McDonald's in Arvada

“I would like to acknowledge the amazing customer service I received from Austie I placed a order on my lunch break i paid online and did not notice it was for the location on 38th & Wadsworth Austie explained that to her manager asking if she could honer the purchase knowing I was on a 30min lunch when her manager told her no she paid for my replacement meal out of her pocket with a smile on her face really top notch service thank you Austie“

“The restaurant was remodeled in May 2018, which gives the inside a fresh new look. I like using the new kiosks to order, but I like the mobile app even better. They accept Google Pay, which is faster than swiping a credit card. The food is consistent with other McDonald's restaurants.

I don't like the new interior layout. It is too open. I like to have some privacy, especially when loud and obnoxious people are in the restaurant. The open layout transmits sound more and makes it louder with few partitions to break it up.

I would bump this location up to a 5-star if they did some things to make the dining area better/warmer. One of my favorite interiors at a McDonald's is at the location by Flatiron Mall in Broomfield. They have several seating arrangements, booths, a fireplace, and warmer furnishings.

Update: Why is there such a wide range of ratings for this McDonald's? I've been here on every day of the week and at varying times. There are times when things are super busy with a line of cars at the drive through, Door Dash delivery people, mobile app orders, kiosk orders, and people at the front register. These super busy times can be frustrating for customers and workers. While the staff works as hard as they can to handle peak times, things happen that result in some negative experiences for customers. Overall, the staff does their best to provide the best service to everyone.“

“Its McDonald's. We all know what to expect in regards to quality. Food was good and got. Ordered from the kiosk and sat at a table with our number. The employee forgot several items of our order and either had to ask for them or chase someone down to get it. The play place was also very small compared to most others, even though they definitely had the space.“

“you know those days when everything goes wrong.. well, I was having that day, and my kids were hungry, so we stopped here.. and glad we did.. Matt, one of the employees working.. He probably won't ever know how he changed the day for us.. he is really something special and I hope they know that!“

“It McDonald's. The food NEVER look like the advertised pictures. Looks amazing on the board but what you get is a disappointment. Especially for their inflated prices.
My friend comes to visit me from downtown Denver to Arvada and we visit and eat here several times a month. The service is ALWAYS pleasant and helpful! Delightful staff at the 80th and Wadsworth location! The store is clean too.
If you like McDonald's and you don't care that the food is meh for a lot of cash then this is a great location because of the staff. They get the orders right nothing is ever missing or wrong. I can recommend!

Kid-friendliness: Has a nice playground“