Cold Stone Creamery

Came In Saturday night. The staff was very nice to me and helped me around with samples.

Service: 5

Order door dash. Obviously the employees can't read a piece of paper. Ridiculous..The owner should be ashamed. I used to work there and now this location is absolutely garbage. Go anywhere else. Dairy queen would be a better option.

The worker is stiff and rude, I'm paying $10 for the large and it's barely has anything in it. I expect it full if I'm laying that pric, this place is pathetic and the brunette who works here is sooooo rude and rolls her eyes anytime I go in there, if I'm not welcome just tell me, because I've always loved cold stone but if you don't want customers here than fine, just tell people to stop coming and shut down this location

Atmosphere: 1

Food: 2

Service: 1

I am beyond impressed with this location. The staff, specifically Keeley was incredibly helpful when I was ordering cakes today. Her professionalism is way beyond her years and she had the best customer service with a terrific smile. I have been in here several times and the staff handles the pressure of working with the public great.
Thank you so much to management for training your staff so well and putting out a great treat.

Atmosphere: 5

Food: 5

Service: 5

I was overcharged for a pre-made cake by $10 and was told the system was down to use or get points and rewards

Wonderful customer service!!! Gage went above and beyond for my fiancé who has a tree nut allergy. Thank you

Atmosphere: 5

Food: 5

Service: 5

Good ice cream, really lazy workers tho

Atmosphere: 3

Food: 4

Service: 2

I have ordered ice cream from here with grubhub. The first time everything was so good. Second time the waffle bowl was so stale it was soft. The next 2 times I paid for a waffle bowl I never received. Three strikes and you're out.

Food: 2

Service: 1

They never add the additional mix ins, but they will definitely charge for them.

Food: 1

Service: 1

I ordered an ice cream cake online in advanced for my mother’s birthday. I didn’t realize this store would be closed for renovations during the time I needed the cake to be delivered, however Kelli and Petey reached out to me to figure out a solution and had my cake made at a different location. They even went out of their way to hand deliver it to my mother. She loved the cake! I’m very grateful for the excellent customer service and just plain kindness they showed me. Thank y’all so much!

Service: 5

Recommended dishes: Cake

The customer service experience here has been consistently disappointing. Tonight, my order was mistaken twice despite multiple corrections. It felt like the staff were more focused on chatting than listening to my order. Sadly, the cookies or peanut butter cups were not as expected—they were either whole or cut in half. It's unlikely I'll return to this location after this experience.

I consistently order from this store using GrubHub. I like to add extra mixins of Reeses. I'm not sure if its the app I'm using or if it's just neglect by the staff, but they never actually add any additional Reeses. I never have a problem when I go directly to the store myself.

Coldstone is the best icecream hands down.Cake batter with gram cracker ????

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Create Your Own Ice Cream, Cake

Got to love their Cake Batter ice cream!

Waited 20 minutes for my online order while around 8 people got there orders despite coming in after me.