation, she explained that it was a California law that prevented dogs Rocky from entering Starbucks. I pointed out the information on your website regarding his role and acceptance, but she insisted he was not accepted.This incident cast a shadow over what should have been a joyful start to our vacation. I want to emphasize how crucial Rocky's presence is in alleviating emotional distress, particularly given the nature of my work. I truly appreciate the work Starbucks does and the comfort it provides to countless individuals. Therefore, I am reaching out in the hope of finding a resolution to this unfortunate situation. The resolution being that the staff are well informed and it doesn’t happen again.I kindly request that you review your policies and provide clear guidance to your staff to avoid such distressing encounters in the future. I believe this would not only benefit us but also ensure that others in similar situations are treated with the compassion and understanding they deserve.It was clear Rocky felt my emotions as for the first time I his short life he rejected his pup cup. We will stick to our local and fabulous Starbucks.As an extra note, I took the initiative to order him extra ids shall I ever encounter this elsewhere but we will not be returning to this establishment.Thank you for your attention to this matter.
em maria
Follows ADA laws and kicked out “service emotional support therapy dog” AKA a fake service dog a woman was faking as a real one. GOOD JOB!
I've gone to a few different Starbucks before. And I don't know what they did, but for some reason, their white chocolate mocha was a little extra special tasting today. My first time visiting this location.Only complaint is. No one knew it looked like they wanted to be there , but they're working at starbucks , so it's forgiven I feel there pain of customer service.
Atmosphere: 3
Food: 5
Service: 4
Typical coffee shop
Well run and
Atmosphere: 5
Food: 5
Service: 5
Megan is an angel. We had been stuck in the mud for hours. Winters tow really helped us out and we felt blessed Then we stopped at this location for coffee and Megan was so nice and kind to us she paid for our coffee and snack for the kids. Beautiful soul and totally went above and beyond for us. Thank you Megan! You deserve recognition
Atmosphere: 5
Food: 5
Service: 5
Great coffee and tea.
Food: 5
Recommended dishes: Frappuccino
Glad you were open on Christmas
Atmosphere: 5
Food: 3
Service: 5
Over priced 325 for a large black coffee
EXCELLENT Starbucks!!! Super friendly staff, on the spot 10+Extra Hot Latte with Almond Milk. Very clean, close to fwy, give them 5 stars and a thank u!!
I want to begin this review by stating the fact that both my dog and I go to Starbucks every morning for coffee and a pup cup (5767 Christie Ave, Emeryville). I was heading up to Chico the other day from San Francisco and I decided to make a quick stop at the Starbucks located on 700 Matsumoto Lane. There are two entrances at this location (main entrance & side entrance). I went in via the side entrance with my dog (no sign posted as far as no dogs allowed/ service animals only). When I got to the register, the shift manager (Jessica) came racing over to let me know that dogs are not allowed inside and zoomed right off, not even remotely allowing myself to explain that my dog is a registered ESA as a result of my extreme trauma and anxiety. They wouldn't even allow me to wait for my drink inside. They had to bring it out to me. I asked to speak with the manager, and I explained to her that I go to Starbucks everyday, and I have never once had anyone tell me that my dog is not allowed. She said if I had mentioned that my dog was an ESA to Jessica, there wouldn't have been any issues. Jessica did not give me the opportunity to do so. The situation that took place at this location was uncalled for and ultimately left me feeling discriminated against and in a panicked state. I would love to receive an email back from the manager so I can forward them all of dogs ESA documentation. My advise is to be cautious when it comes to the way in which you approach someone. Simply because I look like a "normal" individual, doesn't negate the fact that I deal with severe anxiety and need a loving companion that keeps me grounded. This Starbucks took that right away from me. Shame on you.
Service: 1
I want to begin this review by stating the fact that both my dog and I go to Starbucks every morning for coffee and a pup cup (5767 Christie Ave, Emeryville). I was heading up to Chico the other day from San Francisco and I decided to make a quick stop at the Starbucks located on 700 Matsumoto Lane. There are two entrances at this location (main entrance & side entrance). I went in via the side entrance with my dog (no sign posted as far as service animals only). When I got to the register, the shift manager (Jessica) came racing over to let me know that dogs are not allowed inside and zoomed right off, not even remotely allowing myself to explain that my dog is a registered ESA as a result of my extreme trauma and anxiety. They wouldn't even allow me to wait for my drink inside. They had to bring it out to me. I asked to speak with the manager, and I explained to her that I go to Starbucks everyday, and I have never once had anyone tell me that my dog is not allowed. She said if I had mentioned that my dog was an ESA to Jessica, there wouldn't have been any issues. Jessica did not give me the opportunity to do so. The situation that took place at this location was uncalled for and ultimately left me feeling discriminated against and in a panicked state. I would love to receive an email back from the manager so I can forward them all of dogs ESA documentation. My advise is to be cautious when it comes to the way in which you approach someone. Simply because I look like a "normal" individual, doesn't negate the fact that I deal with severe anxiety and need a loving companion that keeps me grounded. This Starbucks took that right away from me. Shame on you.
Restaurantji Recommends
Drive thru was fast today, cashier was friendly, and my drink and food was ready fast. The only thing is that my turkey bacon sandwich had only one slice of turkey bacon on it. For almost $5 it should be 2 slices but it was good.
As I stood in line for the restroom, I realized that they had three differently labeled doors: one for "women" one for "men" and one labeled "unisex". Why not just have three rooms labeled "all gender"? Also if you want to buy decaf coffee you're going to have to go somewhere else because Starbucks no longer provides it, not even in the ground or whole bean form. :(
Atmosphere: 1
Food: 1
Service: 2
The coffee was good but the tables were
Atmosphere: 2
Food: 4
Service: 3
disappointment and heartbreak regarding our service, emotional and therapy dog being evicted from the premises.I am a mental health therapist, and my faithful companion, Rocky, plays a pivotal role in providing support and comfort to students at a local high school, particularly after a tragic suicide incident on campus. He is cherished not only by the students but also by the staff and our community as a whole. In addition to his important work, Rocky enjoys Starbucks pup cups, and we have never encountered any issues or denials of service in the past.However, today was an exception. To our shock and dissatisfaction, when we visited the Starbucks in Winters, we were abruptly informed that dogs were not allowed. This left us taken aback, with no opportunity to respond adequately. Overwhelmed with emotion, I had to step outside, and my daughter handed my phone to my husband to complete our order. I was in tears, as this experience was both unexpected and deeply hurtful.While outside, I reviewed Starbucks' official website and confirmed with a friend who manages a local Starbucks that services dogs are indeed welcome at your establishments. This contrasted sharply with what we were told at your location. When I requested to speak with the manager (i left Rocky in the car w my family) to clarify the situation, she explained that it was a California law that prevented dogs Rocky from entering Starbucks. I pointed out the information on your website regarding his role and acceptance, but she insisted he was not accepted.This incident cast a shadow over what should have been a joyful start to our vacation. I want to emphasize how crucial Rocky's presence is in alleviating emotional distress, particularly given the nature of my work. I truly appreciate the work Starbucks does and the comfort it provides to countless individuals. Therefore, I am reaching out in the hope of finding a resolution to this unfortunate situation. The resolution being that the staff are well informed and it doesn’t happen again.I kindly request that you review your policies and provide clear guidance to your staff to avoid such distressing encounters in the future. I believe this would not only benefit us but also ensure that others in similar situations are treated with the compassion and understanding they deserve.It was clear Rocky felt my emotions as for the first time I his short life he rejected his pup cup. We will stick to our local and fabulous Starbucks.As an extra note, I took the initiative to order him extra ids shall I ever encounter this elsewhere but we will not be returning to this establishment.Thank you for your attention to this matter.
Follows ADA laws and kicked out “service emotional support therapy dog” AKA a fake service dog a woman was faking as a real one. GOOD JOB!