A nice and cozy place to dine in . We enjoyed our dinner . The food and drink was delicious.Justine was our server and she was super nice and attentive. All the staffs were nice too . They made sure that we’re doing great. I had a nice cocktail that comes with chili and it tasted amazing . The drunken noodles was really good as well. A must try spot when you visit Aspen ?
Atmosphere: 5
Food: 4
Service: 5
Dana L.
There were a few hiccups but all in all a wonderful stay! Mitzy was really great and the managers were all helpful with fixing issues. Shoutout to Dylan who drove us to the Maroon Bells Basecamp - hope you're making use of that walking stick
Angela A.
What an experience this was, from start to finish. My fiancé and I were only here for the weekend - once we stepped foot on the property we were immediately taken care of. The hotel itself is only 4 years old, and it is absolutely stunning. You will truly feel the hospitality as soon as you step foot on the property; from concierge assisting with luggage, through to the check-in process. We were upgraded from a Fabulous King room to a Wonderful King room with a Mountain view. The view absolutely took our breath away. In addition to that m, the hotel is centrally located in town, making getting from place to place, that much easier. In case you didn't want to walk, a car service is offered in your stay which will take you to any location within Aspen proper. My fiancé and I came during the off-season so it was very quiet which allowed for us to enjoy the best things that Aspen has to offer at a much slower pace. We can't wait to come back!
Serena S.
Had a great experience with family here. Super cute and bougie 5 star hotel in Aspen! Friendly staff and amazing rooftop pool/hot tub. Will go back for sure!
Morgen W.
Had 30th birthday dinner reservations at the rooftop bar. Walked in and was told, due to weather they closed the rooftop. There was no notice, or even a backup plan for this cancellation. The icing on the cake was a "I guess we can give you an ipa in the lobby for free...". I understand weather is not in their control, but giving an ounce of costumer service or a call notifying the closing would have been great.
Chaya B.
I honestly can't recommend this hotel enough. We were greeted by Mitzi and Deidra who were so delightful and made us feel so special when checking in. They gave us a complimentary bottle of Prosecco to celebrate. Amy at the 39 degrees was so helpful with recommendations as well. We had stunning views and amazing service. I can't wait to come back!
Alé P.
Amateur hour staff and amenities--would steer clear of this hotel and choose one of the alternatives in the area
SammyG10
Back for a fourth time and as good as it was when it first opened. An extremely enjoyable experience. Entire staff was welcoming and accommodating and went that extra mile including bartenders, bellmen, waitstaff. Special shout out to Valeria who assisted with a special request before arriving as well as Savo at the front desk. Both went above and beyond to make our stay most enjoyable. Only issue was my daughter is gluten free and there was nothing at breakfast for her to eat. Once pointed out to management they made an effort to get gluten free toast and told me they will address the issue in the future.
ericrV155BG
We had a incredible time and were extremely impressed by the top customer service of Nelson and his entire team. Everyone from the minute we checked in, to when we checked out they did not miss any details to provide a 10 out of 10 experience. This hotel really impressed me, other hotels should learn from them. Eric R
aroundtheworld787
The W Aspen is one of my favorite hotels in the world! We stayed here last year December and loved it so much we came back this year. This was one our first stays with newly achieved Ambassador Status and I can highly recommend this property. The service is excellent and I found it better than the St. Regis nearby. Everyone is so friendly, accommodating, and helpful. I forget the lady’s name who check us in but she was wonderful. Along with Perry. Special thank you to Spencer who helped us with setting up our BMW test drive. He and his team were the best! Also to Sam who delivered us late night tea and was so friendly. Also to the incredible restaurant staff including Sharny, Vishwas, and Alex. You all made our stay so special! Thank you, we can’t wait till next time!
I wanted to reach out to share with you the top-notch service I received from the W team during my stay last week at the W Aspen. We were greeted by our W driver who was on time and waiting for us at the airport. We were then welcomed in by your delightful front desk staff, most notably Suvo who was so helpful in getting me checked into a room I felt comfortable in. We were on a girls ski trip and I expressed my concerns overstaying in a bunk bed and the possibility of falling. Suvo was able to get us moved to another double bed room that we felt much more comfortable in and was so helpful and patient with me in the process. Of course, I loved being greeted with a glass of rose'! I also have to add that you have the most prompt and polite drivers. We never had to wait long for rides to and from our reservations. It was an overall great experience!
Alexis S.
This hotel unfortunately did not live up to my expectations nor does it compare to the W Seattle, Miami or Beverly Hills locations. After a 4 hour drive and long work day I simply wanted to relax shortly after arriving at the hotel..to my surprise, the check in process took about 45 minutes and at this point I had become hungry as well. As an extremely health conscious woman who prefers to plan her meals ahead of time, the menu for the restaurant located in the hotel (the "Living Room?") made it impossible for me to know what to expect. We ended up going out for sushi at Matsuhisa instead. On the bright side the breakfast at the on-site restaurant was delicious and I absolutely adored my server. I was able to grab a delicious yogurt granola bowl & the iced coffee was most definitely made with espresso beans..my favorite!
Trish S
Hands down best EXPERIENCE we have ever had, and we travel the world. The talent (employees) give genuine, bespoke service that is unforgettable. Ankit from India made a desert for us himself from his country on our last day (see picture). Heartfelt. Sol from Argentina anticipated our needs before we knew them, as did all the servers at the "Living Room". All the food was great. Of course you have restaurants all over town to choose from, but we were content eating in-house because the food and service was memorable. Everyone at front desk check-in and Concierge and Valets went out of their way to take care of us as well... Forget Stuffy Little Nell and St Regis, W Aspen is where the fun is at and memories are made! We will be back!
Bill Hunter
The server named Ankit is the very best asset of this restaurant!!! I had breakfast here a number of days and the food is quite good... the atmosphere is good... AND... the service from Ankit was fantastic.The food look great each time however it looks so great I forgot to take a picture because I just dove in.As I was typing out this review, on kit walked over and said the chef made this dessert for me!!!
Atmosphere: 5
Food: 5
Service: 5
Hobar
Wonderful hotel and the most welcoming front desk staff, including most notably, Andrea. The rooms are fabulous with great amenities including toiletries, shower, bathrobes and Frette slippers, very cool design, the most luxurious bed and bedding, and so quiet. So why didn't I give 5 stars?? Because the dining was sub-par; food was no better than average and service may have been the worst - virtually non-existent. The only reason I can think of for the disconnect in hotel staff and dining staff is maybe dining is contracted out. So stay here, but eat elsewhere - anywhere else - so many great options out there.
A nice and cozy place to dine in . We enjoyed our dinner . The food and drink was delicious.Justine was our server and she was super nice and attentive. All the staffs were nice too . They made sure that we’re doing great. I had a nice cocktail that comes with chili and it tasted amazing . The drunken noodles was really good as well. A must try spot when you visit Aspen ?
Atmosphere: 5
Food: 4
Service: 5
There were a few hiccups but all in all a wonderful stay! Mitzy was really great and the managers were all helpful with fixing issues. Shoutout to Dylan who drove us to the Maroon Bells Basecamp - hope you're making use of that walking stick
What an experience this was, from start to finish. My fiancé and I were only here for the weekend - once we stepped foot on the property we were immediately taken care of. The hotel itself is only 4 years old, and it is absolutely stunning. You will truly feel the hospitality as soon as you step foot on the property; from concierge assisting with luggage, through to the check-in process. We were upgraded from a Fabulous King room to a Wonderful King room with a Mountain view. The view absolutely took our breath away. In addition to that m, the hotel is centrally located in town, making getting from place to place, that much easier. In case you didn't want to walk, a car service is offered in your stay which will take you to any location within Aspen proper. My fiancé and I came during the off-season so it was very quiet which allowed for us to enjoy the best things that Aspen has to offer at a much slower pace. We can't wait to come back!
Had a great experience with family here. Super cute and bougie 5 star hotel in Aspen! Friendly staff and amazing rooftop pool/hot tub. Will go back for sure!
Had 30th birthday dinner reservations at the rooftop bar. Walked in and was told, due to weather they closed the rooftop. There was no notice, or even a backup plan for this cancellation. The icing on the cake was a "I guess we can give you an ipa in the lobby for free...". I understand weather is not in their control, but giving an ounce of costumer service or a call notifying the closing would have been great.
I honestly can't recommend this hotel enough. We were greeted by Mitzi and Deidra who were so delightful and made us feel so special when checking in. They gave us a complimentary bottle of Prosecco to celebrate. Amy at the 39 degrees was so helpful with recommendations as well. We had stunning views and amazing service. I can't wait to come back!
Amateur hour staff and amenities--would steer clear of this hotel and choose one of the alternatives in the area
Back for a fourth time and as good as it was when it first opened. An extremely enjoyable experience. Entire staff was welcoming and accommodating and went that extra mile including bartenders, bellmen, waitstaff. Special shout out to Valeria who assisted with a special request before arriving as well as Savo at the front desk. Both went above and beyond to make our stay most enjoyable. Only issue was my daughter is gluten free and there was nothing at breakfast for her to eat. Once pointed out to management they made an effort to get gluten free toast and told me they will address the issue in the future.
We had a incredible time and were extremely impressed by the top customer service of Nelson and his entire team. Everyone from the minute we checked in, to when we checked out they did not miss any details to provide a 10 out of 10 experience. This hotel really impressed me, other hotels should learn from them. Eric R
The W Aspen is one of my favorite hotels in the world! We stayed here last year December and loved it so much we came back this year. This was one our first stays with newly achieved Ambassador Status and I can highly recommend this property. The service is excellent and I found it better than the St. Regis nearby. Everyone is so friendly, accommodating, and helpful. I forget the lady’s name who check us in but she was wonderful. Along with Perry. Special thank you to Spencer who helped us with setting up our BMW test drive. He and his team were the best! Also to Sam who delivered us late night tea and was so friendly. Also to the incredible restaurant staff including Sharny, Vishwas, and Alex. You all made our stay so special! Thank you, we can’t wait till next time!
Restaurantji Recommends
I wanted to reach out to share with you the top-notch service I received from the W team during my stay last week at the W Aspen. We were greeted by our W driver who was on time and waiting for us at the airport. We were then welcomed in by your delightful front desk staff, most notably Suvo who was so helpful in getting me checked into a room I felt comfortable in. We were on a girls ski trip and I expressed my concerns overstaying in a bunk bed and the possibility of falling. Suvo was able to get us moved to another double bed room that we felt much more comfortable in and was so helpful and patient with me in the process. Of course, I loved being greeted with a glass of rose'! I also have to add that you have the most prompt and polite drivers. We never had to wait long for rides to and from our reservations. It was an overall great experience!
This hotel unfortunately did not live up to my expectations nor does it compare to the W Seattle, Miami or Beverly Hills locations. After a 4 hour drive and long work day I simply wanted to relax shortly after arriving at the hotel..to my surprise, the check in process took about 45 minutes and at this point I had become hungry as well. As an extremely health conscious woman who prefers to plan her meals ahead of time, the menu for the restaurant located in the hotel (the "Living Room?") made it impossible for me to know what to expect. We ended up going out for sushi at Matsuhisa instead. On the bright side the breakfast at the on-site restaurant was delicious and I absolutely adored my server. I was able to grab a delicious yogurt granola bowl & the iced coffee was most definitely made with espresso beans..my favorite!
Hands down best EXPERIENCE we have ever had, and we travel the world. The talent (employees) give genuine, bespoke service that is unforgettable. Ankit from India made a desert for us himself from his country on our last day (see picture). Heartfelt. Sol from Argentina anticipated our needs before we knew them, as did all the servers at the "Living Room". All the food was great. Of course you have restaurants all over town to choose from, but we were content eating in-house because the food and service was memorable. Everyone at front desk check-in and Concierge and Valets went out of their way to take care of us as well... Forget Stuffy Little Nell and St Regis, W Aspen is where the fun is at and memories are made! We will be back!
The server named Ankit is the very best asset of this restaurant!!! I had breakfast here a number of days and the food is quite good... the atmosphere is good... AND... the service from Ankit was fantastic.The food look great each time however it looks so great I forgot to take a picture because I just dove in.As I was typing out this review, on kit walked over and said the chef made this dessert for me!!!
Atmosphere: 5
Food: 5
Service: 5
Wonderful hotel and the most welcoming front desk staff, including most notably, Andrea. The rooms are fabulous with great amenities including toiletries, shower, bathrobes and Frette slippers, very cool design, the most luxurious bed and bedding, and so quiet. So why didn't I give 5 stars?? Because the dining was sub-par; food was no better than average and service may have been the worst - virtually non-existent. The only reason I can think of for the disconnect in hotel staff and dining staff is maybe dining is contracted out. So stay here, but eat elsewhere - anywhere else - so many great options out there.