Came in the back way. Didn't know this because it was our first time. It was cold and we were a small family looking for a warm booth under a heater but instead found a few booths to still be dirty so we grabbed the big booth in the corner instead. We've been driving so didn't even think about putting our stuff down as everyone settled and came back from the bathrooms. We sat for 20 min. Buss boy came to tell us we needed to wait to be seated took our drinks walked away. When our server ( woman with tattoos ) came to our table the first thing she said was,”oh sorry for the wait just thought you had more joining you.” ( she could of greeted us and asked ) She hardly came by the table. Offered us lemons for the hot water that was ordered and did not bring them. Was asked multiple times what our drinks were, ordered two hot waters with two coffees, and had to ask again for another hot water that never came to the table. When our food arrived it was cold and looked like it sat under a heated lamp or was thrown in the microwave. You know when the cheese has that kind of look to it and the omlete starts looking greasy and tomato bites are soggy.. Then caught the kitchen crew through the reflection in the window not taking orders seriously. Almost acting like it was funny. As if poor customer service is acceptable. Scolding, shaming, and messing with the food isn't a good look Black Bear.
Atmosphere: 1
Food: 1
Service: 1
Lori White
Order mixed up, steaks over cooked, service not good. Waited forever for check, they were not busy, shared our experience and got im sorry. 1st and last time
Atmosphere: 2
Food: 2
Service: 2
Dan Krohn
Always good.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Perfect
Kyle Robert
Really nice workers, great food and just a good environment in general don’t think I’ve ever had a bad experience and I’ve been eating there since I was a little kid.
Atmosphere: 4
Food: 5
Service: 4
Garren Hanon
Tyler and his crew at Black Bear went above and beyond for our students that met the first attendance incentive. Tyler was supportive of our efforts to get kids to school and generously donated to the cause. The kids that attended the lunch were excited to get to go to lunch at Black Bear Yreka. We didn’t know it was many of our students’ favorite place to eat. Big thanks to staff that treated us like VIPs; Destiny (who helped on her day off), Sita, and Pam. You all rock. Thank you for serving us great food and providing great service. We soooooo appreciate you.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fries, Chicken Fried, Burger
Sean Day
Waitresses were to busy talking instead of doing their work, had to walk up to the counter to ask for more coffee and on Thanksgiving they ran out of the prime rib.
Atmosphere: 4
Food: 4
Service: 3
Marinda Hayes-Keele
We have been eating at Black Bear for years but tonight we had the worst experience. We ordered 2 salads with extra dressing and a black berry cobbler to go.
We got home and there was no extra dressing, both salads were very watery, and we did not receive our cobbler. When we called, we were told if we could provide the receipt next day we would receive our cobbler. There was no real customer service provided and since we were not provided a receipt, we will be unable to get the product we paid for. We are disappointed because this used to be a great place to eat with good food and service. It's gone a long way down hill and we won't be going back any time soon.
Food: 1
Service: 1
Sharon Dodd
Always good waiters
Atmosphere: 5
Food: 5
Service: 1
Mike Case
Good food and large portions
Atmosphere: 4
Food: 4
Service: 4
Andrew Paradis
Black Bear Diner has so many things going for it! No matter which one you go to, the food is always great, the service is good and the store is clean. This time was the same and we all walked away happy and with full bellies! They never rush you to leave and the portions are always too big to eat it all!
Need to keep menu item in stock no prime rib no Saturday. At 5:00. You lost me
Atmosphere: 5
Food: 3
Service: 3
Recommended dishes: Burger
Rachel Panks
Food was fine, but not what was ordered but because we didn't want to wait longer for it to be fixed we just fixed what we could ourselves.
Atmosphere: 3
Food: 3
Service: 2
Jude Rushing
Everyone got their fish and we were before all of them. Never came to offer us more coffee while we waited. We have to 👋 the waiter many times. We live other locations, not this one
Atmosphere: 2
Food: 2
Service: 2
Patricia Sills
Stop around lunch time, but I had breakfast.It was so very good.Everything was done to my. Desire.
Came in the back way. Didn't know this because it was our first time. It was cold and we were a small family looking for a warm booth under a heater but instead found a few booths to still be dirty so we grabbed the big booth in the corner instead. We've been driving so didn't even think about putting our stuff down as everyone settled and came back from the bathrooms. We sat for 20 min. Buss boy came to tell us we needed to wait to be seated took our drinks walked away. When our server ( woman with tattoos ) came to our table the first thing she said was,”oh sorry for the wait just thought you had more joining you.” ( she could of greeted us and asked ) She hardly came by the table. Offered us lemons for the hot water that was ordered and did not bring them. Was asked multiple times what our drinks were, ordered two hot waters with two coffees, and had to ask again for another hot water that never came to the table. When our food arrived it was cold and looked like it sat under a heated lamp or was thrown in the microwave. You know when the cheese has that kind of look to it and the omlete starts looking greasy and tomato bites are soggy..
Then caught the kitchen crew through the reflection in the window not taking orders seriously. Almost acting like it was funny. As if poor customer service is acceptable. Scolding, shaming, and messing with the food isn't a good look Black Bear.
Atmosphere: 1
Food: 1
Service: 1
Order mixed up, steaks over cooked, service not good. Waited forever for check, they were not busy, shared our experience and got im sorry. 1st and last time
Atmosphere: 2
Food: 2
Service: 2
Always good.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Perfect
Really nice workers, great food and just a good environment in general don’t think I’ve ever had a bad experience and I’ve been eating there since I was a little kid.
Atmosphere: 4
Food: 5
Service: 4
Tyler and his crew at Black Bear went above and beyond for our students that met the first attendance incentive. Tyler was supportive of our efforts to get kids to school and generously donated to the cause. The kids that attended the lunch were excited to get to go to lunch at Black Bear Yreka. We didn’t know it was many of our students’ favorite place to eat. Big thanks to staff that treated us like VIPs; Destiny (who helped on her day off), Sita, and Pam. You all rock. Thank you for serving us great food and providing great service. We soooooo appreciate you.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fries, Chicken Fried, Burger
Waitresses were to busy talking instead of doing their work, had to walk up to the counter to ask for more coffee and on Thanksgiving they ran out of the prime rib.
Atmosphere: 4
Food: 4
Service: 3
We have been eating at Black Bear for years but tonight we had the worst experience. We ordered 2 salads with extra dressing and a black berry cobbler to go.
We got home and there was no extra dressing, both salads were very watery, and we did not receive our cobbler. When we called, we were told if we could provide the receipt next day we would receive our cobbler. There was no real customer service provided and since we were not provided a receipt, we will be unable to get the product we paid for.
We are disappointed because this used to be a great place to eat with good food and service. It's gone a long way down hill and we won't be going back any time soon.
Food: 1
Service: 1
Always good waiters
Atmosphere: 5
Food: 5
Service: 1
Good food and large portions
Atmosphere: 4
Food: 4
Service: 4
Black Bear Diner has so many things going for it! No matter which one you go to, the food is always great, the service is good and the store is clean. This time was the same and we all walked away happy and with full bellies! They never rush you to leave and the portions are always too big to eat it all!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheeseburger
Restaurantji Recommends
Need to keep menu item in stock no prime rib no Saturday. At 5:00. You lost me
Atmosphere: 5
Food: 3
Service: 3
Recommended dishes: Burger
Food was fine, but not what was ordered but because we didn't want to wait longer for it to be fixed we just fixed what we could ourselves.
Atmosphere: 3
Food: 3
Service: 2
Everyone got their fish and we were before all of them. Never came to offer us more coffee while we waited. We have to 👋 the waiter many times. We live other locations, not this one
Atmosphere: 2
Food: 2
Service: 2
Stop around lunch time, but I had breakfast.It was so very good.Everything was done to my.
Desire.
Atmosphere: 5
Food: 5
Service: 5
Soooo busy! Did not expect it, but food was good.
Atmosphere: 4
Food: 5
Service: 3
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