Horrible customer service There’s a Tesla station near I used the station to charge my car and went inside to order food. I had to use the restroom It was a bit urgent so I went and I asked for the code. Linda who was taking orders first stated I could not use the restroom because I’m not a customer. I explained I will be purchasing food I just had to use the restroom first. She then stopped speaking to me and helped the gentleman behind me. I just stood there with a blank face, appalled at what was happening. After helping the Caucasian gentleman and offering everything she possibly could to him, she then said “the code is *****”. After using the restroom I returned to complain. I no longer wanted to support this business at all. I operate a business and never will I ever treat my customers as if they do not exist. I asked why did you make me wait for the code You totally skipped behind me as if I was no longer there. Her response was you were not a customer yet. This place vibes and customer service is horrible. I’m not one to make things about race but I simply don’t understand what else could have been the reason behind being treated so poorly!
Atmosphere: 1
Food: 1
Service: 1
Calvin Fortenberry
Very polite
Atmosphere: 5
Food: 5
Service: 5
Tony Monske
Way overpriced, slow service and the burgers not that good. If In N Out ever comes to Yucca, Carl's will be empty, just like the one next to In N Out in Thousand Palms.
Atmosphere: 2
Food: 2
Service: 3
Corey Labenske
You need more people for front of house. The ai is not sufficient to run your front of house with one person.
Atmosphere: 3
Food: 5
Service: 3
Recommended dishes: Burrito, Double Cheeseburger
David Mya
It was a sound space their service is slow thou. There where no customer their it took 10 minutes for my order to be complete
Atmosphere: 3
Food: 3
Service: 3
Arunkumar Vijayaraj
Great place, good, welcoming people.
Food: 5
Jacob Shaddox
Great service
Atmosphere: 4
Food: 4
Service: 5
Urijah Harrington
Very long wait times , under staffed .
Atmosphere: 1
Food: 1
Service: 1
Lovelle Seo
Took 9 mins for 1 order of chicken sandwich. Other orders placed after me were already delivered. Mine was #71 and others were larger orders. Also got the order wrong.
A FRIEND OF THE BRIDEGROOM
nice place employee's we're great the place was also warm
My order was on point, and the burgers were on point... Not to mention the friendly service,and assistance I received. I appreciate your smiles🫡
Elijah McBride
The food is acceptable, but the ordering experience at the drive-thru is not. The newly implemented AI system makes it hard to order and special requests often fall through the cracks.
Atmosphere: 3
Food: 4
Service: 2
Kat Cheek
Looks like a prison. Was told I have to a customer to use the restroom. Took my party’s order and made me wait almost 10 minutes before they came to me. I refused service.
Atmosphere: 1
Food: 1
Service: 1
MOMMY TROUBLES!
The food was on par but the a.i drive through lacked human care. And felt like we were talking to a robot 🤖 🙃 it also takes away jobs from people who actuallneed them just to what replace it it a.i b.s come on Carl's Jr do better. The staff was good all other aspects were good just the a.i was bad. Lowered the atmosphere 👌
Atmosphere: 1
Food: 4
Service: 3
Songhee Kim
Nice and smart service, good place to pick up a burger on the way to Joshua tree.
Horrible customer service
There’s a Tesla station near
I used the station to charge my car and went inside to order food. I had to use the restroom
It was a bit urgent so I went and I asked for the code.
Linda who was taking orders first stated I could not use the restroom because I’m not a customer.
I explained I will be purchasing food I just had to use the restroom first.
She then stopped speaking to me and helped the gentleman behind me. I just stood there with a blank face, appalled at what was happening. After helping the Caucasian gentleman and offering everything she possibly could to him, she then said “the code is *****”.
After using the restroom I returned to complain. I no longer wanted to support this business at all.
I operate a business and never will I ever treat my customers as if they do not exist.
I asked why did you make me wait for the code
You totally skipped behind me as if I was no longer there. Her response was you were not a customer yet.
This place vibes and customer service is horrible.
I’m not one to make things about race but I simply don’t understand what else could have been the reason behind being treated so poorly!
Atmosphere: 1
Food: 1
Service: 1
Very polite
Atmosphere: 5
Food: 5
Service: 5
Way overpriced, slow service and the burgers not that good. If In N Out ever comes to Yucca, Carl's will be empty, just like the one next to In N Out in Thousand Palms.
Atmosphere: 2
Food: 2
Service: 3
You need more people for front of house. The ai is not sufficient to run your front of house with one person.
Atmosphere: 3
Food: 5
Service: 3
Recommended dishes: Burrito, Double Cheeseburger
It was a sound space their service is slow thou. There where no customer their it took 10 minutes for my order to be complete
Atmosphere: 3
Food: 3
Service: 3
Great place, good, welcoming people.
Food: 5
Great service
Atmosphere: 4
Food: 4
Service: 5
Very long wait times , under staffed .
Atmosphere: 1
Food: 1
Service: 1
Took 9 mins for 1 order of chicken sandwich. Other orders placed after me were already delivered. Mine was #71 and others were larger orders. Also got the order wrong.
nice place employee's we're great the place was also warm
Food: 5
Service: 5
Restaurantji Recommends
My order was on point, and the burgers were on point... Not to mention the friendly service,and assistance I received. I appreciate your smiles🫡
The food is acceptable, but the ordering experience at the drive-thru is not. The newly implemented AI system makes it hard to order and special requests often fall through the cracks.
Atmosphere: 3
Food: 4
Service: 2
Looks like a prison. Was told I have to a customer to use the restroom. Took my party’s order and made me wait almost 10 minutes before they came to me. I refused service.
Atmosphere: 1
Food: 1
Service: 1
The food was on par but the a.i drive through lacked human care. And felt like we were talking to a robot 🤖 🙃 it also takes away jobs from people who actuallneed them just to what replace it it a.i b.s come on Carl's Jr do better.
The staff was good all other aspects were good just the a.i was bad. Lowered the atmosphere 👌
Atmosphere: 1
Food: 4
Service: 3
Nice and smart service, good place to pick up a burger on the way to Joshua tree.
Atmosphere: 5
Food: 5
Service: 5
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